Customer Experience High Level

Suzanne Zinn

***********@*****.*** - www.linkedin.com/in/suzanne-zinn

New York, NY - 914-***-****

Experienced event, conference planning and networking professional Fifteen + years of corporate experience with high level executive interaction and outcome-oriented engagements Outstanding, creative problem solver with strong accountability and commitment to customer experience Mastery of operational skills and ability to thrive in fast moving, time critical environments Strong interpersonal, verbal, writing, and multitasking skills Experience

Conference Producer – Opal Group – October 2023 – April 2025 Designed and executed agendas based on latest trends in financial technology, securitization, Private Credit and Debt in US and LatAM

Identified and recruited relevant speakers and sponsors Managed relationships with current and new contacts for speaking, sponsoring and attending events VIP Program Relationship Manager - Fintech Nexus (formerly Lendit Conference) 2017 - June 2023 Recruited high value attendees for up to 5 conferences per year with audiences between 200 and 5000 Target clients included C-Suite Bankers, Credit Unions and Investors Strategically matched attendees with specific, curated meetings of relevant partners and clients. High level interaction with Bankers and Investors coordinating meeting schedules (up to 100 meetings per event) and private events within the conferences

Relationship Management/Customer relations with exhibitors Freelance Event Planner - 2017 - Present

Contract-based event planning for corporate, trade shows, private and on-site help for worldwide events. Design, vendor selection, and coordination for food, beverage, hotels, transportation, decor, etc. Sensory Panelist - MMR Research Worldwide - 2012 - 2019 Worked in consensus group testing foods, beverages and other products involving high level sensory acuity. Develop protocols and procedures for consistent testing measures. Help clients/product developers reach goals for new products or reformulations.

PTA Volunteer - 2002 - 2020

Active volunteer in various PTA organizations in New York and Charlotte, NC. Chaired several event oriented committees including Author’s Day, Cultural Enrichment, Helping Hands and organized Silent Auction Fundraiser Event and Roadshow Manager - JP Morgan Securities - 1996 - 1998 Worked in equity capital markets group planning events, conferences and roadshows for client companies and in-house clients. Work included very high-level executive interaction within JP Morgan Securities as well as CEO’s of client companies. Negotiated contracts for meeting space, travel arrangements, chartered private jets, hired subcontractors for audio-visual, entertainment, dining, etc.

Conference Manager – Faulkner & Gray Publishing - 1995 - 1996 Organized conferences and trade shows marketed towards readers of the companies publications. Topics included banking, credit cards, debit cards, healthcare, etc.

Meeting Coordinator - Carrier Travel Management - 1993 - 1995 Planned meetings, events, travel and logistics for clients including Bristol-Myers Squibb, Chase Securities, Matthew Bender Education

BA - Public Communication 1991- American University, Washington DC

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