Finance and Operations Manager

Maritza Santiago Acworth, GA ***************@*****.***

Business Management and Operations Consulting ~ Finance and Operations Manager Audit, Tax and Brand Compliance ~ Budget and Grants Analyst ~ Grants, Donor, Accounting Management ~ Construction Cost Accounting ~ Full Charge Bookkeeping ~ Franchise Consultant Brands Management, Marketing, Training, Sales Presentations ~ Training ~ Office Manager Executive Assistant ~ Family Counselor and Behavioral Aide Consultant ~ Client Retention

Business Administration, Project & Operations Management, Budgeting, Forecast Analysis

Corporate and Non-Profit Finance, Fiscal Reporting, Audit and Cost Management

Experienced Grant Fiscal Management, Foundation/Donor/Grant Funding, Accounting, Expense Reporting

Skilled Full Charge Bookkeeping, Budget Forecasting, Grant Management

Finance Operations, Administrative Grant Management, QuickBooks Billing, Invoicing, Accounts Receivable Accounts Payable, Payroll and HR file maintenance, Inventory Management, Preparation of Financial Statements, W-2’s, 1099’s, IRS 990, Reconciliation of Checking Accounts, Line of Credit and Credit Card Statements

Analysis of Statistical Cost Accounting, Revenue and Expenses, Departmental and Line-Item Budgets, Corporate Project and Program Budgets, Organization Annual Budget Development

Behavioral Aide Supervisor, Interpreter, Translator, Transporter for Children and Families in Marital or Domestic Custodial Court Order Transitions

Customer Service Support in Appeals, Dispute Resolution, Account Management, Contract Obligations GRANTS ANALYST – MUST Ministries – Marietta GA 12/23 – 3/25

• Government Grant submission, Budget reporting, variance analysis of government grants

• Ensure compliance with Federal Government and State County grant accounting policies and procedures, grant accounting principles and reporting requirements, including grant reporting status with deadlines

• Coordinate and perform grant accounting, reporting, and monitoring; reconcile compliance and reimbursements

• Establish and maintain grant financial reimbursements, variances and forecast projections

• Monitor grants for grant compliance with funding agreement, local codes, state, and federal laws for the project expenses within the appropriate line-item budget

• Establish and amend budget documentation, balances revenues, variances and expenditures for each grant

• Obtain and maintain confidential documentation on all revenues and expenditures within each grant

• Maintain SharePoint data share system for grant accounting records and reporting

• Fiscal, Personnel, Grant Budgeting, Accounting, Compliance, Management and Reporting CUSTOMER SUCCESS NAVIGATOR – Caryn Health – Alpharetta, GA 10/22 – 12/23

• Hybrid Customer Service Inquiry,Conflict Resolution Support via Chat, Inbound and Outbound calls, Emails

• Satisfactory Client Accounts Management, Claims and Appeals Investigation, Problem Resolution

• Health Insurance Wellness Program Promotion, Navigation, Cancellation and Refunds

• Bilingual Assistance in Client Retention, Resolution, Program Coverage Details and Education

• Members Assistance with Membership Portal Access to Health Tools and Literature, Credit Card Transactions

• Contact Center Explanation of Benefits, Offerings, Troubleshooting, Welcome Calls, Client Website Navigation BUSINESS MANAGER / BRAND COMPLIANCE MANAGER – TMSJ Corp., – Kennesaw, GA 08/18 – 08/22 Reporting to the President:

• Franchise Unit Sales, Franchise Marketing, Franchise Proposal and Bid Calculating, Brand Compliance and Recruitment

• Bilingual Franchise Sales, Presentations, Inspections, Interpretation, Marketing and Client Retention

• QuickBooks Monthly Reconciliation and Reporting

• Purchasing, Payroll, Human Resources

• Full Charge Bookkeeper; Preparation and Facilitation of Fiscal Year Audit

• Franchise Owner Account Management, Training, Specials, Account Statement Reconciliations

• Operations Management, Administration, Site measurement, Walkthroughs, Mediation of Services Provided to Client and Franchisee

Maritza Santiago (2)

CONSULTANT – Proactive Management Consulting – Atlanta, GA 3/15 – 3/17

• Provide Child Transportation and Supervised Family Visitations for DFCS and Court-Ordered Interventions

• Provide Parental Training, Counseling, Child Stabilization Services promoting Family Unification for Children, Parents, Court Appointed Guardians, Families in Transition FINANCE/OFFICE MANAGER – Prevent Blindness – Atlanta, GA 7/06 – 9/14 Reporting to the President/CEO:

• Full Charge Bookkeeper; Preparation and Facilitation of Annual Fiscal Year Audit

• Cost Accounting Analysis; Budget Management, Organization Budget Projections with Variance Analysis

• Processed Bi-weekly Payroll, 1099 Payments and Annual Reconciliation, IRS 990 filing

• Development of Corporate, Grant and Program Budgets; Financial Income Reports and Statements; Donor Accounting Reports

• Preparation of Monthly Financial Reports to Program Managers and Board Members

• Purchasing and Fulfillment of Customer Sale Orders; Processing and Reconciliation of On-site, Event and Mobile Credit Card Transactions

• Foundation and Corporate Grants Research; Writing and Submission of RFP’s and Grants; Recording and Reporting of Grant Funds and Expenses Responsible for Organization’s Financial and Programmatic Compliance of Federal, State and Local Grant Funded Programs

• Preparation and Submission of Grant Expense Claims to State, Federal and Local Government Authorities

• Analysis and Preparation of Program Fiscal Operating Budgets, Program Financial Activity, Variance Reports

• Monitored Budget, Revenue and Reported Expenditures of Various Construction Projects for State and City Funded Capital Projects

• Prepared and Managed Internal Foundation and Private Donor Grants, Budgets and Reports

• Federal OMB Audit Preparation and Facilitation of Federal Contracts, State Grants and Local Grant Funding

• Fiscal, Personnel and Grant Budgeting, Accounting, Management and Reporting

• Endowment transfers and reconciliation

• Development and Maintenance of Cash Flow Forecasting Model

• Reconciliation of Corporate Bank and Credit Card Statements

• Responsible for Corporate Local, State, Federal Registrations, Filings, Compliance, Renewals, Insurance

• Special Events Conceptualization, Coordination and Revenue Management EDUCATION

Master of Arts - Pastoral Counseling, Liberty University Baptist Seminary, 2014 Master of Arts - Marriage & Family Services, Liberty University, 2011 Bachelor of Arts - Psychology, Marymount College/Fordham University SKILLS & SOFTWARE

o Microsoft Office: Outlook / Excel / PowerPoint / Word / SharePoint o MAC, Windows / Google Suite

o QuickBooks Online and Desktop, Advanced, Pro for Corporate and Non-Profit o Salesforce, Google CRM

o NetSuite, Jobber, Slack, Peachtree, FundEZ; CAMS; Sage MIP Fund Accounting o OPUS Franchise System, Concur, Foxit, ClientTrack, HMIS o Verbal, reading and writing proficiency in Spanish o Training, Sales, Presentations, Program Management, Event Planning o Full Charge Bookkeeping, Finance Operations, Budgets and Grants Management CERTIFICATES

o CAMS-I Anger Management Specialist – National Anger Management Association - N.A.M.A. o Georgia Commission Against Domestic Violence Frontline Advocacy Training o Region 14 Safety and Care Orientation – Georgia DH o Nonprofit Finance and Accounting – Georgia Center for Non-Profits o Mortgage Loan Officer – First Equity Financial Corp. o Asset Management, Finance and Budgeting - Consortium Housing Asset Management – C.H.A.M.

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