Customer Service Sales Associate
Resume:
SHERTRICIA TANEA POULLARD
***** ***** **#**** ******* Tx 77429
***********@*****.***
Interested in finding a fast paced, hands-on work environment, that requires knowledge, training and education of skill. Seeking beneficial earnings, and opportunity for advancement. Wanting to utilize my customer service skills.
EXPERIENCE
SEPTEMBER 2021- PRESENT
BATH & BODY WORKS, sales associate
Assist with floor set execution, window changes, visual presentation and marketing placement as needed. Meet sales goals and expectations during my scheduled shift. Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, sales conversion and capturing customer phone numbers/email addresses when working the register
SEPTEMBER 2021- PRESENT
VILLAGE MEDICAL, cuSTomer service representive
(Transitioned to Permanent Position from Medix to Village Medical)
SEPTEMBER 2020 – SETEMBER 2021
MEDIX, cuSTomer service representive
As a Customer Service Rep I, placed outbound calls and took inbound calls daily. I also answered questions from patients or providers regarding their insurance coverage and eligibility. I looked at medical policies for patients and determined if they have eligibility to be covered. I processed between 45-50 inbound calls. The focus in this role is more on quality and not quantity.
SEPTEMBER 2019 - SEPTEMBER 2020
WALMART, cuSTomer service manageR
Scheduling employees work shifts, employee supervision, customer service desk. Solve front end issues, coordinate cashiers so they can take breaks on time, unlock registers, give customers satisfaction. Providing cash change to the cashiers, prepares cash register tills, audits cash register tills. Always set the example to provide the best customer care for the customer and for the associate always with respect and a smile.
SEPTEMBER 2007 - September 2019
OAKDALE PRIVATE SCHOOL, Teacher/ Supervisor on call
Supervising children, sticking to a strict schedule, quick thinking, monitoring staff duties, writing newsletters and lesson plans. Maintaining effective and positive interpersonal relationships with other staff members, adults, and various ages of children.
JANUARY 2006 – SEPTEMBER 2007
ASSISTANT MANAGER, Incredible Pizza
Job Scheduling, customer service, upholding a productive work environment, inventory control, and employee supervision.
EDUCATION
JUNE 2001
HIGH SCHOOL DIPLOMA, Aldine High School
Held A/B honor roll, Student Council Secretary. General Studies Diploma
SKILLS
Eager to Learn
Hardworking, works well under pressure
First Aid/ CPR certified
Accustomed to long hours
Excellent at completing tasks
Resilient under many circumstances
Punctual/ reliable
REFERENCES AVAILABLE UPON REQUEST
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