Real Estate Customer Service

William P. Sowers

Dynamic and results-driven sales professional with over three decades of experience in Retail Management and Ownership, Telecommunications Sales, and now Real Estate. Proven track record of exceeding sales targets, cultivating strong client relationships, and implementing effective strategies to optimize business processes. Adept at market evaluation, pricing strategy, and customer service, consistently delivering outstanding performance and achieving recognition for excellence. Strong leadership and team collaboration skills, with a commitment to ethical conduct and continuous improvement.

PROFILE SUMMARY

10020 Hillside Terrace, Marcy, NY 13403

Office 315-***-**** Cell 315-***-**** **********@**********.*** BS: Communications-Journalism

State University Of NY

Brockport, NY

EDUCATION

Available Upon Request

REFERENCES

• Demonstrated ability to exceed sales quotas and increase revenue across various industries

• Skilled in building and maintaining long-lasting relationships with key clients

• Proficient in conducting comparative market evaluations and advising on pricing strategies

• Proven leadership capabilities in managing teams and achieving top performance

• Committed to providing exceptional customer experiences and fostering client loyalty

• Flexible and adaptable to changing market conditions and business environments

• Strong problem-solving skills with a focus on delivering results and achieving goals PROFESSIONAL ATTRIBUTES

Licensed Real Estate Salesperson

Keller Williams—Syracuse, NY May 2023- Present

• Communicating and bolstering relationships with incoming clients for renting, selling, or buying properties effectively

• Providing guidance to clientele about the real estate market, supporting them in purchasing properties for the right price and terms

• Determining a property's market value by conducting comparative market evaluations and offering clients pricing strategy advice.

• Guaranteeing great experience for customers and gaining their confidence and loyalty for future business and referrals

• Preparing necessary paperwork, including contracts, leases, deeds, and closing statements

National Account Manager

PureHD— Sudbury, MA July 2020 -Sep 2021

• Cultivated and maintained solid and lasting relationships with key national accounts in the Hospitality field, selling TV, Internet and Voice services

• Identified opportunities to upsell and cross-sell additional products and services to existing customers

WORK EXPERIENCE

ADDITIONAL EXPERIENCE

NE Region Senior Account Manager-Hospitality

Time Warner/Charter/Spectrum—Utica, NY

Aug 2010-Jul 2020

• Consistently exceeded quotas, surpassing 100% target in 4 out of 6 years

• Awarded the Achiever's Cup for outstanding performance in 2 years.

• Dealt and bolstered relationships with prospects, including Buffalo Bills and Sabre teams

Account Executive

Time Warner / Adelphia – Utica, NY August 2002- August 2010

• Conducted comprehensive canvassing of all CNY systems for Adelphia and Time Warner, reaching over 600,000 subscribers

• Achieved a 100% increase in the commercial subscriber base within eighteen months

• Consistently met sales quotas with Adelphia and Time Warner 90% of the time Direct Sales Representative

Adelphia Communications August 2000- August 2002

• Managed auditing, sales, and collections for over 47,000 residences.

• Played an integral role in one of the top-performing sales teams out of 110 in the Northeast region Small Business Owner

Listen Up Music Stores—Central New York, NY 1990-2000

• Owned and operated three retail music stores with over $800,000 in revenue and 20 staff members.

• Developed advertisements, created layouts, and penned copy Retail Stores Management

Various Chains— Record Theatre, Camelot, Record Town Rochester, Central, NY ` 1980-1990

Contact this candidate