Technical Writer Project Coordinator

Kevin S. Ruby

San Diego, CA ***** 206-***-****

*****.*.****@*****.*** www.linkedin.com/in/kevinscottruby

Technical Writer

Complex Technical Documentation Template Design and Customization Automation Tools Development

Proven experience in technology-specific documentation and targeted audience communications. Unique solution creator for complex documentation needs, including conditional document design, data array management, and custom tool development.

Effective project coordinator to ensure product documentation content accuracy and company brand compliance. Keen ability to manage multiple projects concurrently, meeting review deadlines and deliverable milestones with minimal supervision. Capable manager of content cross-referenced across multiple platforms and publications, ensuring synchronization for various audiences and access points.

Technical Skills

Microsoft Office:

Custom UI Editor, Excel, Outlook, PowerPoint, SharePoint, Visio, Word

Adobe:

Acrobat, FrameMaker, Illustrator

Content Management Systems:

Agile, Confluence, JIRA, SharePoint

Additional Software Competencies:

SnagIt, Win32 Disk Imager

Experience

PXISE ENERGY SOLUTIONS, San Diego, CA 2019 to 2024

Technical Writer

Provided full technical writing services to support an emerging product suite for a renewable energy company.

Researched, created, and verified baseline content, describing company product lines.

Managed publication review procedures for stakeholders, ensuring accurate version control for project-specific deliverables, including user guides, concept of operations documentation, and training materials.

Interviewed subject matter experts, verifying content accuracy and developing procedures/specifications for target audiences based on feedback.

Developed document management system (DMS), organizing and publishing all official product manuals, technical specifications, and process documentation.

Curated and maintained document control number (DCN) master index, identifying publications by customer, project, product, and version date.

Worked with Software Development and Customer Support leads, identifying documentation repositories and determining solutions for centralized data compilation and storage.

MULTEFIRE ALLIANCE (MFA), Fremont, CA 2016 to 2019

Technical Writer

Provided full suite of technical writing services related to new/emerging technology on behalf of a global telecommunications partnership.

Revised and coordinated quarterly publication of company’s 10,000-page specification set.

Edited all documentation for consistency, using versions published by 3rd-Generation Partnership Project (3GPP) as a baseline, including proper pagination and accurate cross-referencing to other documents within specification set.

Assisted Working Group Chairs, developing/clarifying procedural standards for membership, including change request (CR) review, content approval, and definition/citation of content sections developed by membership.

Attended regular meetings and teleconferences, ensuring project timelines remained on schedule and resolving any content/usage issues proffered by stakeholders.

Kevin S. Ruby *****.*.****@*****.*** Page Two

DAYBREAK GAMES COMPANY, San Diego, CA 2018 to 2019

Technical Writer

Developed online content for MMORPG products for company’s nascent knowledge base.

Assisted company in developing content using Confluence as primary content management system (CMS), which served as an educational tool for incoming software engineers and operations managers.

Wrote/edited 200+ articles on behalf of several departments, retaining company protocols, workflows, and other tribal knowledge essential to company operations.

Designed diagrams and workflows for Technical Operations team, which improved file management within their datacenter matrix.

RSI SECURITY, San Diego, CA 2017

Technical Writer

Provided consultation services to global renewable energy company, including technical communications development for their knowledge base.

Developed content for client’s Compliance team, according to NERC regulations, including policies, procedures, and work instructions.

Created 100+ knowledge base articles for client’s Service Desk team, which served as the foundation for client’s new online help system.

Assisted client’s PMO and Change Management teams, developing strategy for firmwide IT communications initiatives.

QUALCOMM TECHNOLOGIES, INC., San Diego, CA 2008 to 2016

Staff Technical Writer

Provided technical writing and documentation support for entire product portfolio designed by Customer Engineering—Hardware (CE-HW) team.

Created new content and edited existing content for all user documentation, supplying process instructions, user guides, device specifications, and application notes.

Developed process instructions for specific document types and related steps, providing Agile review, content editing standards, and custom tool sets that improved efficiency.

Designed Excel templates and related tools suite using VBA modules and XML framework, improving automation and maintaining style standards across all customer-facing documentation.

Created numerous tool enhancements to Excel templates suite, identifying document trends and background information obtained from product engineers.

Trained all colleagues on template suite and any related tools use, improving document architecture standards and related branding for documents derived from templates.

Developed methods to compile statistics and related metrics, providing summaries to management for improved department productivity reporting.

Wrote content for DITA environment, parsing content according to subject, topic assignment, and metatag construction, which ensured proper search engine parameters.

Additional Related Experience

DAVIS WRIGHT TREMAINE LLP, Seattle, WA, Communications Writer and Marketing Coordinator

WESTERN WASHINGTON UNIVERSITY, Bellingham, WA, Graduate Instructor

Education

Master of Arts (MA), English/Technical Writing, Western Washington University, Bellingham, WA

Bachelor of Arts (BA), Communication Studies/Film Production Studies, University of Iowa, Iowa City, IA

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