Administrative Assistant Customer Service

SHEILA SHERRELL

*** ******** **. *******, **. ***15 769-***-**** ***********@***.***

Administrative professional with extensive experience at The Law Firm of Isaac O Babalola LLC, specializing in office management and customer service. Proven ability to enhance operational efficiency through strong leadership and organizational skills. Skilled in effective communication and proficient in managing multi-line phone systems, ensuring high levels of client satisfaction.

EXPERIENCE

2023 - Present

Administrative Assistant Law Firm Isaac O Babalola Decatur, Ga.

Proficient at administrative tasks, including maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment and inventory. Direct inquires, arrange meetings, maintain filing systems, databases, and confidential information system.

2022 - 2023

Business Care Specialist Truist Bank Atlanta, Ga.

Provide information regarding the bank’s products and services to its customers. Helping customers complete purchases, upgrades, and account information. Provide advice and technical assistance regarding online banking as well.

2010 - 2022

Assistant Retail Manager Veterans Canteen Service Decatur, Ga.

Ensure proper staffing, by on boarding, training, and providing performance feedback to staff and management. Conduct inventory analysis to determine optimal stock levels of product and merchandise.

EDUCATION

June 1982

Associate degree Merritt College Atlanta, Ga.

Distinguished member of College Business Society

Relevant coursework; Business and Accounting reporting

GPA: 3.5

SKILLS

Microsoft NAV Dynamics

Cashflow planning & management

State & federal tax codes

Bookkeeping

Exceptional communication

Excellent CSR

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