Facilities & Services Manager
Resume:
***************@*****.***
ALBERT MAINA
A seasoned facility, services, utilities and property manager with ten (10) plus years of practical experience in masterplanned cities, logistics, commercial, and residential management . Seeking an opportunity to apply diverse management skills in property development and management.
SUMMARY
FACILITIES & SERVICES MANAGER, 05/2019 - Current
Tilisi Developments PLC, Nairobi, Kenya
PROPERTY MANAGER, 01/2016 - 05/2019
Apricot Property Solutions Limited, Nairobi, Kenya EXPERIENCE
• Providing leadership, and guidance to the facilities and services team
• Setting clear goals, monitoring perfomance and regularly reviewing Liasing with service providers in order to gain maximum value of the infrastructure
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• Handling developers and contractors queries and concerns
• Establishing and maintaining professional relationships with vendors Cordinating development of annual budgets - Infrastructure levy, Urban management
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• Ensuring compliance with health and safety regulations Promoting transparent communication and information sharing on the property related issues
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• Developed service charge policy for optiomal collections and utilisations Confirmed all managed properties comply with current national and county government legislation including occupation certifications
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Identified areas for improvement in property management processes and systems, recommending actions to enhance customer experience and optimise business efficiency.
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Reviewed inventory reports and negotiated proposed deposit deductions with both landlord and tenant.
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Produced occupancy reports for residential portfolio, measuring success against KPIs.
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Issued termination of tenancies and all other formal notices, liaising with solicitors for more complex issues.
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Maximised office income and revenue by developing strong rapport with landlords and achieving high property and client retention rates.
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Arranged and carried out property inspections, preparing report of findings for landlord.
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• Managed tenancy renewals, securing necessary fees from landlords and RELATIONSHIP OFFICER - CREDIT, 09/2013 - 09/2015
Equity Bank (K) Limited, Nairobi, Kenya
tenants.
Arranged property repairs, obtaining quotes from contractors for maintenance issues.
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Carefully reviewed customer applications and recommended bank lending decisions
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Contacted existing customers and informed them of new product offerings such as insurances, Forex and Treasury Products
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Leveraged working knowledge of banking products to create new client relationships.
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Maintained a high standard of ethics and conduct for sound banking operations and business success.
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• Processed and advised customers on credit applications.
• Oversaw daily activities of direct reports, maximising overall team productivity.
• Planned and led client events, including product information seminars.
• Assessed customer risk in line with banking policy. Promoted company portfolios through workshops, business forums and conferences.
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• Prepped and walked customers through client information packs. SKILLS • Expert service providers management
Current real estate knowldge and
trends
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• Excellent customer service
• Data Entry and Processing
• Technical know how and support
• Skilled multitasker
• Performance Management
• Talent development
Jomo Kenyatta University of Agriculture & Technolo, Nairobi, Kenya, 2012 Bachelors: Bachelor Of Commerce
KASNEB, Nairobi, 30, 2011
CPA (K): Certified Public Accountant
EDUCATION
• Financial Reporting & Analysis
• Economics
• Law and governance
• Financial and Management Accounting
• Company Law
• Taxation, Audit & Assurance
• Leadership
• Member of Instute of Certified Public Accountants of Kenya English: First Language
Swahili: A1
Beginner
LANGUAGES
CERTIFICATIONS • Certified Public Accountant of Kenya
• Health & Safety Personnnel
• First Aider
HOBBIES AND INTERESTS • Swimming
• Photography
• Hiking
Mr Veeral Shah (Ex Employer)
Director, Apricot Property Solutions Limited
**********@************.**.**
Mobile: +254-*********
Office: +254-*********
Mrs. Harmandeep Wanzah (Current Boss)
Chief of Staff, Tilisi Developments PLC
**********@******.**.**
Mobile: +254-***-***-***
Office: +254-***-***-***
Mr. Julius Mwangi Maina (Relative & Friend)
Principal Accountant, Ministry of Tourism and Wildlife P.O. Box, 728**-*****, Nairobi
Tel: +254*********
***************@*****.***
REFERENCES
Contact this candidate