customer serve Special

Cheryl Severance

623-***-**** *************@*****.***

Customer Service Representative

McDonald's - Phoenix, AZ

October 2022 to Jan 2024

Member of the crew. Do cashing, Help others crew member. Restock shelfs.

Customer Service Representative Seasonal Hire

Victoria Secret, October 2022 - January 2023

Proactively engage with customers

Read sues and respond effectively when customers expect the perfect bra fit

Process merchandise to be floor ready and maintain back room and under-stock to brand standards

Replenish merchandise to ensure product is placed on the sales floor and available for purchase

Assist with maintenance of needed including markdowns, re-tickets, and follow the mark out of stock procedure

Assist with maintenance of back room and under-stock, including merchandise and non-merchandise, follow brand standards to enable efficient replenishment.

Demonstrate company values.

Store merchandise and bras as the premier product, to build loyalty and support the " Best at Bras" culture

Member Engagement Associate

Desert Financial, May 2022 - August 2022

Minimal supervision, and a times under very busy conditions with proficiency in typing, and usage of multi-systems

Customer service, listen and handle customer complaints

Situations that suggest a client needs additional services and refer client to the appropriate department

Excellent communication and PC skills

Customer Service Representative

Consumer Cellular, September 2020 - December 2021

Tech-savviness. -Teams, Outlook, Office, Zoom, Windows, and Dule Screen

Positive response to each Customer's sense of urgency.

Dedication to delivering exceptional customer service.

Resolving conflicts productively, and developing long-term relationships

Customer Service Representative

Peckham Inc, May 2016 - July 2019

Quickly learn and navigate through new technology systems and applications.

Multi-task and provide explanations in simple terms. Expectations of their attendance policy.

Expectations of their attendance policy.

Have 3 years in a sales quota or retention environment.

Maintain a standard of exceptional customer service

Up hold team direction and team related support.

Customer Service Representative

Macy’s November2002 -May2016

Greeted customers, directed customers to merchandise within the store.

Introduced promotions and saving opportunities to customers. Retained superior product knowledge to cross-sell to increase store sales.

Organized new merchandise displays with latest fashion trends.

Maintained a positive attitude and focus on customer satisfaction in a fast-paced environment

Education and Training

Glendale Community College Associate of Arts Degree Associates Degree 2016

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