Customer Service Security Systems

Ibukunoluwa Adewoye

Mobile Number: 708-***-****

**************@*****.***

Objective:

Dedicated Intelligence and Security Studies professional with a strong background in customer service and a keen interest in ensuring safety and security. Seeking to leverage my skills in analysis, critical thinking, and communication to contribute to a dynamic security-focused organization.

Skills:

Team collaboration and leadership Product knowledge & upselling Cash handling &pos system Attention to detail Intelligence analysis and research Threat assessment and risk mitigation Critical thinking and problem-solving Communication and interpersonal skills Customer service excellence Conflict resolution and de-escalation Security systems monitoring

Experience:

Barista Starbucks, 143rd & Lagrange Road, Orland Park May 2024 – Present

•Provided Outstanding customer service to overall customer daily, ensuring a friendly and welcoming atmosphere.

•Prepared and served a variety of beverages and food items according to Starbucks standards, maintaining quality and consistency

•Effectively communicating with customers to understand their preferences.

•Managed multiple orders during peak hours while ensuring accuracy and customer satisfaction.

•Supported inventory management by monitoring stock levels, restocking items, and assisting in ordering supplies when needed.

•Resolved customer complaints and inquiries professionally, ensuring customer satisfaction and repeat business.

•Contributed to team success by assisting in training new hires on product knowledge, company procedures, and customer service best practices.

•Greeted and served up to 100 customers daily, ensuring satisfaction by quickly resolving issues and delivering personalized service

•Increased sales by 15% through upselling promotional items and educating customers about new menu offerings

•Built strong relationships with regular customers, contributing to a welcoming atmosphere and increasing customer retention.

Intelligence Analyst B2 Oil & Gas, Nigeria] Feb 2020 – Nov 2022

•Conducted open-source intelligence (OSINT) research to gather information on potential security threats in host communities.

•Collaborated with cross-functional teams to analyze data and develop actionable intelligence reports.

•Presented findings to senior leadership, supporting informed decision-making.

•Contributed to the development of threat assessments and risk mitigation strategies.

Customer Service Lead GREENPEG Engineering, Nigeria] Mar 2016 – Jan 2020

•Provided exceptional customer service by addressing inquiries and resolving client’s issues over phone and email.

•Effectively handled and diffused escalated customer situations, ensuring high customer satisfaction leading to retainership.

•Maintained accurate records of interactions and transactions in the company's CRM system.

•Collaborated with colleagues to improve customer service processes, resulting in a 15% increase in customer retention earning me the award of overall performing employee for 2018/19 FY.

Security Operations Intern Focus Guard, Nigeria Nov 2014 – Oct 2015

•Assisted in the monitoring of security systems, including CCTV, Mobil radios and access control.

•Participated in security drills and exercises to ensure preparedness for various emergency scenarios.

•Supported the analysis of security incidents and assisted in formulating incident response plans.

•Conducted research to stay updated on emerging security threats and trends in line with best practice.

Education

BSc in Intelligence and Security Studies

Afe Babalola University, Ekiti State, Nigeria

2010 - 2014

References:

Available upon request.

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