Technical Writer
Resume:
JEFFREY T. NAAS ********@****.***
http://www.linkedin.com/pub/jeffrey-naas/6/b12/18a Sr. Technical Writer
EXECUTIVE SUMMARY
Skilled writer/editor and highly articulate technical trainer. Award winning literary professional with more than twenty years experience in technical and engineering fields. Well versed in hardware, software and electronics document development.
DOCUMENTATION SUMMARY
• O & M manuals • Software guides • FAQs
• Release notes • Training materials • Design specifications
• Marketing materials • User guides • Technical manuals
• Test procedures • Technical content • IETMs
CORE COMPETENCIES
• MS Office suite • Adobe suite • APIs
• Confluence • CSS • InDesign
• JavaScript • Jira • HTML
• DITA authoring systems • Markdown • SaaS
• Creative problem solver • Analytical • Team player
•Familiar with AMA, GPO, SDK, and Chicago Manual of Style guides
• Remote work experienced with Office 365, Cisco WebEx, MS Teams, SharePoint, Skype, Scrum, Zoom, etc.
PROFESSIONAL ACCOMPLISHMENTS SUMMARY
Technical Writing
T3W Business Solutions, San Diego, CA (remote), 2021 – 23
Worked with proposal development team to successfully write and submit proposals for DoD and government customers, resulting in 31% increased proposal win rate
Wrote and edited marketing copy for national publication RAM Laboratories, San Diego, CA (remote), 2020
Consulted with software developers and test engineers to develop software user guides and operations manuals for DoD-related mobile communications device allowing for secure battlefield communications
Innoflight, Inc., San Diego, CA, 2018 -20
Collaborated with internal SME’s, software developers, and engineering team to develop software user guides, release notes, SOPs, hardware operations documentation, and training materials for state of the art satellite communications encryption systems, resulting in improved document quality, and 100% on-time document delivery
Worked with marketing department to develop compelling web content and promotional literature, resulting in greater company visibility, successful contract proposal, and 21% increase in new business
Solar Turbines, Division of Caterpillar, Inc, San Diego, CA 2015-17
Extensively used Arbortext Editor in DITA markdown system to develop fuel, electrical and pressure seal chapters of IETMs (Interactive Electronic Technical Manuals) and software user guides for gas turbine-driven generator sets and gas compressors, resulting in 37% shorter review cycle and final draft document delivery
Accessed Windchill and LiveLink databases to tailor documentation to customer specifications
Volcano Corporation, Del Mar, CA, 2013 - 14
Collaborated with R & D, marketing, and laboratory staff using Agile in FDA-regulated environment to write, edit and update clinical/diagnostic technical documentation and marketing literature for state of the art intravascular diagnostic instrumentation, resulting in improved web content, marketing literature, and overall document quality
Collected data from interviews with product specialists, training attendance, and personal hands-on use
Cubic Transportation Systems, San Diego, CA, 2012
Collaborated with engineers, technical services personnel and software developers to develop and ensure software documentation accuracy, resulting in improved audience comprehension
Argon ST, Inc., San Diego, CA, 2009 - 11
Planned, developed, wrote and edited operational procedures, field manuals and test documentation for U.S. Army Operational Testing–Tactical Engagement System (OT-TES), resulting in expedited testing and relief of engineering workload
Maintained comprehensive library of technical terminology and documentation. Managed updates and revisions to all technical literature
Mercury Computer Systems, Carlsbad, CA (remote), 2008
Wrote and edited marketing copy for specialized computer hardware products, resulting in 27% increased sales volume
Z Microsystems, Inc., San Diego, CA, 2007
Collaborated with engineers to develop software guide for state of the art satellite video monitoring system
Precision Engine Controls, San Diego, CA, 2005 - 06
Reformatted and updated technical manuals for electro-mechanical gas turbine engine control systems, resulting in improved quality and standardization Maxwell Business Systems, San Diego, CA, 1999 - 2004
Successfully updated enormous amount of legacy software user guide documentation with minimal direction. Intelligently questioned company style and format conventions to ensure documentation quality and consistency
EDUCATION
B.S. Geological Sciences, San Diego State University
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