Accounts Receivable Customer Service
Resume:
Juanita L. Morales
Administrative Assistant
*********@*****.***
Ramsey, MN 55303
Education
General Education Degree
Ascension Catholic School
January 1989 - current
Master Certification in Microsoft Office
Anoka Ramsey Community College
March 2014 - current
Career Objective
I have been in the Office & Administrative Specialists, Customer Service, Accounts Receivable Specialist field for over thirty years working in the areas which included, but not limited to, receptionist, troubleshooting customer's questions, setting up new accounts, scheduling appointments, preparing invoices for billing, processed third party billing for accounts receivable, bank depositing and payroll processing, conducted background checks and licenses for potential applicants, scanning, filing and purging confidential documents. I'm searching for a full time permanent position where I can apply these skills and become a valuable asset for both the employer and clients along the way.
Work Experience
Administrative Assistant, Accounts Receivable
Microvoice Applications Inc.
2006 - 2010
St. Louis Park, MN
Answer incoming calls from clients and follow up with said clients/accounts where applicable.
Applied payment to third party billing accounts.
Transferred bank deposits to third party accounts.
Invoice billing Produce, distribute and track invoices.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Efficiently handled cash flow reporting, posted cash receipts and analyzed chargebacks.
Tracked contracts, proposals and waivers to keep billing accurate and current.
Identified and resolved billing variances.
Review accounts to assess aging and pursue collection of funds.
Review collection reports to determine the status of collections and the amounts of outstanding balances.
Payment processing Generate and mail updated statements.
Set up and update customer accounts.
Collected and arranged information into computer database.
Performed administrative tasks such as record keeping, writing correspondence and gathering materials.
Administrative Assistant
Mercy Hospital
2012 - 2014
Coon Rapids, MN
Scanned and filed documents.
Purged confidential documents.
Located and printed licenses for medical applicants.
Conducted inventory when needed.
Provided clerical support to company employees.
Developed record keeping systems for employee records and company documents.
Created and maintained administrative processes and procedures to improve efficiency.
Maintained high levels of confidentiality while creating files, reports and records.
Performed general administrative duties, including copying, faxing and filing.
Prepared documents in Word and Excel.
Data collection to research and record data successfully.
Documented human resources actions by completing forms, reports, logs and records.
Entered and sorted data after establishing data entry priorities and procedures.
Scanned physical files into digital records.
Maintained confidentiality to maintain customer confidence and protect operations.
Scanner (Contract Position)
Robbinsdale School District
July 2014 - Sept 2014
Robbinsdale, MN
Scanned physical files into digital records.
Documented human resources actions by completing forms, reports, logs and records.
Utilized time management and organizational skills to ensure efficiency.
Wholesale Customer Service Representative
Custom Door Sales Inc.
Sept 2014 - Nov 2014
New Hope, MN
Answered calls from new and established clients.
Assisted customers with detailed product purchases.
Entering Sales Order for the wholesalers/contractors.
Prepared quotes for sales.
Prepared billing.
Office & Administrative Specialist Intermediate
Minnesota Department Of Transportation
June 2015 - Feb 2016
Arden Hills, MN
Entered details such as payments, account information and call logs into the computer system.
Verified data integrity and accuracy.
Update training unit meetings.
Copy and arrange books and or materials for training sessions.
Entering training qualifications forms on Pathlore.
Use Microsoft Links, Microsoft Outlook.
Maintaining the class inventory.
Creating and updating new training classes.
Scan Blue Prints and Entered Electronically.
Oversaw office inventory activities, including ordering and requisitions, stocking.
Provided complete meeting support including preparing materials.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness.
Maintained computer and physical filing systems.
Met challenging quotas while maintaining productivity and accuracy of work.
Printing Specialist
Infinity Consulting Solutions Inc.
Jan 2015 - Aug 2018
Ramsey, MN
Assist with binding booklets for clients of NAU Bulk Billing, Counting and Packing and sending out Teaching Material.
Copied, logged and scanned supporting documentation.
Supported Chief Operating Officer with daily operational functions.
Produced ad hoc reports and documents for senior team members.
Analyzed departmental documents for appropriate distribution and filing.
Verified data integrity and accuracy.
Worked directly with [department, management] to achieve final material.
Office Assistant
Express Employment Professionals ABC Medical Supply
October 31, 2020 - November 25, 2020
St Anthony, MN
Handle high volume of inbound and outbound calls.
Understand responsibility of service as the first point of contact.
Identify customer needs and clarify information for their files.
Understand and strive to meet or exceed call center metrics.
Accurate loading and maintaining of customer information in propriety client database.
Adhere to HIPAA guidelines.
Office Assistant
MPLS Public Schools
February 09, 2021 - June 18, 2021
Look Up Records On Placement APP.
Enroll / Withdrawn Student.
Student Attendance, Maintain Student Attendance Records.
Clerical Support.
Look Up Students On Transportation Site.
Receptionist.
Student registration.
Data management.
File, Email, Fax, Copy, Scan Records To Other Schools.
Transportation Assistant
Anoka-Hennepin Schools
October 19, 2021 - November 19, 2021
Answer phones.
Look Up Students On Transportation Site.
Give Parents Or Schools Info On Pick Up And Drop Off Times And Bus Numbers.
Work with the Synergy app.
File.
Send Out Mail.
Calling Transportation Bus Companies.
Assistant Sales Coordinator
Tescom Corporation
January 24, 2022 - February 1, 2023
Run Reports.
Enter new Sales Orders.
Reply To Customers Emails.
Add and Delete Sales Orders.
Office Assistant / Receptionist
Elk River Eye Clinic
January 29, 2024 - March 2024
Check Phone Message.
Making Appointments.
Checking In Patients.
Pull Reports For The Day.
Required Checking For Insurance Eligibility.
Scanning.
Ordering Contacts.
Pricing.
References
Chad / Global Director Customer Service and Application Engineering Emerson /Tescom ( 612
Tammy Hobgood / Customer Service Manager
Lynea / Administration Superintendent of Maintenance Operations Minnesota Department of Transportation
Troy / Field Services Manager QBE NAU
Andrea / Manager, Quality & Medical Staff Services
Contact this candidate