Data Entry Clerk

SHANNON JERGENSON

EXECUTIVE SUMMARY

** ***** ** ********** ** Program and Office Management with strengths in strategic planning, communication skills, sensitive project and accounting procedures, and records management. A resourceful and adaptable approach to solving routine and complex problems while being a positive, upbeat, and dependable team player with a strong work ethic.

CORE QUALIFICATIONS

•Organizational & Project Management • Creative problem solving

•Teamwork & Collaboration • Strong written and verbal communication

•Research and reports • Manage a balanced budget

•Operations management • Microsoft Office Suite proficiency

EDUCATION

BACHELOR OF ARTS: ENGLISH MAJOR AND COMMUNICATIONS MINOR

Western Washington University, Bellingham, WA

• Emphasis in creative and journalism writing

CONTINUING ED: LICENSED LIFE AND DISABILITY INSURANCE AGENT

MICROSOFT OFFICE SUITE

PROFESSIONAL EXPERIENCE

NAPA AUTO PARTS, AUTO NATION, AMAZON & UPS

Driver 06/2019 – 04/2025

Delivered car parts, tools and stock to clients

Developed a rapport with the mechanics and owners

Filled orders as needed

Processed picked up and processed returns

NEW YORK LIFE INSURANCE

Administrative Assistant 03/2019 - 09/2019

•Managed an executive calendar with appointments and meetings for one of the top 50 insurance agents for the company in the nation

•Served as a personal assistant to the insurance agent as needed (family scheduling, transportation, travel arrangements and some financials.)

•Managed client policy files with documentation, prep for client/agent consulting and archiving

•Tracked, and renewed agent licenses and endorsements

•Scheduled, enrolled, and tracked required agent continuing education courses for keeping license(s) renewed

•Maintained sensitive confidential information integral to the integrity of the company, team, and clients

•Fielded calls and emails to appropriate team members

•Prepared and offered hospitality for on-site client meetings

•Assisted other team members with ongoing projects

•Corresponded with clients between consulting appointments with agent

ST. JAMES CHURCH

Office Manager 06/2016 - /2018

•Improved office operational efficiency to reduce costs and work hours

•Responsible for communication in-person, on-line, phone, and via e-mail

•Executive Assistant maintaining an executive calendar, including meetings and tasks both personal and professional

•Maintained an additional calendar of church events, community activities and volunteer opportunities

•Point person for contractors, volunteers, and parishioners

•Managed all invoices, payments, and annual contract renewals

•Prepared records for yearly audit

•Retained all inventory, records, and historical archives

•Designed and distributed materials for company-wide emails, newsletters, bulletins, and promotional posters

•Controlled sensitive confidential information integral to the integrity of the company

•Participated in growing a community garden, providing perishables to people in need

EPISCOPAL CHURCH - OFFICE OF THE BISHOP

Program Coordinator for Communications, Governance and Special Projects 06/2013 - 06/2016

•Served 105 Episcopal churches in Western Washington -providing programs, financial assistance, and resources

•Managed project schedules, team progress, and deadlines

•Acted as temporary department director for 3 months

•Updated and managed several project databases

•Balanced department budget

•Convention planning - budget; contracts, catering, registrations, supplies, program packets and schedules • Recruited and managed volunteers

•Updated annual reports including budgets, rosters, and by-laws

Youth Program Manager and School of Theology Administrator 03/2000 - 06/2013

•Managed program materials, registrations, secured event facilities and contracts, processed invoices and reimbursements

•Recruited and managed volunteers

•Liaison between parents, staff, youth, and the sponsoring church

•Evaluated key program metrics to better achieve program objectives

•Designed and published yearly course catalog

•Managed school transcripts and registration

•Prepared course materials and professional school board minutes

ALASKA AIRLINES

Reservations 02/1994 - 03/2000

•Manager Desk – Troubleshooting and de-escalation of customer calls by providing additional assistance that a general reservationist could not help with because of clearance

•International Desk – Booked international itineraries, working with foreign airlines

•Seattle General Reservations Agent

PRINCESS CRUISES

Reservations, Seattle 08/1993 – 02/1994 Princess Cruises, Denali National Park, Alaska 04/1993 – 08/1993

References upon request.

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