Management Analyst Technical Support
Resume:
Christy Lorenzen
Project Management Analyst
Profile
Detail-oriented Program Management Analyst with over 5 years of experience in operations and process analysis at Huntington Ingalls Industries. I have a strong technical background in designing and standardizing processes, managing geographically-distributed teams, and ensuring timely deliverables that meet contractual requirements. My expertise includes process design, quality assurance, and document authoring, complemented by strong analytical skills and a methodical approach to problem-solving. I excel in identifying systemic issues and proposing effective solutions, fostering collaborative relationships across departments, and providing end-user technical support. With a proactive and goal-oriented mindset, I am well-equipped to contribute to high-impact initiatives in a dynamic and innovative environment.
Employment History
PROGRAM MANAGEMENT ANALYST at Huntington Ingalls Industries
March 2020 — March 2025
●Analyze, document, and optimize processes for resolving Contracting Officer Letters of Concern
●Lead and coordinate distributed teams to effectively address customer requirements
●Ensure on-time delivery of projects in compliance with contractual obligations
●Evaluate and authorize Requests to Initiate Purchase and Travel Authorization Requests
●Build and maintain strong relationships with subcontractors, clients, and team members
TECHNICAL WRITER at Huntington Ingalls Industries
February 2016 — March 2020
●Developed and standardized documentation for military platforms and software applications, ensuring clarity and adherence to quality standards
●Conducted thorough reviews of documents to maintain style consistency and meet quality benchmarks
●Created targeted documentation tailored to the needs of diverse audiences, enhancing user understanding
●Performed detailed proofreading to ensure grammatical accuracy and precision in all materials
●Designed instructional content that simplifies complex concepts, facilitating easier comprehension for users
PROGRAM MANAGER at Huntington Ingalls Industries
January 2011 — February 2016
●Analyzed project budgets and utilized financial reporting tools to optimize resource allocation
●Prepared and delivered detailed reports to stakeholders, highlighting key insights and progress
●Ensured adherence to export control guidelines throughout project execution
●Managed deliverables to consistently meet contractual deadlines and quality standards
●Coordinated effectively with global clients to align project objectives and expectations
●Developed and maintained software development timelines to ensure project milestones were met
●Provided comprehensive technical support to end-users, enhancing customer satisfaction
●Monitored project goals and adjusted strategies proactively to address challenges
●Formulated timing and risk mitigation strategies to minimize project disruptions
QUALITY ASSURANCE ANALYST at Huntington Ingalls Industries
December 2006 — January 2011
●Streamlined document organization by managing a repository system for enhanced accessibility
●Defined system requirements and user acceptance criteria to align with project goals
●Executed quality control measures to ensure regulatory compliance and process integrity
●Troubleshot application performance issues, providing timely technical support to users
●Worked with cross-functional teams to conduct thorough testing and efficiently resolve defects
TRAINING AND EXPERIMENTATION ANALYST at Huntington Ingalls Industries
November 2001 — December 2006
●Analyzed specification documents to pinpoint key training topics and enhance process understanding
●Designed and executed training curriculums that improved team efficiency and knowledge retention
●Developed instructional materials and provided support to instructors, ensuring clarity in technical concepts
●Facilitated training sessions for non-technical audiences, simplifying complex ideas for better comprehension
●Collected and evaluated post-training performance metrics to identify areas for process improvement
●Conducted observations during human experiments to gather data for process optimization
HUMAN PERFORMANCE MODELING ANALYST at Huntington Ingalls Industries
February 1999 — November 2001
●Conducted interviews with subject matter experts to gather data for human performance modeling
●Created simulation models utilizing proprietary software to analyze operational processes
●Implemented workload measurement techniques to assess efficiency
●Cross-validated models with experimental data to ensure accuracy
●Analyzed simulation outcomes and presented findings to stakeholders
●Offered actionable recommendations derived from model analysis to enhance process efficiency
Education
MS IN COMPUTER INFORMATION SYSTEMS, University of Phoenix
May 2003
BS IN MATHEMATICS, Colorado State University
August 1999
Details
*************@*****.***
Skills
Process Analysis
Process Improvement
Analytical Skills
Detail-Oriented
Interpersonal Skills
Contact this candidate