Customer Service Services Representative

Antoinette Dunn

323-***-**** • Charlotte, NC • ***********.****@*****.***

CAREER ASPIRATIONS

To obtain a customer service position where I can leverage my strong communication skills, problem-solving abilities, and commitment to delivering exceptional service to support clients and contribute to the overall success of the organization.

RELEVANT WORK EXPERIENCE

Aldersgate United Methodist Retirement Community September 2024 – Present

Culinary Services

•Delivered high-quality, tableside food and beverage service in an upscale dining environment for residents/families/guests

•Maintained a welcoming and respectful atmosphere, ensuring resident satisfaction and a positive dining experience

•Collaborated with kitchen and service teams to ensure timely and accurate meal delivery

•Demonstrated strong attention to detail in order accuracy, dietary needs, and cleanliness standards

•Developed strong interpersonal and communication skills through daily interaction with diverse resident populations

•Maintained knowledge of menu items and special dietary requirements to provide informed recommendations

•Supported a culture of compassion and hospitality in a retirement community setting

Navy Federal Credit Union June 2024 – December 2024

Account Services Representative

•Provided high-quality service in a fast-paced, high-volume environment across multiple communication channels

•Resolved complex inquiries with empathy and professionalism while adhering to strict compliance and security protocols

•Navigated multiple systems and applications simultaneously to access, input, and verify customer information

•Demonstrated strong problem-solving skills by efficiently identifying issues and delivering appropriate solutions

•Maintained up-to-date knowledge of financial products, digital services, and operational procedures

•Collaborated with team members and leadership to escalate non-routine issues and ensure timely resolution

•Communicated clearly and effectively to build trust and long-term relationships with members

Panera Bread – Chicago, IL, Jacksonville, FL March 2023 – July 2024

Team Lead

•Serve as role-models and lead the team.

•Ensure that associates are providing great customer service.

•Participate in the training of associates.

•Follow cash handling procedures.

•Maintain a safe, secure, and healthy environment by

•Follow all safety and sanitation standards and procedures.

TCSC – Chicago, IL February 2022 – March 2023

Gate Guard – Cargo Security

•Secure premises and personnel by patrolling property

•Prevent losses and damages by reporting irregularities

•Inform violators of policy and procedures

•Daily record keeping of granted and denied entries

•Report all suspicious items and activity to management to determine the best course of action

•Maintain working knowledge of all emergency policies, procedures, and regulations.

Bria of Westmont – Westmont, IL June 2018 – January 2022

Dietary Aide

•Perform meal preparation and evaluate dietary needs for residents

•Analyze nutritional goals and dietary restrictions including food allergies

•Communicate with residents building long-term relationships

•Ensure compliance with food safety protocols and food handling techniques

•Perform cleaning and sanitation activities meeting state and federal inspection standards

Andy Frain Services – Carol Stream, IL September 2021 – June 2022

Security Officer

•Monitor school entrance by greeting all visitors distributing ID badges

•Issue tardy passes for students arriving late

•Screen all adults via Raptor Visitor Management System to ensure approved clearance from various criminal databases

•Direct visitors to their appropriate areas while maintaining the safety of all students, faculty, and staff

Studio Royal Assisted Living – Culver City, CA September 2016 – May 2018

Server

•Take food orders, summarize, and write tickets accurately and in a timely manner

•Ensure a smooth and enjoyable experience for all residents

•Maintain a clean dining and service area for all

•Assist with washing dishes at the end of foodservice

•Reset tables for next meal service

•Adheres to all policies and procedures of Cadence Senior Living Association

EDUCATION

Proviso West High School – Hillside, IL

HS – Diploma

CERTIFICATIONS/CLEARANCES

ServSafe Certified

FAA US Customs Security Clearance

SUMMARY OF QUALIFICATIONS

•Extensive Customer Service Experience

•Proficient in Microsoft Office Programs

•Time Management

• Phone Etiquette

•Call Center Environment

•Team Oriented

•Strong attention to details

•Effective Communication

• Ability to learn new applications quickly

•Regulatory Compliance

• Problem-Solving

•Financial Services Industry

•Training/Coaching

• Multitasking

•Leadership

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