District Manager Customer Service

Lori Panicali, District Manager

978-***-****, ****.**********@*****.***

SUMMARY Dynamic District Manager with over 20 years of experience in women's specialty retail management across multiple locations. Proven track record of driving sales performance, leading high-performing teams, and developing a customer-centric culture. Achieved Top 10 rankings in previous roles by implementing strategic plans that improved store profitability. Expertise in talent development and visual merchandising. Passionate about elevating the customer experience and driving business growth through innovative team leadership. WORK EXPERIENCE

08/2017 – 03/2025 District Manager, The SPARC GROUP Aeropostale, Brooks Brothers, Lucky, Nautica and Eddie Bauer MA, NH and ME

Developed and mentored District Captains, fostering leadership and operational excellence.

Achieved sales goals through strategic team development and performance management.

Championed a robust customer service culture, enhancing customer satisfaction and loyalty.

Optimized time management systems and provided coaching aligned with company objectives.

08/2017 – 02/2021 District Manager, Aeropostale MA, NH and ME 11/2009 – 03/2017 District Manager, Forever 21 MA, NH and ME Guided the District to multiple consecutive years in the Top 10 of the Company rankings.

Managed Profit and Loss through diligent oversight of controllable expenses. Engineered comprehensive strategic plans that drove district performance and growth.

09/2002 – 01/2009 District Manager, Wet Seal MA, NH and ME 01/1985 – 02/2002 District Richmond VA, Atlanta GA, Sacramento CA, Boston MA Manager/Store Manager

NY & Company

EDUCATION

Virginia Commonwealth University

BS, Marketing

Richmond, VA

Jefferson Community College

AA, Business Administration

Watertown, NY

SKILLS Communications Strategic Planner

Operational Excellence Leadership

Sales Goal Achievement Development of team

Supported a strong customer service

selling culture

Time Management

Coaching to Company Objectives Customer Loyalty

Networking Conflict Resolution

Talent Development