Owner-This Honey Does
Resume:
Lisa Heien
Gypsum, CO *****
******@******.***
Professional Summary
No Bachelor’s degree is required; real-life experience is more valuable. Graduated as an IT Technician, Medical Assistant, and EMT, but those titles don’t fully encapsulate my journey. Grew up on a farm in South Dakota and worked on a fishing boat in Alaska. At the age of 20, became the deck boss of that boat, despite having no prior experience. Earned the respect of fellow crew members, who had been with the boat for most of their lives. This experience taught invaluable life lessons, including the importance of confidence, resilience, and the refusal to give up. Failing is not a sign of weakness; it’s a stepping stone to success. If one approach doesn’t work, find a different one. Always eager to learn and challenge myself, love the thrill of discovering new things. Not afraid to travel extensively and embrace the opportunities that tomorrow holds. Open to working remotely, as long as it allows flexibility,. Extremely quick learner and thrive in fast-paced environments.
Work Experience
Owner
This Honey Does-Gypsum, CO
December 2023 to Present
Run a small company specializing in painting, drywall repair, caulking,small framing, and other related services. Responsibilities include scheduling projects, ensuring that all 1099 employees hired are performing their duties effectively and efficiently, and promptly addressing any client concerns or complaints.
Bartender/Bar Manager
Agave Mexican Restaurant-Avon, CO
October 2018 to Present
Bartend or manage a bar during high-volume concerts, ensuring the VIPs and band members are well- cared for. Coordinate with bartenders and bouncers to set expectations for the night and anticipate potential issues. Serve beverages and alcoholic drinks responsibly. Prioritize the happiness and well- being of all guests, and perform other general bartending tasks. Ambassador/Ski School/Bartender
Vail Resorts - Beaver Creek-Avon, CO
November 2011 to Present
These positions demand high visibility and frequent interactions with guests. The ability to provide exceptional customer service by knowing the entire resort, including non-Vail Resort hotels and restaurants, is crucial. Additionally, the role requires the ability to “get the job done,” greet guests, transport them, solve problems, and assist in lost and found. In the Ski School, my primary responsibility is to ensure that guests have a memorable experience from the moment they arrive until they depart. I scan passes, help guests find the appropriate area for their ski or snowboard lessons, assist families with pass or equipment issues, and make sure that all guests and members have an “Experience of a Lifetime.” My goal is to provide top-notch service, lodging, food, and drinks throughout their stay.
Office Manager
ThriveMD-Edwards, CO
February 2018 to March 2025
Personally oversee the daily operations of the Vail medical office, including the weight loss program and IV Nutrient program. I also assist the Dr. in the operating room (OR) with Stem Cell Therapy, Blood- Membrane Continuous (BMC), Platelet-Rich Plasma (PRP) Procedures, and medication refills. Additionally, I order new medications as per the Doctor’s instructions, review pre- and post-operative instructions with patients, perform phlebotomy and blood collection, handle general office duties, manage inventory and place office orders, operate the C-Arm, and stay updated on all patients for refill reminders or upcoming medical needs. Furthermore, I ensure the sterile setup of the OR, explain treatment procedures, medications, or instructions to patients, and adhere to the Physician’s overview. Lead Bartender
Red Sky Ranch-Wolcott, CO
May 2022 to September 2022
Seasonal Members Only Golf Course Club seeks a highly visible and proactive individual to interact frequently with members. This is a very high-end golf course, and the ability to problem-solve and satisfy guests is paramount. Extensive knowledge and expertise of the golf course are essential, along with the ability to anticipate members’ needs at a professional level. Phlebotomy Technician
Valley View Hospital-Glenwood Springs, CO
April 2013 to August 2018
As the phlebotomist worked multiple shifts at the hospital, responsible for timely blood draws, quality assurance (QA) or blood, and maintaining organization with over 100-200 patients simultaneously. They handled various blood draws, including routine, emergency, and surgical procedures. Education
Associate's degree in Emergency Medical Services
Colorado Mountain College - Edwards, CO
August 2012 to March 2013
Skills
• Patient Care
• Bartending
• Communication skills
• Cash Handling
• HIPAA
• Medical Scheduling
• Anatomy Knowledge
• Epic
• QuickBooks
• Inventory Control
• Office Management
• Experience Administering Injections
• Management
• EMR Systems
• Venipuncture
• Host/Hostess
• Phlebotomy
• Banquet Experience
• Hospital Experience
• EMT Experience
• Supervising Experience
• Upselling
• Restaurant Management
• Caulking
• Retail Sales
• Medical Records
• POS
• Customer service
• Triage
• Vital Signs
• Medical Terminology
• Medical Office Experience
• Microsoft Office
• Laboratory Experience
• Medical office management
Certifications and Licenses
Certified Phlebotomy Technician
Food Handler Certification
OLCC Service Permit
EMT-B
March 2013 to November 2023
Emergency Medical Tech. Currently
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