Customer Service Office Manager
Resume:
VERONICA VASQUEZ
Turlock, CA ***** 1-206-***-****
*****************@*****.***
PROFESSIONAL
SUMMARY
Dynamic office manager with proven expertise at Vasquez Construction Company LLC, excelling in customer service and organizational skills. Successfully streamlined operations and enhanced team performance through effective training and process improvements. Adept at financial management and maintaining confidentiality, fostering a productive work environment while ensuring client satisfaction.
SKILLS • Customer service
• Office management
• Organizational skills
• Office administration
• Data entry
• Customer relations
• Clear oral/written communication
• Billing
Scheduling and calendar
management
•
• Payroll processing
• Bookkeeping
• Document management
• Clerical support
• Relationship building
• Mail handling
• Scheduling
• Scheduling coordination
• Staff management
• Employee supervision
• Human resources
• Staff hiring
• Supply management
• Employee training
• Policy implementation
• Team supervision
• Staff training
WORK HISTORY OFFICE MANAGER 04/2008 to CURRENT
Vasquez Construction Company LLC
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
•
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
•
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
•
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
•
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
•
Streamlined office operations by implementing efficient filing systems and organizational strategies.
•
• Assisted in the recruitment process, conducting interviews and onboarding V V
new employees to promote a seamless integration into the team dynamic. FRONT END MANAGEMENT 05/2005 to 04/2008
Walmart
Improved overall efficiency of the front end by suggesting process improvements to management.
•
Facilitated executive calendar management, prioritizing appointments based on strategic importance.
•
Delivered impactful presentations to senior management team members regarding company financial performance, offering actionable recommendations for improvement.
•
Enhanced cash flow management with efficient tracking of income and expenditures.
•
Supported management team in achieving monthly sales targets through exceptional front counter performance and teamwork with colleagues across all departments.
•
CASHIER TEAM LEAD 05/2005 to 05/2006
Walmart Redmond, OR
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
•
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
•
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
•
Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
•
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
•
Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
•
CUSTOMER SERVICE REPRESENTATIVE 03/2002 to 04/2005 Tmobile
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
•
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
•
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
•
• Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
•
SHIFT MANAGER 03/2001 to 04/2005
McDonald's
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
•
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
•
• Trained and mentored new employees to maximize team performance. Improved overall team performance by effectively delegating tasks and providing clear instructions.
•
Promoted a positive work environment through open communication and constructive feedback.
•
EDUCATION Diploma Basic 05/1997
Madera High School, Madera, CA
LANGUAGES Spanish
Native or Bilingual
Contact this candidate