Customer Service Front Desk

Sarah Castro

**** ******* ***** *** ****, Melbourne, FL 32940

Cell: 786-***-**** Email: ******.*******@*****.*** Seeking a challenging position that emphasizes increasing responsibility and personal growth within the company and the opportunity to utilize my experience and qualifications to excel at personal and professional development as well working from home opportunities.

EXPERIENCE

Early Learning Coalition 05/2024-Current

Program Support Specialist

• Answering all calls and directing them to it purpose departments for assistance in child care

• Send on Outlook emails, messages and help in the front desk as needed

• Greeting clients, walk-ins and arrangement appointments as needed Ambert Medical Clinic 08/2021-12/2022

Front Desk Customer Service

• Greet patients for their appointments, verify insurances with excellent customer service and agile mindset

• Collect copays, co-insurance, or out of pockets, prepare charts for physicians, checkout and give instructions for follow-ups with collections service on outstanding payments

K-Force Agency 04/2021-07/2021

Customer Service Representative

• Ensured that US Citizens received the most up to date in information on COVID-19 vaccinations with compassionate

• Successfully worked immediate supervision, remaining in adherence with my schedules as well as using my resources to resolve issues through both calls and systems concerns rapidly and effectively University of Miami 11/2018-11/2020

Medical Collector/Biller/Coding

• Perform collection actions including contacting the payer by telephone and resubmitting claims to third parties for reimbursement

• Evaluated, reimbursement documentations and determine appropriate billing/coding methods on accounts accurate for payers

• Coordinated appeals, rejections, delinquents and denials side to side with payers’ contracts and guidelines to uphold company guidelines

• Prepare appeal and reconsideration for private and managed care payers as well as process Worker’s Compensation/Risk Management claims process and review, establishes payment plans when appropriate Continental Cargo Solutions 10/2009-09/2018

Accounting Clerk

• Reported for Continental Cargo Solutions’ contracts and accounts with other companies to satisfy customer’s needs

• Prepared invoice for clients and make arrangement in paying in timely matter

• Balanced the bookkeeping ledgers for each company Miami Children’s Hospital 04/2005-09/2009

Certified Physician Coder

• Assigned appropriate CPT codes accurately of any assigned surgery, clinical, or hospital charges including EMR

• Communicated with physicians, Insurance and billing staff regarding billing and coding issues

• Reviewed patient records and applies accuracy coding and reimbursement guidelines University of Miami 07/1988-03/2005

Sr. Medical Billing/Collection Specialist

• Processing patient billing accounts maintained and evaluate patient financial status with accurate for reimbursements

• Audited medical records for chart review and insurances

• Amending updated and verified patient insurances, delinquent accounts, files processed data, answered multi-line telephone.

• Revising test edits errors for IDX and after the converted to EPIC software (2004), trained new employees

• Programming and confirming appointments for five physicians, maintained proper patient flow at front desk, prepared clinic charts and referral and authorizations

EDUCATION

Proficient in English and Spanish

Associate’s Degree, Medical Office Administrator, Florida Career College, Miami, FL, 8/2006 Associate’s Degree, Medical Billing & Coding, Florida Career College, Miami, FL, 6/2005 American Academy of Professional Coders, Treasurer, Space Coast Local Chapter, 3/2025-Present American Academy of Professional Coders, Member, 3/2005-Present

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