Patient Access Specialist/Customer Service Billing Specialist

Denise Martinez

Patient Access Specialist/Billing Specialist/Customer Service

239-***-**** ********.**@*****.*** Christiansburg VA EDUCATION

• City College Fort Lauderdale, FL 2003-05/2005

• Ridgewood High School, New Port Richey, FL 1996-1997 WORK EXPERIENCE

Workers Comp Billing Specialist Carisk Partners Remote 01/23 - 02/25

● Processed all EOR (Explanation of Benefits Forms) for medical payments

● Received Medical Records to process and prepare for processing Billing Specialist/Customer Service Rightaway Insurance Remote 4/23–12/23

● Answer inbound/outbound calls

● Contact the insured regarding past-due balances

● Collect and process insurance payments

● Send Billing Lapse notices via email/text messages

● Send Collection Notice via email/text messages

● Assist with insurance quotes

● Assist agents with collecting payment information to close policies Medical Insurance/Patient Access Specialist FirstSource/MedAssist Remote 10/21–3/23 Hospital Client and Medical Durable Equipment - Inbound/Outbound calls, including up to 80+ calls a day

• Customer Service – call center setting

• Medical Insurance Collection/Processing payments

• Hospital Client and Medical Durable Equipment - Inbound/Outbound calls, including up to 80+ calls a day

• Enhance client workflows with a focus on increased revenue

• Exceed revenue target

• Maintain performance and deadlines

Medical Assistant Optimum/Urgent and Convenient Care Lehigh Acres, FL 9/12 – 8/21

• Maintained accurate records of patients' care, condition, progress, and concerns.

• Performed clerical duties such as data entry, answering the phone, delivering messages, making appointments, reporting lab results to doctors, filing labs, and charts.

• Monitored and documented all vital signs such as height and weight, BMI, blood pressure, pulse, complaints, medications, and allergies.

• Collected samples such as throat and urine cultures, urinalysis, flu testing, vaccines, and antibiotic injections, sold in office stock medication from the office pharmacy.

• Inventory and stock supplies.

• Phlebotomist

Medical Assistant/Front Desk Children’s Medical Associates Plantation, FL 06/05 – 7/12

• Assisted 12 doctors in a high-volume pediatric office.

• Collected samples such as throat and urine cultures, urinalysis, flu testing, vaccines, and antibiotic injections, sold in office stock medication from the office pharmacy.

• Maintained accurate records of patients' care, condition, progress, and concerns. Monitored and documented all vital signs such as height and weight, BMI, blood pressure, pulse, complaints, medications, and allergies.

• Clerical duties include answering phones, making appointments, referring to labs in patients’ charts, copying and faxing, checking in and checking out, collecting copays/deductibles, and checking patients’ insurance.

NOTABLE SKILLS

Cold Calling Outbound/Inbound Calls Insurance Verification Insurance Processing Collections Customer Service Quoting Sales Durable Medical Equipment Payment Processing Customer Satisfaction Vitals Phlebotomy Laboratory Procedures Clinical Testing Clerical Medical Testing Collection Medical Records Medical Scheduling Administrating Injections EMR Systems

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