Front Desk Sales Associate
Resume:
Jasmine Tshitenge
Stafford, VA *****
******************@******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sr. Sales Associate
Harbor Freight Tools-Woodbridge, VA
May 2022 to March 2025
• Provide a great experience for our customers
• Ensure efficient processing of point of sale transactions
• Maintain a safe, clean, and organized store
• Other duties as assigned
Front Desk Receptionist
Browns Manassas Kia-Manassas, VA
September 2021 to February 2022
• Greet all customers
• Direct customers to the correct department, notify the appropriate person that a customer is waiting.
• Communicate with callers and visitors in a professional, friendly, and efficient manner
• Answer all phone calls and transfer to the correct department if necessary.
• Take card and cash payments
• Count register at the end of the night and ensure all accuracy.
• File and organize paperwork
• Restock necessary items; such as printer paper, money log sheets, snacks and drinks for the lobby, etc.
• Check out and check in car keys that all salespersons would need and ensure all keys were accounted for.
Call Center Representative
Dominion Answering Service-Manassas, VA
August 2021 to September 2021
• Answer customer inquiries regarding products and service over the phone, chat, and email.
• Create and maintain customer accounts
• Inform customers about sale promotions, programs, warranties, etc.
• Prepare product or service reports by collecting and analyzing customer needs to ensure overall customer satisfaction.
• Receive incoming calls and make outbound calls.
• Follow company policies and procedures
Shopper/Warehouse
Amazon-Arlington, VA
May 2020 to January 2021
• Shop and bag customers orders in a timely manner.
• Stage all orders in their correct location according to the labels.
• Load items into customers vehicle upon arrival.
Cashier & Front End
Sonic Drive-In-Manassas, VA
September 2019 to November 2019
• Take orders and make accurate changes if necessary.
• Provide food service to our guests with enthusiasm.
• Package all menu items and check for product quality and consistency.
• Prepare drinks, ice cream treats, food orders, cook on the grill, & operate the fry station as needed.
• Clean the drive-in restaurants - which consisted of trash disposal, mopping, sweeping, washing dishes, wiping counter-tops and sanitizing food areas.
Cashier
Burger King-Manassas, VA
August 2018 to July 2019
• Take orders with speed and accuracy at the front counter and drive thru window.
• Assist leadership in opening or closing procedures; such as cleaning the front end, restocking items, inventory, etc.
• Assist in other stations in the front of house, kitchen, dining room, or the window. Education
High school diploma
Stonewall Jackson High School - Manassas, VA
August 2015 to June 2019
Skills
• Kitchen Experience
• POS
• Front desk
• Cash handling
• Food Safety
• Merchandising
• Sales
• Cooking
• Computer Skills
• Microsoft Word
• Retail sales
• Driving
• Customer service
• Cash register
• Upselling
• Writing skills
• Editing
• Phone etiquette
• Stocking
• Customer Service
• Typing
• Packaging
• Warehouse Experience
• Retail Sales
• Team Player
• Basic math
• Presentation skills
• Pallet Jack
• Food Preparation
• Delivery Driver Experience
• Planograms
• Medical terminology
• Administrative experience
• Inventory Control
Languages
• English - Fluent
• French - Fluent
• Lingala - Fluent
Certifications and Licenses
Driver's License
Forklift Certification
October 2024 to October 2027
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