United States Community Engagement
Resume:
CHAD C. CLINE
Dallas, ***** TX
********@*****.***
PERSONAL SUMMARY
Versatile Executive specializing in conflict mediation, dispute resolution, and leadership coaching. Skilled in conflict analysis, stakeholder engagement, and program development to enhance team dynamics and organizational effectiveness. Adept at curriculum design, public speaking, and community engagement, fostering inclusive and collaborative environments. Consulted on strategic initiatives for government agencies, universities, and nonprofits, promoting diversity, equity, inclusion, and belonging (DEIB). Holds certifications in mediation and DEIB strategies, and earned a Master of Science in Inclusive Conflict Engagement in July 2024. SKILLS
● Conflict resolution
● Mediation Tactics
● Qualitative research
● Program Evaluation
● Curriculum design
● Community Engagement
● Public speaking
● Project management
● Active listening
● Creative thinking
● Team Collaboration
● Emotional intelligence
● Leadership Coaching
● Effective communication
● Cultural awareness
● Decision-Making
● Persuasive storytelling
EXPERIENCE
IWG
Jersey, United States
Account Manager 09/2024 to Current
● Drove revenue growth through client management and retention, strengthening long-term relationships.
● Built strategic partnerships, and enhanced brand visibility to drive sales growth.
● Developed policies to improve accessibility for over 200 clients, leading to higher engagement and participation.
BIG THOUGHT
Dallas, Texas, United States
CONSULTANT / CURRICULUM DESIGNER / INSTRUCTOR 02/2022 to Current
● Expanded the improv program, managing 10–15 instructors, and increasing student enrollment.
● Established policies improving accessibility for students and performers from historically underrepresented communities.
● Developed training for the Improv program, supporting over 150 participants within the juvenile court system.
● Improved instructional quality, boosting student retention, and course completion by 20%. PRESTON HOLLOW SALON
Dallas, Texas, United States
OWNER / OPERATIONS MANAGER 01/2012 to 01/2023
● Owned and managed all aspects of business growth, sales, and marketing, driving a 30% year-over-year revenue increase in the first two years.
● Oversaw daily operations and team development, ensuring high-quality service, and strengthening client retention rates.
● Created and led training for staff and traveled nationally as an educator as a featured stylist for several brands.
● Established strategic partnerships with local businesses and residents, enhancing brand visibility and long-term customer loyalty.
● Earned recognition as a finalist in the Dallas Observer's “Best Salon in Dallas” readers' poll in 2013 and 2014, reflecting the salon's strong market presence. STOMPING GROUND COMEDY
Dallas, Texas, United States
DIRECTOR OF EDUCATION / INSTRUCTOR 01/2017 to 01/2020
● Led the development of the improv program, overseeing 15-20 instructors, and ensuring curriculum alignment, resulting in a measurable increase in student engagement and retention.
● Established comprehensive program policies and codes of conduct, enhancing accessibility and participation for students and performers from historically underrepresented communities.
● Designed and facilitated virtual and in-person training resources for the Improv for Life program, supporting individuals with anxiety, autism, and other mental health challenges.
● Designed and facilitated all corporate trainings on and off-site.
● Collaborated with department heads to implement instructional best practices, improving the overall quality and consistency of the educational programs.
● Reviewed, analyzed, and enhanced existing curricula and program structures to maintain educational excellence, incorporating targeted revisions and innovations based on performance data, stakeholder feedback, and emerging best practices.
AD-LIBS
Dallas, Texas, United States
DIRECTOR OF EDUCATION / INSTRUCTOR 01/2005 to 01/2013
● Developed and implemented an educational plan and community engagement strategy, leading to a measurable increase in audience participation and student enrollment.
● Oversaw the design and expansion of the in-house training program, resulting in a 75% growth in student participation and improved course offerings.
● Strengthened relationships with over 500 students, enhancing engagement and retention, while identifying new revenue opportunities.
● Led initiatives to enhance program accessibility and curriculum quality, contributing to sustained enrollment growth, and increased revenue.
● Designed and facilitated all corporate trainings on and off-site. EDUCATION
MASTER OF SCIENCE: INCLUSIVE CONFLICT ENGAGEMENT, CONFLICT ANALYSIS & RESOLUTION 07/2024 George Mason University - Jimmy and Rosalynn Carter School for Peace and Conflict Resolution BACHELOR OF APPLIED SCIENCE: SOCIOLOGY, PSYCHOLOGY, & MEDIATION University of North Texas at Dallas
GPA: Magna Cum Laude
CERTIFICATIONS
● Certificate in Mediation & Conflict Resolution, University of North Texas at Dallas
● Diversity, Equity, Inclusion & Belonging Certification, Veritas Culture RECENT PROJECTS
● Consulted and presented research with program recommendations to the State Department's Conflict and Stability Organization contributing to strategic planning surrounding the Global Fragility Act, which aims to foster stability and peacetime across nations. My specific focus is Haiti, but programming is adaptive to the participating nations.
● Program Evaluation and recommendations for The Comet Voice, The University of Texas at Dallas Bystander Intervention Program.
● Led the development and presentation of 20 interactive case studies including qualitative research methods, culminating in a capstone project outlining potential approaches towards resolving conflict between homeowners' association groups and local businesses.
● Cultivated a deep understanding of transformative conflict resolution techniques through research, practice, and hands-on facilitation - key coursework encompassed conflict analysis & resolution, leadership coaching, community action, and program development.
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