Customer Service Respiratory Therapist

David Apple

Herriman, UT***** 801-***-**** **********@*****.***

Professional Summary

Dedicated professional with experience in healthcare seeking to transition into a new career that prioritizes work-life balance and provides opportunities for personal and professional growth. I am eager to leverage strong problem-solving skills, customer service expertise, and a collaborative mindset in a dynamic environment where I can contribute to team success and develop my skills further.

Work History

Sleep Tech Trainee, 08/2024 - 11/2024

University of Utah Sleep Wake Center – Salt Lake City, Utah

Established connections between patients and sleep monitoring equipment, ensuring proper setup and functionality

Analyzed and scored sleep epochs, accurately identifying and documenting the various stages of sleep for each patient

Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.

Learned new materials, processes, and programs quickly.

Respiratory Therapist, 03/2024 - 08/2024

Cascades at Riverwalk – Midvale, Utah

Provided comprehensive care for tracheostomy patients, addressing their unique needs and ensuring comfort

Managed oxygen therapy for both the facility and individual patients, optimizing their respiratory support

Oversaw the mechanical ventilation requirements of patients, ensuring proper functioning and adherence to treatment protocols

Adjusted ventilator settings based on continuous assessment of blood gas analysis results improving overall ventilation efficacy for critically ill patients.

Eligibility Consultant, 11/2015 - 08/2022

Aetna – Salt Lake City, Utah

Handled incoming calls from customer service and the Office of Personnel Management, effectively resolving member issues and inquiries

Managed mail correspondence to members regarding discrepancies, ensuring timely communication and resolution

Collaborated with a team to identify and rectify outstanding errors in the MEA and ASD databases, enhancing overall data accuracy

Education

Associate Degree: Respiratory Therapy, 12/2023

Salt Lake Community College - Sandy, UT

Skills

Microsoft Office Suite

Problem-solving

Safety monitoring

Adaptability

Data Analysis

Attention to detail

Project Management

Team collaboration

Assurance

Time management

Excellence

Critical Thinking

Customer Service

Microsoft Office Suite

Certifications

Pediatric Advanced Life Support Certification (PALS) - American Heart Association.

Certified Respiratory Therapist (CRT) - National Board for Respiratory Care (NBRC).

Advanced Cardiovascular Life Support Certification (ACLS) - American Heart Association.

Registered Respiratory Therapist (RRT) - National Board for Respiratory Care (NBRC).

Basic Life Support Certification (BLS) - American Heart Association.

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