Engagement Associate/Sales Coordinator

Classified - Confidential

Ashley Woods

Atlanta, GA 404-***-**** ********.********@*****.***

Education

A.A.S. CHATTAHOOCHEE TECHNICAL COLLEGE

Major: Culinary Arts

Skills & Abilities

· Account Acquisition

· Customer Success & Support

· Customer Relationship Management

· Verbal & Written Communication

· Leadership & Delegation

· Retention & Attrition Management

· Restaurant Industry Experience

· Sales Strategy Development

· Database Management

· Fulfillment; Settlement and Purchasing of

Orders

· Adaptability & Versatility

· Cross Team Collaboration

· Performance Tracking & Analysis

· Service Fulfillment

· Time Management

· Strategic Communication & Planning

· Outreach & Engagement

· Continuous Improvement & Innovation

· Sales Achievement & KPI Management

· Microsoft Office Applications

Experience

CUSTOMER ENGAGEMENT ASSOCIATE PRESENT

• Delivered exceptional customer service and account management, proactively addressing inquiries and concerns.

• Managed high-volume client interactions across multiple communication channels.

• Maintained and updated customer data in CRM systems, ensuring accurate record-keeping.

• Developed and implemented retention strategies, strengthening brand loyalty and reducing churn.

• Assisted in escalation management, resolving complex service issues efficiently. CLIENT & EVENT MANAGER SOIREE CATERING & EVENTS 2023

• •Managed client needs for high-end corporate and private events, handling end-to-end service fulfillment.

• Ensured customer satisfaction, retention, and seamless service delivery for events of all sizes.

• Worked closely with cross-functional teams to optimize planning, budgeting, and execution.

• Orchestrated and participated in key industry events, significantly expanding network connections and elevating brand recognition in the catering sector.

• Rapidly adapted services to comply with new health regulations, introducing innovative catering formats that safeguarded event success and client satisfaction during challenging times. SENIOR CLIENT MANAGER & EXECUETIVE SOUS CHEF DENNIS DEAN CATERING 2020 – 2022

• Managed a multi-million-dollar catering business, overseeing corporate, retail, and nonprofit accounts.

Classified - Confidential

• Built and maintained long-term client relationships, ensuring retention and revenue growth.

• Coordinated large-scale events ranging from intimate 1-person gatherings to 5,000-guest corporate events.

• Led cross-functional collaboration with vendors, logistics teams, and service staff to ensure seamless execution.

• Spearheaded contract negotiations, fulfillment processes, and customer satisfaction strategies, contributing to overall business success.

MANAGER & CHEF BOLD MONK CATERING 2019 - 2020

• Effectively communicated food safety and sanitation requirements to team members to protect the interests and safety of clients and staff.

• Developed and implemented internal schedules that enabled seamless daily operations and maintained quality standards.

• Inspected food orders to verify that they met client specifications and quality standards, correcting discrepancies as they arose.

• Oversaw kitchen operations and tracked inventory levels to ensure team members had adequate supplies to complete orders.

CATERING MANAGER DENNIS DEAN CATERING 2018 - 2019

• Trained and supervised staff to meet quality standards and operational health and safety guidelines.

• Developed relationships with clients by establishing rapport and providing high-quality solutions to their unique catering needs.

• Oversaw the end-to-end event execution process from set-up to breakdown, then analyzed client feedback to drive continuous improvements.

• Maintained budgets and managed financial operations to optimize costs without sacrificing performance.

CATERER EAST LAKE GOLF CLUB 2016 - PRESENT

• Works across a growing client portfolio and ensures business retention by strengthening relationships with short and long-term clients.

• Meets client demand by working cross-functionally with team members and external vendors to provide unique experiences that drive customer success and satisfaction.

• Coordinates menu items to correspond with the flow of events, ensuring well-timed rollouts that meet guest requirements.

• Analyzes market trends and historical data to implement effective process improvements, further building upon brand loyalty.

CLASS INSTRUCTOR COOK’S WAREHOUSE 2016 - 2017

• Implemented effective learning strategies to teach baking and cooking classes while continuously evaluating student progress.

• Managed program budgets to provide sufficient learning materials and encourage hands-on learning.

• Engaged with customers to understand their unique needs and analyzed situations to reach billing and service resolutions.

• Enhanced the student experience by maintaining clean and well-organized classrooms, fostering a positive learning environment.

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