Customer Service Inventory Management

ROSANGELICA GOMEZ

OBJECTIVE

To contribute my accumulated knowledge and skills to my workplace while continuously learning and growing alongside my colleagues. As an enthusiastic and driven professional, I am committed to delivering exceptional results by taking on responsibilities with a positive attitude and unwavering dedication. Whether working independently or collaboratively within a team, I strive to remain focused and fully invested in achieving workplace goals.

EXPERIENCE

Titanium LLC/ AMP Security

Field Coordinator June 2017- March 2025

Customer Service

• Provided exceptional phone support, addressing customer inquiries and resolving system-related issues efficiently.

• Created and maintained accurate customer profiles, ensuring thorough documentation.

• Processed customer information to assess eligibility for accounts, upholding strict confidentiality protocols with sensitive equipment and data.

Inventory Management

• Oversaw the creation and distribution of equipment to technicians on daily/weekly schedules.

• Maintained accurate inventory records by logging invoices and purchase orders into the system, ensuring precise accounting.

• Ensured warehouse inventory was consistently stocked and organized to meet operational demands.

• Monitored technicians' use of equipment to ensure proper handling and accurate counts.

• Promoted from Customer Service Representative to Inventory Manager within six months, spearheading processes to build and refine the newly formed department. Buyout Processing

Facilitated customer transitions from competitor services, assisting with contract completion and submission to banks for funding purposes.

Field Coordination

• Acted as a liaison between field technicians and management, resolving issues and providing necessary documentation for on-site tasks.

• Calculated commissions and service pay for technicians, submitting accurate reports to payroll weekly.

• Audited and adjusted timecards manually to ensure compliance and accuracy before the adoption of automated systems.

• Supported Field Manager by generating detailed reports and executing special projects.

• Extracted and analyzed technician data to support upper management decision-making and operational improvements.

• Managed the tracking of company vehicles, ensuring real-time location awareness and proper usage of gas cards.

Farmers Insurance

Call center manager February 2017- May 2017

Calling potential clients

Setting appointments for agents

Following up when needed

Bath and Body Works

Sales Associate October 2016- January 2017

Cashier

Inventory

Customer service

Stocking sales floor

Calico Insurance

Agent February 2016-April 2016

Sales

Customer service

Cash Handling

Incoming/outgoing calls

EDUCATION

Gladstone High School - Covina CA

3.5 GPA

TECHNICAL SKILLS

Google Suites

Sedona

Quickbase

Microsoft Office

CRM Systems

Alarm.com

Inventory Management

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