Risk Management, Data Acquisition, Vendor Management, sourcing

MICHAEL G. PAGONAKIS

Wilmington, ***** DE

***********@*****.*** / 302-***-****

PROFESSIONAL SUMMARY

Executive leader with extensive experience in vendor strategy, data operations, and business transformation. Skilled in contract negotiation, compliance, procurement strategy, and cross-functional team leadership. Contributed to $19M in cost savings through strategic vendor oversight and executed upon a $230M procurement portfolio. Committed to leadership excellence, operational efficiency, and sustainable growth. Eager and open learner leadership methodology.

SIGNATURE SKILLS

Executive Leadership

Vendor Management

Operational Excellence

Cost Efficiency Optimization

Data-Driven Decision Making

Cross-functional Collaboration

Risk Management and Mitigation

Strategic Planning

Change Management and Innovation

Talent Development

Contract Negotiation

Team Empowerment

WORK EXPERIENCE

Owner / Michael Pagonakis Consulting 07/2024 - Current

Advise companies on vendor strategy, data acquisition, and operational optimization.

Lead contract reviews to identify inefficiencies and ensure compliance with FCRA and GLBA.

Design data acquisition frameworks that improve accessibility and reveal new implementation opportunities and negotiate flexible contracts to allow for potential enterprise expansion.

Implement automation solutions to streamline manual operations and improve service turnaround.

SVP, Vendor Strategy & Contract Oversight / CITI 09/2015 - 05/2024

Directed efforts to streamline data acquisition processes and improve reporting accuracy.

Established a risk management framework achieving full compliance with zero audit findings.

Negotiated 100+ vendor agreements with improved terms and performance alignment with business objectives driving strategic progression.

Adept at influencing without leverage through development of trusted relationships.

Oversaw vendor partnerships responsible for and driving $21M in direct and residual savings.

Established solution to satisfy DoD requirements at point of credit origination.

Sourcing Lead, Corporate Professional Services / Accenture 08/2013 - 09/2015

Led strategic sourcing efforts resulting in over $10M in cost savings.

Managed enterprise-level contract negotiations in collaboration with executive leadership.

Built a centralized spend dashboard uncovering additional savings opportunities.

Sr. Director, Corporate Cross-Sell Strategy / Sallie Mae 11/2012 - 08/2013

Led digital strategy efforts to improve NPV based model leading to higher customer targeting and engagement.

Created a cross-sell model that contributed over $5M in incremental revenue.

Implemented insurance targeting strategy utilizing alternative data assets

Director / Sr. Director, Credit Bureau Management / Sallie Mae 07/2009 - 11/2012

Designed, assembled, and cultivated a high performing team growing the scope of responsibility leading to successful succession planning to the extent my colleague is now one down from the COO.

Improved efficiency in credit dispute resolution and regulatory compliance processes.

Reduced operational expenses 22% through RFP and streamlined vendor management.

Managed a team of 40+ professionals supporting high-volume bureau reporting activities.

Led NCHELP industry efforts to standardize requirements to satisfy new legislative requirements.

Sr. Analyst, Strategic Data Solutions / Sallie Mae 01/2006 - 07/2009

Consolidated reporting functions across departments to improve data accuracy.

Led reporting and data conversion efforts supporting $50M+ in initiatives.

System portfolio conversion lead in onboarding and offboarding portfolios.

Sales Support Representative / Experian 04/2004 - 01/2006

Managed a $19M revenue portfolio on the strategic accounts team.

Delivered analytics that improved sales conversion and shortened sales cycles.

Supported client onboarding and contributed to revenue growth efforts.

EDUCATION & CREDENTIALS

Bachelor of Science: Human Ecology and Banking

The Ohio State University - Columbus, OH

WEBSITES, PORTFOLIOS, PROFILES

linkedin.com/in/michaelpagonakis

CERTIFICATIONS

FCRA Certified, Consumer Data Industry Association

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