It Services Service

Robert E Bradbury

IT Leader

508-***-**** • ***********@*****.***

Fall River, MA 02724 • linkedin.com/in/robert-bradbury72

Strategic and visionary technology leader with a proven track record of transforming IT services, leading global digital initiatives, and optimizing enterprise operations across diverse industries. Adept at supporting, migrating, and upgrading a wide array of ERP systems, integrating legacy and modern platforms, and ensuring seamless application performance across business domains. Known for directing large-scale IT projects, aligning technology with organizational strategy, and driving efficiencies through cloud migration, application rationalization, and process automation. Skilled at architecting scalable IT frameworks, enhancing cross-regional application support, and enforcing security protocols to strengthen business resilience. Recognized for managing global teams, standardizing IT service delivery, and continuously improving systems to meet evolving enterprise needs.

Areas of Expertise

IT Strategy & Digital Transformation

Cybersecurity & Risk Management

Infrastructure & Network Management

Enterprise Architecture & System Integration

Global IT Service Management

Incident & Change Management

IT Budgeting & Cost Optimization

Automation & AI-Driven Solutions

Stakeholder Management

IT Governance & Compliance

Business Process Optimization

Cloud Computing & Migration

Professional Experience

Signify (Formerly Philips Lighting/Genlyte/Ligholier) Global Leader in Lighting Solutions – Hybrid / Remote 1999 to 2024

Global IT Services Manager – Industrial Manufacturing & Distribution (2020 to 2024)

Enhanced IT Operations by leading projects to deploy new service models and software solutions, identifying redundant and non-standard business processes to implement more secure and reliable cloud-based solutions. Enabled a consolidated IT organization by managing global organizational change and business mergers, redesigning IT services in collaboration with key stakeholders and senior IT leadership. Delivered seamless IT support by leading a team providing Level 2 and 3 support for global and local applications, ensuring operational continuity across multiple locations.

●Improved DevOps efficiency by serving as Scrum Master, guiding teams in delivering high-quality solutions.

●Expanded IT services and support by operating commercial and industrial IT functions for factories and distribution sites, scaling a global hybrid call center model to enhance team growth, stability, and 24/7 support.

●Strengthened industrial cybersecurity by developing a new Security SOP for infrastructure, documenting security protocols, and deploying strategic IIoT and OT security models across 20 factories with a two-year implementation roadmap.

Regional IT Manager, Commercial & Industrial IT – US, Canada & LATAM (2017 to 2020)

Strengthened global IT operations by developing and cross-training a culturally diverse, multi-disciplined team, enabling seamless collaboration at local and global support levels. Improved service delivery and cost efficiency across North American sites by implementing open communication initiatives, regular meetings, and structured collaboration, consistently exceeding service and cost targets.

●Enhanced IT support effectiveness by leading a team providing Level 1, 2, and 3 support for global and local applications, ensuring seamless operations across multiple locations.

●Increased productivity and reduced costs by leading the migration of 80% of the IT portfolio to the cloud in the US, aligning with goals to enhance customer satisfaction, service reliability, and security.

●Reduced complexity and support costs by over 40% while improving business engagement scores by implementing lean improvement practices, kaizen initiatives, and agile sprints, launching 20+ new services.

Regional Service Operations Manager (2009 to 2017)

Exceeded service and cost targets for all industrial and commercial sites in North America by leading the delivery of Level 2 and 3 support, leveraging KPIs and ITIL service model metrics to ensure operational excellence. Fostered a collaborative and supportive environment by ensuring smooth communication, training, and adopting new working methods while transitioning to global solutions and services.

●Led successful change management for technologies and service models across 50+ sites in the Americas, mitigating staffing challenges and retaining critical knowledge while transitioning to hybrid global/local support.

●Minimized change-related confusion and anxiety by managing business user communities, implementing daily and weekly checkpoints, and facilitating open issue meetings to ensure smooth transitions to new systems and business processes.

Manager, Applications Development & Delivery (1999 to 2009)

Surpassed service and cost benchmarks for application solutions across the Americas by leveraging KPIs, ITIL service metrics, and business-aligned SLAs to ensure peak system performance and user satisfaction. Drove end-to-end ownership of the Order-to-Cash business process by leading cross-functional teams and aligning IT solutions with operational goals and performance standards.

●Delivered a complex, two-year IT transformation on schedule and within budget by building a hybrid internal team structure and leading structured communication through daily and weekly checkpoints.

●Modernized a 30-year-old IT portfolio by designing and executing secure, scalable hybrid solutions, enabling seamless integration of 15+ divisions, 20 factories, and 25 commercial sites into a unified architecture.

●Enabled enterprise-wide process transformation by mapping current-state workflows to future-state models through deep engagement with stakeholders across HR, Finance, Sales, Engineering, and Manufacturing operations.

Additional Experience

Senior IT Services & Software Development Manager Stone & Webster Engineering Corporation $1B Engineering & Energy Solutions – Boston, MA

●Led successfully converting legacy data and business processes to Oracle Financials and Project software solutions, ensuring zero downtime and seamless transition.

●Directed the project plan and data/process mapping between legacy systems and Oracle, providing technical expertise and regular updates to senior business managers and IT leadership.

●Managed a dynamic team of legacy systems staff, contractors, and new support personnel, liaising to bridge the old and new systems, delivering the project on time, within budget, and with improved data transparency and process efficiency.

IT Manager, Applications & Services Molten Metal Technologies, Environmental Research & Development – Waltham, MA

●Directed a support team providing Level 2 and 3 support for local applications and services, both locally and remotely, ensuring seamless operations across multiple sites.

●Led the implementation and upgrade of the entire Oracle Applications Suite for ERP and Manufacturing, overseeing vendor evaluations, software negotiations, and project planning to ensure successful deployment.

●Developed and deployed a unique data and documentation-sharing tool for engineers and scientists, integrating disparate applications and data sources into a streamlined, user-friendly framework.

Education

Electrical Engineering & Physics Coursework UMass Dartmouth – Dartmouth, MA

Professional Development

●Lean Certification (2017)

●ITIL Foundation Certification (2013)

●Agile & Jira Training – Signify Certification Program

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