Operations Manager Customer Service

Hannah Seay

San Marcos, TX

337-***-**** ***.******@*****.***

WORK HISTORY

Forever 21 San Marcos, TX

Operations Manager April 2024 – Present

● Managed front-end operations, ensuring a welcoming and organized environment for customers and staff.

● Maintained accuracy of sales and inventory data, applying strong attention to detail.

● Coordinated scheduling, compliance, and workflow processes.

● Assisted with hiring, onboarding, and training employees, ensuring adherence to company policies.

● Composed and proofread internal communications, reports, and storewide directives.

● Processed invoices, payroll, and employee expense reports.

● Oversaw store operations, including maintaining vendor agreements and compliance.

● Provided in-person and email support to employees and customers, resolving inquiries efficiently.

● Assisted with visual merchandising and promotional events. Ulta Beauty New Braunfels, TX

Assistant Manager & Luxury Beauty Manager February 2023 – April 2024

● Provided high-level customer service, greeting and assisting clients.

● Maintained accurate sales and inventory records, demonstrating strong attention to detail and data management skills.

● Composed and proofread reports, promotional materials, and internal memos.

● Coordinated staffing and operational needs, ensuring efficiency.

● Planned and executed in-store events and training events..

● Processed orders, invoices, and expense reports. Abercrombie & Fitch Austin, TX

Sales Associate & Key Holder February 2017 – May 2021

● Scheduled interviews, coordinated new hire orientations, and assisted with employee scheduling.

● Served as a point of contact between staff and management, ensuring clear communication and efficient operations.

● Maintained accurate records of employee schedules and operational data.

● Oversaw daily store functions, ensuring a well-organized and productive environment.

● Provided leadership and support to team members, fostering collaboration and strong workplace morale. Aerie Houston, TX

Sales Lead July 2021 – December 2022

● Analyzed sales trends to forecast goals and drive strategic decision-making.

● Assigned team members to key areas based on strengths, optimizing productivity and performance.

● Provided on-the-spot coaching and development opportunities to enhance team skills.

● Ensured smooth daily operations by coordinating staff placement and workflow.

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