Customer Service Support

Kristy Clark

***********@*****.*** 980-***-**** Charlotte, NC

SUMMARY

Seeking Remote Customer Service role with 26 years of experience in customer-focused positions. Proven expertise in delivering exceptional service, including past experience as a Courtesy Officer and CSR at Wells Fargo Home Mortgage. Strong communication skills and ability to liaise effectively between diverse personality types, ensuring customer satisfaction and efficient problem resolution.

WORK EXPERIENCE

Tutor time learning center Matthews NC

Lead Teacher Aug 2022 - Present

• Develops and implements age-appropriate curriculum and educational activities, fostering a nurturing and stimulating environment for young learners to support their cognitive, social, and emotional development. Intown Suites

Courtesy Officer 2017 - Oct 2021

• Delivered exceptional customer service by efficiently responding to guest inquiries and resolving issues through phone communication.

• Managed key distribution and room access, ensuring security protocols were followed to maintain guest safety.

• Maintained a clean and welcoming environment, enhancing the overall guest experience. Childcare Network

Toddler Teacher 2012 - 2016

• Designed and implemented age-appropriate activities that promoted early childhood development and learning.

• Maintained a safe and nurturing environment to support the well-being and educational growth of toddlers. Wells Fargo Home Mortgage

CSR 2005 - 2012

• Provided mortgage counseling and managed updates for customer files, ensuring accurate and current information.

• Handled servicing of all past due accounts, contributing to improved customer account management. CMS (Charlotte-Mecklenburg School)

Special Needs Assistant 1998 - 2005

• Assisted children with special needs by providing note-taking services and administering tests.

• Acted as a liaison between school staff and parents, ensuring clear communication and collaboration.

• Communicated client needs effectively to teachers and supporting staff through email and face-to-face interactions. SKILLS

Excellent Verbal and Written Communication Skills • Ability to Act as Liaison Between Different Personality Types • Able to Motivate a Project Team • Background in Psychology • Wide Range of Interpersonal Skills • Self-Motivated • Accustomed to Being in a Position of Responsibility

Contact this candidate