Program Manager Scrum Master

ALI A. HUSSEIN

214-***-**** ***************@*****.*** Rowlett, TX 75088 https://www.linkedin.com/in/Ali-Hussein-IT-Sr-Manager/

IT Senior Manager / Program Manager / PMO Lead

Seasoned IT Senior Manager, IT Sr Delivery Manager, Scrum Master and Technical Program Manager with extensive experience in leading large-scale Healthcare and Telecom IT projects and cross-functional teams worldwide. Proven expertise in Agile and Scrum Methodologies, JIRA, and Employee Management/Development, demonstrated through successful implementations at Verizon and Avaya. Recognized for innovative problem-solving, thorough project planning, and effective risk management. Highly engaging and dependable leader with strong interpersonal skills and a great track record in resource management, Portfolio Management, program/project management and process improvement.

KEY ACHIEVEMENTS

Certified Scrum Master, SAFe 4 Agilist and SDLC Software Development Sr IT Manager

Successful Large-Scale Program Implementation: At Verizon, led cross-functional teams with innovative and thorough project management to implement critical programs like Real-Time Marketing and Artemis Migration to SFDC, resulting in on-time delivery and enhanced operational efficiency while using JIRA for projects management

Optimized IT Resource Allocation: At Avaya, managed 125 developers and analysts through objective and dependable leadership, optimizing IT resource allocation and increasing productivity by balancing onshore/offshore resource mix, leading to significant cost reductions

Global Team Leadership and Environment Build-Out: At Hewlett Packard Enterprise, directed a global team of 50+ through engaging and ambitious leadership to develop and maintain project plans, resulting in the successful build-out of 9 new environments across 3 Mainframe US Data Center locations

Determining and delivering key/critical projects ROI throughout my career as a Sr Program/Project Manager

WORK EXPERIENCE

NETWORK ELITES CARROLLTON, TX Aug/2024 – Present

Sr IT Program/Project Manager and Scrum Master

Leading PMs in projects delivery, responsible for Requirements Gathering, Estimating, Planning, Executing, Testing, Monitoring Progress and Delivery to Production environment

Managing project financials such as Forecasting, Time Entry/Tracking, Billing/Invoice Tracking, and Budget Management utilizing Clarity, MS Project, and Google Suite Tools

Proven Skills Managing Risks, Issues and Problems Resolution while coordinating Business and Technical Stakeholders while managing SDLC and Waterfall Projects

Leading Communications and Status reporting with the CTO and Key Business Leads

Evaluating, Hiring and Mentoring Project Managers

VERIZON (APR CONSULTING/ INNOVA SOLUTIONS) IRVING, TX Aug/2019 – July/2024

IT Program/Project Manager and Scrum Master

As an experienced Scrum Master leading projects such as PEGA, Artemis, NBX, and Realtime Marketing,, Facilitated and Led Sprint Planning, Requirements gathering sessions, DTPs and Program Increment Planning while ensuring alignment with Scrum/Agile methodologies for Product Owners and key Business Stakeholders

Successfully developed and maintained Project Estimating, Reporting, and Tracking Templates for effective project timeline management and reduced CapEx and on-time delivery

Successfully managed and mitigated project risks and issues, ensuring smooth project execution

Reported project status to senior leadership, maintaining transparency and accountability using Microsoft Tools such as MS PPT, MS Teams, Excel, and Visio

Managed projects budgets, resource capacity and allocation, maximizing ROI, minimizing project conflicts and ensuring timely delivery using JIRA, Clarity, Confluence, SharePoint and Google Drives

Created Estimating and Delivery Processes/Tools and improved Resource Capacity and Utilization processes

AVAYA COPPELL, TX Oct/2014 – Aug/2019

IT Senior Portfolio Manager

Led and managed IT resource allocation and project plans for multiple applications, ensuring optimal team performance across the IT organization

Led and managed projects staffing processes using Talent Maker 3.0, Coupa, and Tapfin (FieldGlass)

Conducted Projects budget forecasting and IT vendor management, Supply Chain, negotiating with multiple third-party Suppliers/Vendors

Successfully implemented financial forecasting and estimating templates, streamlining processes for the Software Engineering Organization

Balanced onshore/offshore resource mix, maximizing ROI, enhancing productivity and reducing costs

HEWLETT-PACKARD PLANO, TX May/2010 – June/2014

IT Applications Senior Manager/Program Manager/Infrastructure Team Leader

Led a global team of 50+ Software Developers, PMs, System Admins, and Tech Leads

Developed and maintained project plans, ensuring timely hardware and software procurement

Processed staffing requests through Evolve, LDC, Taleo, ORC, and Workday

Managed Data Center resource allocations and assignments, maximizing ROI, Disaster Recover Plans and 24/7 Support

Managed employee career development plans, evaluations, and compensations

Handled organization portfolio, project risks, mitigation plans, and issue resolutions

ELECTRONIC DATA SYSTEMS PLANO, TX Jan/1990 – May/2010

IT Senior Developer/Project Manager/Program Manager

Mainframe Software Development - Led a multiple teams of Project Managers and Advanced Developers, BAs, Testers, delivering Healthcare Membership and Claims BlueCross and BlueShield Applications/Systems (17 States - NASCO), mainly California, Michigan, Iowa, New York, Georgia, Florida, Ohio, and some SLED support for other States

Developed, reviewed and approved project estimates, resolving issues related to estimates and billing

Managed Mainframe Data Center resource allocations and assignments, Disaster Recover Plans, 24/7 Support and ensuring optimal technical mix and profit margins

Managed multiple client relationships and Stakeholders, maximizing ROI, addressing project estimates, issues resolution, risk mitigations and resource capacity and constraints

Developed and maintained IT estimating tools, streamlining processes for efficiency

Senior Developer – COBOL, ALC, PACBASE, IBM Mainframe, PMO Lead

CORE COMPETENCIES

Cross-functional Team Leadership IT Leadership IT Management Portfolio Management Problem Resolution Program/Project Management Risk Management/ Mitigation Software Development Life Cycle (SDLC) Process Improvement Program Process Monitoring Scrum (Software Development) JIRA Agile Software Development Management Planning and Execution Integration and User Acceptance Testing DevOps Implementations Communications and Detail-oriented Analytical Conflict Resolution Organization Quick Adaptability

CERTIFICATIONS / EDUCATION

Certified ScrumMaster® (CSM®) 2019-2026 Scrum Alliance® 1027000-csm

Certified SAFe 4 Agilist 2019-2025 Scaled Agile 883*****-****

Lean Six Sigma Green Belt 2007-2015 Electronic Data Systems

Global Project Management Excellence 2011 PMI-Like Electronic Data Systems

Computer Science and Statistics Bachelor’s Degree University of Southern Mississippi

LANGUAGES

English Read, Write, Speak Fluent

Arabic Read, Write, Speak Fluent

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