Customer Service Assistant Manager

James Bankston

Detroit, MI

Phone: 313-***-****

Email: *****.***********@*****.***

Professional Summary

Performance-driven leader with a strong track record in operations, staff management, and geospatial analysis. Proven ability to optimize workflows, lead high-performing teams, and deliver measurable results. Technically skilled and quick to adapt, with certifications across mapping, data analysis, and project coordination. Positioned to bring immediate value in roles across operations, coordination, and analytics.

Core Competencies

● Operations Management

● Process Improvement

● Team Leadership

● Project Coordination

● Data Analysis & Visualization

● Geospatial Mapping (QGIS, ArcGIS)

● CRM & BI Tools (Salesforce, Power BI, Tableau)

● Task Management Platforms (Asana, Trello, Monday.com)

● Customer Experience

● Inventory & Cost Control

Professional Experience

Kitchen Manager

Cork & Gabel, Detroit, MI

March 2022 – Present

● Led daily operations in a high-volume kitchen, managing 12+ staff.

● Reduced food waste by 20% and cut service times by 25%.

● Decreased staff turnover by 18% through coaching and performance feedback.

● Created an inventory system that lowered supply costs by 20%.

● Maintained 100% compliance with health regulations.

● Partnered with front-of-house teams to improve guest experience and service standards. GIS Technician

RomoGis, Remote/Field-Based

September 2020 – February 2021

● Delivered spatial analysis using QGIS and ArcGIS for urban planning projects.

● Developed automated workflows that reduced reporting time by 30%.

● Created clear data visualizations for decision-making teams.

● Cleaned and maintained complex geographic datasets.

● Supported multiple client accounts with analysis and map production. Technical Skills

● QGIS, ArcGIS

● Microsoft Excel (pivot tables, formulas, dashboards)

● Power BI, Tableau

● Salesforce, HubSpot

● Google Workspace, Microsoft Word and PowerPoint

● Slack, Zoom

● Asana, Trello, Monday.com

● POS and restaurant inventory systems

Certifications and Training

● QGIS – Spatial Data Analysis and Mapping

● Excel Power User – Advanced Data Modeling and Analysis

● Agile Fundamentals – Project Execution and Team Agility

● Food Safety and Hygiene – Full Compliance and Safety Standards

● Leadership Workshops – Team Communication and Conflict Resolution Key Achievements

● Promoted to Kitchen Manager within first year; improved team productivity by 30%.

● Created cost-saving inventory system, reducing annual food costs significantly.

● Contributed geospatial visuals to planning meetings, improving decision-making accuracy.

Volunteer Experience

Community Kitchen Coordinator

Local Nonprofit Meal Program

● Managed weekly food service and volunteers.

● Improved efficiency and expanded service reach through workflow changes. Data Support Volunteer

Urban Planning and Development Project

● Used QGIS and Excel to support analysis of local census and geographic data.

● Helped streamline data visualization for community reports and grant submissions. Professional Edge Without a Degree

● Demonstrated success in leadership, analytics, and operations across industries

● Certified in industry-standard tools and platforms

● Promoted based on performance, not credentials

● Fast learner with proven impact in real-world environments

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