Systems Analyst Business

John Darby

Gilbert, AZ 852**-***-*** **** ***********@*****.*** linkedin.com/in/johnbdarby

BUSINESS SYSTEMS ANALYST

Experienced Business Systems Analyst with a strong background in the financial services industry, specializing in process improvement and system optimization. Demonstrated expertise using data analysis tools such as Excel, SQL, and statistical software like Tableau to extract insights, identify patterns, and make data driven recommendations. Able to collaborate effectively with cross-functional teams and stakeholders to align technology initiatives with organizational goals. Adept at conveying complex ideas and information to diverse audiences.

AREAS OF EXPERTISE

Data Analysis Verbal and Written Communication Visual Display of Quantitative Information Business Analysis Cross-Functional Collaboration Troubleshooting Testing Technical Acumen Analytical Skills Project Management Research Skills

PROFESSIONAL EXPERIENCE

Charles Schwab & Co., Inc., Phoenix, AZ October 2016 – January 2024

Business Systems Analyst

Managed and maintained the organization's application records in the tracking software, partnering with application subject-matter experts regularly to ensure the records were up to date.

·Collaborated with cross-functional teams in the renewal of our software products.

·Managed software licenses for several software products, both perpetual and subscription model.

·Conducted thorough analysis of the organization's use of iGrafx software licenses and identified areas to reduce licenses, which resulted in savings of $36k in our annual renewal.

Charles Schwab & Co., Inc., Phoenix, AZ June 2010 – September 2016

Data Analyst

Developed KPI/metric dashboards summarizing the progress of development teams based on our Agile Maturity Model. Provided analysis of results that were presented to leadership team on a quarterly basis.

·Collected, analyzed, summarized, and reported on workforce data as part of the “Strategic Workforce Planning” initiative. Awarded a “Key Contributor” award by Senior Leadership, including the CEO, for successful efforts.

·Worked on “Offshore Value Enhancement Initiative” developing KPI/metric dashboards and reporting on vendors' performance against negotiated KPI's.

·Developed comprehensive documentation and training materials to support end-users in adapting to new features in the Project Portfolio Management software.

Walt Disney World, Orlando, FL August 2009– December 2009

Information Technology Professional Intern

·Worked closely with operations analysts in development and testing of software applications, and developing and updating work instructions related to OCP.

·Gathered productivity metrics and conformance metrics on work instructions and bridge call logs.

·Assisted in identifying project support requirements and participated in defining and implementing installation and support plans, provided support analysis and communicated project status to project management.

·Created diagrams of application interfaces, project life cycle methodologies, and monitoring life cycle.

Washington Closure Hanford, LLC, Hanford, WA May 2006 – August 2006

Information Technology Intern

·Answered IT help desk phones, assisted all users with network and/or computer related problems by phone, by connecting remotely to the machine, or by e-mail.

·Issued laptops to users, equipped with needed software and/or any other tools required to meet individual’s needs, and logon access to corporate intranet.

·Installed, managed, and maintained various software/hardware for users.

·Applied effective oral and written communication skills in explanations of troubleshooting techniques, resolving network/computer problems, contributing at staff meetings, preparing business reports, memos, and other documents.

Bechtel Hanford, Inc., Hanford, WA May 2005 – August 2005

Information Technology Intern

·Software management, maintained a database providing up-to-date information on software licenses.

·Set up new machines for users, guided new users through network logon process and configuration of e-mail account.

·Installed, managed, and maintained various software/hardware for users.

·Answered IT help desk phones.

·Prepared reports, memos, charts, and other business documents.

EDUCATION

Bachelor of Science, BS in Information Systems and Technology, with emphasis on Information Security

John B. Goddard School of Business and Economics, Weber State University, Ogden, UT

TECHNICAL SKILLS

Microsoft Excel Microsoft Word Microsoft PowerPoint Tableau Databases Project Management SQL Visio Microsoft Sharepoint

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