Results-driven Information Technology Leader

MILTON M. MASUD

***********@*****.*** 781-***-****

U.S. Citizen Top Secret Security Clearance

EXECUTIVE PROFILE

Dynamic and results-oriented leader with a proven track record of driving transformative change in large-scale IT service delivery environments. Recognized for visionary leadership, strategic acumen, and adeptness in building coalitions to achieve organizational objectives. With a solid foundation in business acumen and a passion for leading people, I excel in orchestrating complex initiatives that deliver tangible results and advance strategic goals. Leading Change:Pioneered the establishment of a CloudCenter of Excellence, spearheading efforts to accelerate cloud adoption and drive efficiency while ensuring compliance with federal policies. Demonstrated expertise in Infrastructure, Platform, and Software as a Service offerings with a deep understanding of cloud operations, cybersecurity and monitoring/observability. Leading People:Proven ability to drive organizationalchange by influencing and mentoring team members to understand and adopt cloud technologies and business solutions. Instrumental in driving optimization of technology and costs, enabling continual adaptation, scalability, and innovation. Results Driven:Proven track record of deliveringvalue-added results to the Federal Government in cloud environments, covering Infrastructure, Platform, and Software as a Service offerings, with a deep understanding of cloud operations, monitoring, and observability. Business Acumen:Highly skilled in leveraging human,technological, and financial resources to conceive, design, and develop integrated information technology systems. Proficient in executing mission and customer-focused IT solutions in complex and large organizations. Building Coalition:Experienced in building coalitionsacross federal agencies, collaborating and negotiating solutions to address complex challenges. Mission-oriented and a collaborative team player, delivering high-impact Information Technology initiatives at the national level. RECENT PROFESSIONAL EXPERIENCE

CHAIR, CLOUDCENTEROFEXCELLENCEGS-2210-15 10/2020 – Present U.S. National Archives and Records Administration (NARA) College Park, MD Supervisor: Kevin McCarthy Phone: 301-***-**** May Contact 40 hours/wk Employing DevSecOps principles, Agile and systems engineering best practices,ensured reliability and scalability in NARA's cloud environment, adopting Infrastructure as Code (IaC) methodologies using Terraform and AWS CDK as well asAWS CodePipeline and Azure DevOps for continuous integration/continuous deployment (CI/CD).Leveraged GitHub and AWS CodeCommit in full stack development projects across NARA. For PII detection, we have piloted Google Cloud Data Loss Prevention (DLP) tools.

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Led a diverse team of 32 NARA supervisors and employees in improving user experience for cloud products and services optimization and innovation and crafted strategic vision, roadmaps, and cloud policies to ensure enterprise-level compliance with Cloud storage, data retention, cybersecurity, and Commercial-off-the-Shelf (COTS) replatforming aligning with Office of Management and Budget (OMB) and Executive Order guidance.

Conducted thorough reviews and research on system architecture and potential investments, including Kiteworks and Salesforce-based NextGen system overview, to inform future development and strategic decisions.

Revolutionized NARA's Enterprise cloud services by transitioning to a cloud-agnostic, Multi-cloud strategy executing multi-year project plans per OMB Federal Cloud Computing Strategy, Security Authorization of Information Systems in Cloud Computing Environments, GSA Whitepaper Best Practices for Effective Cloud Computing Services Procurement within the Federal Government, and NIST SP 500-291 Cloud Computing Standards Roadmap. This approach fostered continuous improvement of NARA’s cloud space modernizing with emerging technologies such as AI, ML and Zero Trust Architecture and healthy vendor competition, eliminating the risk of vendor lock-ins and driving down costs by $250K. The resulting redundancy and innovation aligned seamlessly with NARA's strategic objectives outlined in the Office of Management and Budget (OMB)'s Federal Cloud Computing Strategy Directives and Executive Order 13800, bolstering the cybersecurity of Federal Networks and Critical Infrastructure.

Proposed, influenced and persuaded Senior Executives and established the strategic visionof Multi-Cloud Center of Excellence (CCOE) with authorities from OMB Federal Cloud Computing Strategy, Update to Data Center Optimization Initiative (DCOI), NARA Strategic Information Resources Management Plan, NARA Capital Planning and Investment Control (CPIC) Process, NARA 805 Systems Development Life Cycle (SDLC) Methodology, Clinger-Cohen Act, and NARA Strategic Plan to evolve NARA's Cloud presence. The CCOEfunctions as a customer-focused, strategic partner to solve complex IT issues, offer Software-as-a-Service in hybrid and on-premise cloud environment, balancing cloud performance and costs in delivering a high-profile IT portfolio consisting of 58 cloud programs to achieve economies of scaleand NARA's strategic goals to Make Access Happen and Maximize NARA's value to national and international customers. Led the resolution of audit findings by implementing corrective action plans and collaborating with cross-functional stakeholders, driving process improvements that enhanced operational efficiency and accountability. Achieved 100% compliance with FISMA and NIST 800-53 standards, as recognized and accepted by NARA’s Office of the Inspector General (OIG) Audit division. Leveraging automation, orchestration, and containerization technologieslike APIs and Elastic Kubernetes Service (EKS), ensured seamless integration and compliance while maintaining robust security measures. By fostering a culture of innovation and compliance, adhered to FISMA, implementingadvanced security controlssuch as AWSGuardDuty, CloudWatch, CloudTrail, Web Application Firewall (WAF), Virtual Private Cloud (VPC) and Identity and Access Management

(IAM) to fortify NARA's cybersecurity posture.

Led as a business strategist and technical authority driving NARA's cloud modernizationand alignment efforts. Implemented Zero Trust Architecture, Artificial Intelligence, and Machine Learning to enhance service quality, accessibility, and transparency in compliance with Executive Order 13800, resulting in a 20% cost savings. Leveraged data science and visualization tools and Milton M. Masud Page2of 7

programming skills such as Java, Python, SQL, Tableau, statistics, machine learning, artificial intelligence such as Amazon Q, GCP DLP, and Amazon Quicksight to promote innovation and automation.

Developed technical specifications and requirements for contract support covering a range of managed services, personnel, hardware/software, and support agreements necessary for operations and large-scale projects such as AWS, GCP and Azure Cloud Services enterprise-wide. Collaborated with the Contracting, Acquisition and Procurement team, managed intricate IT and cloud procurements,including multi-cloud resellerand IT professional services, in alignment with FITARA regulations. Offered technical expertise, guidance, and recommendations, resulting in substantial cost savings of over $250K in FY23 and exceeding $1.2 MM in FY24. This achievement directly supported NARA's strategic objective of contracting intelligently and efficiently. Collaborated with Senior Executives to assess and align IT strategies, technologies, and services with evolving customer expectations.Assessed, aligned,and implemented IT strategies, leveraging innovative and emerging technologies such as AWS Intelligent Tiering, Graviton Elastic Compute Cloud (AWS EC2), and AWS GP3 Elastic Block Store (EBS) volumes to enhance efficiency, reduce costs by $1.2M, scalability, and reduce carbon footprint. Architected Cloud governance utilizing AWS Control Tower with 4 Organizational Units (OUs) and applied 34guardrailsto 53 AWS accounts per ZeroTrust Architecture in compliance with FedRAMP Moderate and High. Implemented machine learning (ML) and artificial intelligence (AI) using AWS Config, AWS Glue, SageMaker, Amazon Q and Quicksight to enhance data analytics visualization, drive innovation, and improve operational efficiency. Integrating these innovative and emerging technologies achieved streamlining of provisioning and management of AWS accounts, ensuring consistency and scalability.

As the technical expert overseeing Cloud systems, applications development, deployment, integration, adoption, migration, and governance, crafted policies for external stakeholders and senior executives.Orchestrated the migration of workloadsand applications across various cloud providers, ensuring seamless integration and compliance with Federal Information Security Management Act

(FISMA) requirements. Automated deployment, monitoring, and scaling of cloud resources using AWS Lambda, AWS Step Functions, and AWS CloudFormation, enabling rapid delivery of services and products.Addressed the challenge of managing100s of millions of electronic records, ensuring alignment with NARA's strategic goal of delivering efficient systems and shared services. Offered technical guidance to an Integrated Project Team and directed senior staff in analyzing NARA's infrastructure inventory. Identified gaps and recommended upgrades to ensure NARA's network infrastructure readiness for IPV6 implementation, aligning with the mission of executing OMB Memorandum M-21-07, Completing the Transition to IPV6.

DEPUTYPROGRAMMANAGERGS-2210-14 11/2011 – 10/2020

United States Department of Veterans Affairs Washington DC Reference: Sean Kelley (SES) Phone: 301-***-**** May Contact 40 hours/wk Milton M. Masud Page3of 7

As a Contracting Officer’s Representative (COR II), directed a diverse team of 45 contractors to create and deploy a $14 million nationwide IT Programs and Projects including a Data Analytics Business Intelligence system in collaboration with the Veterans Health Administration (VHA). Ensured compliance with Federal Information Security Management Act (FISMA), Certified Information System Security Professional (CISSP) principles, National Institute of Standards and Technology (NIST 800-53 Risk Management Framework), Health Insurance Portability and Accountability Act (HIPAA), and Section 508 Program accessibility standards. As the Deputy Program Manager, using project management principles and practices such as PMBOK and FAC P/PM, and DevOps and Agile, developed, managed and oversaw project deliverables, business requirements, stakeholder engagement, resource planning, and risk management resulting in the delivery of customer facing services and products within a geographically disbursed, multi-channel operation. Providing technical and professional review and consultation in planning, program designs, developments, acquisitions and procedures as well as drafting and reissuance of VA IT security directive resulting in protection of data and privacy of 2 million veterans in an environment of 750,000 employees, 6 million applications, and a budget of $4 Billion Supervised, directed and collaborated with 43 contractors, IT Security specialists in administering, monitoring, analyzing and security configuration of Enterprise Systems Application audit trails, Network and Host Intrusion Detection Services (NIDS and HIDS), Enterprise System Event logging such as SYSLOG and SNMP, SIEM, Microsoft Windows Event logging for vulnerability assessment and vulnerability remediation Established IT policies, procedures and processes to effectively coordinate the large portfolioof activities and services within Office of Information Technology, such as budget formulation and execution, software development and project management according to Information Technology Management Reform Act (ITMRA) and FITARA (Federal Information Technology Acquisition Reform Act).

Formulated, reviewed and executed budget level according to set amounts and approved policy level reviews; Prepared Independent Government Cost Estimate (IGCE) for future IT projects and justified requested funding for budget and managed the funded budget effectively. Analyzed, designed, developed, evaluated and recommended system security architectures by using Symantec Endpoint Encryption for confidentiality; certificates and digital signatures for integrity; for availability, ensured that VA’s corporate data warehouse used backups, fault tolerance, clustering and patching principles

Developed and implemented the VA’s Information Technology culture that is customercentered; Communicated, assessed, and improved customer service standards, practices, and policies throughout the VA achieving 99% first-call resolution. Deployed call center technologies such as Voice Over IP (VoIP), call queuing, callrecording, data analytics measuring KPIs and chatbots in the implementation of ServiceNow (Computer Associates Help Desk) management system across the VA to improve customer experience resulting in VA’s goal of delivering timely, accessible, and high quality customer service. Milton M. Masud Page4of 7

Crafted, cultivated, and executed the Enterprise Portfolio vision and conceptfor the Account Management Office (AMO) with a $400 million budget. Integrated crucial organizational and program objectives, priorities, IT policies, services, and values, fostering collaboration across the agency's diverse divisions. This initiative directly advanced VA's strategic goal of providing timely, accessible, and high-quality benefits, care, and services tailored to meet the distinct needs of Veterans and all eligible beneficiaries. This Portfolio alo expanded shared services, leveraged cloud infrastructure, and embraced Commercial Off-The-Shelf (COTS) solutions, driving down IT and operational expenditure.

Modernized IT systems within VA's Trusted Internet Connection (TIC), facilitating data mining efforts exceeding 200+ gigabytes. Managed a $24 million budget to serve a user base of 750,000, collaborating with the Department of Labor, Department of Interior, General Services Administration, and private sector entities. This initiative directly advanced VA's strategic objective of enhancing the value of IT for business by bolstering IT and data availability, reliability, security, and compliance. Prioritized Information Security budget and investments,focusing on IT governance, risk management, security operations, and cyber incident response leveragingProgram, Plan, Budget, and Execution (PPBE) methodology. Resulted in $350 MMallocated in the budget operating plan, meeting VA’s objective of reducing risk to continuity of operations by enhancing awareness and defenses against cyber threats.

Revolutionized and modernized the integration ofVA'snetwork with the Department of Defense to facilitate secure transfer, reading, and protection of patient and Veterans' data. Implemented stringent measures in line with NIST 800-53 and HIPAA standards across 126 VA Hospitals, operating within a budget of $250 million. This initiative significantly advanced VA's objective of enhancing the value of IT for business by bolstering IT and data reliability, security, and compliance. Engaged in collaborative negotiations with 31 Senior Executive Service (SES) leadersand key stakeholders to establish pioneering Enterprise Joint Business Plans (JBP) between the Office of Information Technology and Business Partners. This milestone achievement aligns directly with VA's strategic objective of fostering trust with stakeholders through demonstrated stewardship, transparency, and accountability.

Identified and cultivated relationships with critical business partners within the VHA, leading to stakeholder consensus on an overarching concept to address IT/non-IT funding challenges. These strategic collaborations facilitated amendments to VA Directive 6008 and Congressional budget authorization, enabling budgets to procure IT services and products using non-IT funds—a key strategy within the VA's framework.

SENIORSYSTEMSMANAGER/SYSTEMSENGINEER 8/2008 – 11/2011 Mentor Graphics Corporation Waltham, MA

Supervisor: Mathias Feyock Phone: 800-***-**** May Contact 40 hours/wk Oversaw Enterprise IT Infrastructure OperationsandSystem Support for 5,000 users with a $3 million budget. Relocated and transformed Data Centers, deploying high availability clusters of Unix, Linux, SunOS, and Windows servers, including Dell 2950, HP DL360, and Sun Solaris systems. Upgraded hardware with Nehalem HP and Supermicro Blade servers for enhanced performance. Provided hands-on support for VMWare ESX, Citrix XenDesktop, and VMWare vSphere. Managed a Milton M. Masud Page5of 7

variety of operating systems and mentored staff in support techniques. Utilized Solarwinds and Hewlett Packard Service Management tools for Enterprise network and storage management, providing 24/7 support globally. Deployed NetApp FAS 3040 and 3050 storage solutions with various protocols for data replication and backup. Integrated IBM Ultrium tape libraries with Symantec NetBackup and Cisco AnyConnect VPN for secure access. Resolved IT issues and monitored end-to-end servicelevels using Splunk. Implemented Symantec Antivirus, Symantec Endpoint Protection, and NetIQ DRA. Architected and implemented Nagios and Hobbit monitoring systems for comprehensive infrastructure monitoring. Implemented VMWare and Hyper-V technologies to reduce hardware footprints and costs. Deployed thin client solutions and optimized virtualized workstations. Implemented HP Service Management Global Help Desk System for Tier 2 and Tier 3 technical support, addressing Service Level Management, Incident Management, Change Management, and Infrastructure Management. Developed procedures for disaster recovery with vendors like NetApp and Symantec. Implemented high availability and fault tolerance measures for Continuity of Operations.

DIRECTOROFINFORMATIONTECHNOLOGY 4/2000 – 7/2008

Boston University Boston, MA

Supervisor: Charles Alongi Phone: 617-***-**** May Contact 40 hours/wk Established the mission and vision of the IT Department,focusing on providing high-quality IT services to a user community of 25,000. Managed a team of IT professionals responsible for overseeing IT Operations in a customer-facing environment. Oversaw the implementation of server and storage resources, network operations, telecommunications, and application support services. Led efforts in infrastructure services delivery, including IT Security, desktop support, server operations, Citrix, LAN/WAN management, data management, and license management of software, databases, and operating systems, covering Windows, Mac OS, Linux, and Unix platforms. Prepared justification for changes to existing data centerswithin operating budget, staffing, and acquisition of new hardware, software, and network devices for modernizing data centers; Reduced cost by 30% by re-architecting and overseeing migration efforts of new servers and technologies from IRIX 6.5 to Fedora Core Linux utilizing Full Life Cycle Project Management methodologies

(PMP) resulting in a highly available and reliable network. Deployed Wireless Services for multiple sites and upgraded Server infrastructure from Windows Server 2000 to Windows 2003 in a clustered environment and deployed group policies using Active Directory. Installed and managed MS Windows Servers 2000/2003 and Workstations, MS Exchange Servers, Linux, UNIX and vendors that include SGI, Sun, HP, Dell, EMC NAS, Sony, IBM, and Apple Macs.

SENIORSYSTEMSENGINEER 03/1998 – 04/2000

Thomson Reuters Boston, MA

Supervisor: Mary Lou Burns Phone: 617-***-**** May Contact 40 hour/wk

SENIORSYSTEMSENGINEER 12/1996 – 03/1998

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Raytheon Corporation Boston, MA

Supervisor: Frank Nicolio Phone: 781-***-**** May Contact 40 hours/wk EDUCATION

Post Graduate Certificate Harvard University Artificial Intelligence MBA UMass Lowell, MA IT (3 semesters)

M.S. Boston University Boston, MA Computer Information Systems B.S Boston University Boston, MA Computer Systems Engineering PROFESSIONAL DEVELOPMENT

New England Leadership Development Program (NELDP), OPM, Bedford, MA Fellow, Excellence in Government Fellows Program, Partnership for Public Service, Washington DC PROMOTIONS AND AWARDS

Performance award from NARA 2021, 2022, 2023

Performance award from the Department of Veterans Affairs 2013, 2016 – 2020 Fellowship in Excellence in Government Award 2016

Received “Spotlight Award” and a substantial bonus at Mentor Graphics 2009 Promoted from IT Manager to IT Director at Boston University 2003 PROFESSIONAL ACTIVITIES

U.S. Department of Veterans Affairs Washington DC (2018 – 2020) Risk Management Framework (NIST 800-53) Technical Advisory Group Voting Member Benjamin Banneker Charter Public School Cambridge, MA (2017 – 2018) Board of Trustees

U.S. Department of Veterans Affairs Washington DC (2012 – 2014) National Service Desk Advisory Council Member

Information Technology Strategy Sub-Committee Member Milton M. Masud Page7of 7

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