Client Relations Community Engagement
Resume:
Jonathan Jimenez
*********@*****.***
SUMMARY OF SKILLS
● Bilingual (English/Spanish) ● Operations & Staff Management ● Project & Program Management
● Salesforce, Google Suite, MS Office ● Property & Leasing Oversight ● CRM & Database Management
● Case Management/Client Services ● Event planning & Operations ● Community Outreach
● Budgeting & Calendar Coordination ● Employee Training ● Staff Performance Tracking
● Salesforce & Google Suite ● LIHTC- HPD/Section 8/Fheps ● Conflict & Crisis Resolution
● Customer Service & Hospitality ● Artificial Intelligence Integration ● EPIC, EMR, Zendesk Systems WORK EXPERIENCE
CardiacRMS – Health Enrollment Specialist & Community Engagement Manager 10/2023 – Present
• Increased patient enrollments by 35% through targeted outreach and event-driven engagement.
• Trained and led a team of 5+ staff, improving service quality and enrollment processing time by 20%.
• Spearheaded monthly community health events, generating over 200 qualified leads per quarter. Equiliem Staffing – Case Worker Supervisor / Multi-Site Manager / Site Lead 6/2022 – 10/2023
• Supervised daily operations across 3 sites with 15+ staff, maintaining 95% compliance on audits.
• Led intake and case management for over 200 clients weekly, ensuring timely delivery of services.
• Streamlined supply and facility operations, cutting overhead by 15% while improving efficiency. The Partnership to End Homelessness – Program Manager / Case Manager 1/2022 – 9/2023
• Managed caseloads of 50+ clients, securing permanent housing for over 80% through strategic partnerships.
• Directed staff trainings and weekly case conferences, improving case resolution time by 25%.
• Coordinated community resource events serving over 400 residents annually. RJJR Corporation – Property Manager & Leasing Specialist 1/2019 – 3/2022
• Leased and managed 40+ units, increasing occupancy rate from 60% to 85% within 12 months.
• Oversaw Section 8 compliance, vendor coordination, and completed 100+ unit inspections.
• Collected and processed over $550K in annual rent payments, ensuring timely reporting and tenant satisfaction. The Buckley School – Administrative Assistant / Receptionist / Support Staff 7/2010 – 12/2021
• Managed front desk operations and 125-line switchboard; handled 300+ inquiries weekly.
• Supported admissions and school events, contributing to a 15% rise in parent satisfaction scores.
• Taught classes and led after-school scheduling for 100+ students, enhancing engagement and attendance. NYC Health & Hospitals – Public Health Advocate / Case Manager 7/2020 – 9/2021
• Handled 150+ daily calls on COVID response and case management in a high-pressure call center.
• Entered and tracked patient data across multiple systems with 98% accuracy.
• Supported emergency response teams during citywide health crises and outreach programs. EDUCATION
● CUNY School for Professional Studies - (B.S) Business Administration, 2017
● Kathy Russell School of Acting
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