Technical Support Customer Service
Resume:
Cristal Camacho
Tampa, FL *****
*****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
ID.me-Tampa, FL
October 2024 to Present
Verify veterans and first responders
Identity proofing for federal agencies
Attention to detail to ensure proper verification
Team metrics met for quality assurance
Bus Matron
Road Scholar Transit-Newark, NJ
September 2023 to Present
• Ensure the safety of students aboard the bus
• Communicate with parents efficiently and effectively
• Ability to have open communication with students
• Ability to monitor children with both physical and emotional needs Remote Technical Support
Spectrum-Queens, NY
February 2019 to July 2019
• Provided over-the-phone technical support for Video, Internet, and Phone services to customers in bulk quantities
• Troubleshooting and resolving service issues, including account billing, maintenance, enhancements and repairs
Ophthalmic Assistant
NY Vision Group-Brooklyn, NY
October 2018 to December 2018
• Served as primary point of contact for patients
• Checked Insurance Eligibility
• Prepared Intake Documentation
• Prepared Health Insurance Referrals
• Informed Patients of their upcoming surgery dates as well as instructions for prior and post-surgery Care
• Prior Experience with EYEMED SYSTEM.
Optician Assistant
Plaza Optical-Brooklyn, NY
April 2018 to July 2018
• Greet Patients
• Set Appointments as well as check insurance eligibility.
• Translate for Optometrist
• Assist Patients with frame purchases
• Cross Sell Products and services
• Maintain Cleanliness of store
• Maintain Store Inventory
DSP (Direct Support Professional)
RCM Technologies-New York, NY
September 2017 to December 2017
• Assisted student with daily care activities at school and community
• Provided direct supervision to the individuals
• Assisted with achievement of individual client goals and objectives
• Traveled with student to and from school
• Attended school with student to ensure enrichment of the academic day by providing a safe clean space Education
Diploma
Bronx Regional High School - Bronx, NY
September 2010 to January 2015
Skills
• Front desk
• Clerical experience
• Spanish
• Bilingual
• Filing
• EMR systems
• Receptionist
• Medical terminology
• Computer literacy
• Patient service
• Office experience
• Medical administrative support
• HIPAA
• Customer Service
• Technical Support
• Computer skills
• Customer service
• Communication skills
• Scheduling
• Medical Receptionist
• Administrative experience
• EMR
• Microsoft Office
• Triage
• Medical Records
• Retail Sales
• Desktop Support
• Clerical Experience
• Ophthalmology Experience
• Microsoft Word
• Patient Care
• Medical office experience
• Typing
• Insurance Verification (2 years)
• Medical Terminology
• Medical Office Experience
• CRM software
• Patient care
• Upselling
• Technical support
• Medical Scheduling
• Medical records
• Medical receptionist
• Help Desk
• Medical scheduling
• Computer Skills
• Athenahealth
• Sales Experience (5 years)
Additional Information
Thank you for taking my application into consideration at this time. There is a gap in employment period due to a vehicular accident which unfortunately hindered my ability to continue working for a set time. With prior employment in the medical office setting I am experienced HIPPA and Patient Scheduling. I prefer a job that will allow me to learn while offering opportunities of growth. My prior experience within the customer service field has allowed me to sharpen my interpersonal skills. I strive for adaptability and efficiency as a people’s person I truly understand the key importance of making sure patients and or clients are comfortable and satisfied with the services rendered. At this time being I have open availability and am open to relocation as long as I am notified within reasonable time.
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