Customer Service Experience
Resume:
Luke Walker Bronx, NY *****
*************@*****.***
PROFESSIONAL SUMMARY
Dedicated, empathetic and passionate customer service professional with a proven ability to thrive in diverse industries by consistently putting the needs of customers first. Known for creating welcoming environments, actively listening to concerns, and delivering tailored solutions that leave lasting impressions.Whether serving in retail, hospitality, or other sectors, I am committed to exceeding expectations and building strong, lasting relationships with both customers and colleagues.
EXPERIENCE
MNG 2005 Inc., Assistant Store Manager
March 2023 - Present
● Help manage daily operations, including opening and closing procedures, cash handling, and employee scheduling, ensuring a seamless customer experience and smooth workflow.
● Help lead a team of 7, providing training, guidance, and mentorship to ensure they are knowledgeable about products, regulations, and customer service best practices.
● Monitor and analyze KPIs, average transaction value, sales per hour, inventory turnover to drive operational improvements and team coaching strategies.
● Conduct trend analysis to adjust marketing strategies and refine inventory forecasts.
● Collaborate on promotional campaigns and maintain a high standard of customer retention through follow-ups and CRM entries.
● Oversee inventory management, including ordering, receiving, and stock control, ensuring all products are stored and displayed according to compliance guidelines.
● Educate myself on industry trends, new products, and regulatory changes, regularly updating the team on relevant developments and identifying opportunities for product expansion.
SKILLS
Management: Interpersonal
Communication, Training,
Problem-Solving, Leadership,
Mediation and Conflict
Resolution, Quality Control
Point-Of-Sale Systems: Revel,
Square, LightSpeed Leafly
Data Management:
Aggregating Data, Reporting,
Collecting Inventory
Computer Programs:
Microsoft Office Suite, Google
Drive, Google Docs, Microsoft
Excel, Power Point, OPT!
Mentorship:
Product knowledgement and
education, Staff Training
LANGUAGES
English, Basic/Conversational
Spanish
Le Pain Quotidien, Shift Lead
November 2021 - April 2023
● Mastered the art of preparing espresso based beverages, brewing coffee, and blending specialty drinks with precision and creativity to elevate the customer experience.
● Engaged with customers and understood their preferences to provide enjoyable drinks tailored to great recommendations.
● Welcomed and thanked guests to ensure a high standard of customer service and provided information about food allergies to ensure safe consumption.
● Managed FOH operations, including seating guests, taking orders, distributing orders, phone correspondences, and processing payments.
New York Health + Hospitals (Meridian Strategies), Team Lead / Field Manager (Promoted Position)
March 2021 - November 2021
● Managed crews of up to 45 team members, ensuring consistent attendance, field material distribution, and that staff reported to regional work-sites.
● Trained team members in tools, PPE equipment, safety procedures, and compliance with changing local, state, and federal health requirements during the pandemic.
● Assigned tasks and monitored employee performance, providing feedback and coaching and supported staff with career growth opportunities.
New York Health + Hospitals (Meridian Strategies), Canvasser February 2021 - March 2021
● Distributed PPE and informational flyers while educating NYC residents and businesses about the COVID-19 vaccine.
● Scheduled appointments for individuals interested in taking the COVID-19 Vaccine via the New York Health + Hospitals’ Test and Trace Program and referred individuals who had further inquiries. EDUCATION
Bronx Community High School, Bronx, NY
Graduated: June 2014
High School Diploma
Bronx Community College, Bronx, NY
Graduated: December 2021
Associates Degree of Applied Sciences (AAS) in Human Services LICENSES & CERTIFICATIONS
Life, Health, and Accident Insurance License
State of New York : LA-1909388
Issued: 04/2025 Expires: 1/19/2026
John Hopkins University, Baltimore, MD
Graduated: October 2020
Certificate in New York Dispensary SOPs, Compliance & Budtending
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