Patient Access Revenue Cycle

Torry Ericson

620-***-**** *********@*****.***

Professional Summary

Seasoned healthcare revenue cycle leader with a strong focus on continuous improvement to drive hospital profitability. Experienced in managing all aspects of Patient Access, including scheduling, registration, patient payments, charity application processes, and patient financial counseling. Proven change agent for technology, processes, and regulatory compliance. Skilled in building positive partnerships to support operational excellence, especially in denials management, quality auditing, training, policy creation, and implementation. Adept at inspiring and uniting teams through effective leadership, resulting in sustained engagement and performance improvement. Strong relationship builder with the ability to collaborate with C-Suite and cross-functional teams.

Professional Experience

Hutchinson Regional Medical Center – Hutchinson, KS

Revenue Cycle Manager October 2018 – Present

Advanced through progressive leadership roles, from Financial Counselor to Patient Access Manager, with a consistent record of high performance and recognition.

Achieved and maintained Prior Authorization denials at less than 1% by optimizing workflows and proactively addressing payer challenges.

Collaborated with providers and clinics to ensure accurate documentation and compliance, resulting in full reimbursement capture.

Led initiatives to improve patient collections and documentation practices by partnering with physicians and clinics, driving increased revenue.

Spearheaded the implementation of a financial clearance protocol, analyzing financial documents to reduce payer denials and optimize revenue.

Championed improvements in operational efficiency by identifying areas for process optimization and fostering collaborative relationships across internal and external teams.

Developed and launched a comprehensive financial clearance process for all hospital departments, ensuring consistency and compliance across the organization.

Managed the Admissions and Registration teams across all entry points, fostering positive relationships with operational leaders to improve efficiency.

Worked closely with Client Services to address patient access issues while maintaining operational efficiency.

Led successful implementation of Phreesia electronic registration, significantly improving patient experience and streamlining administrative processes.

Drove centralization of scheduling for departments including Radiology, Cath Lab, and Therapy, optimizing resource utilization and reducing scheduling errors.

Led multiple Kaizen projects:

oHealth Equip Kaizen: Improved documentation accuracy and moved to electronic orders, reducing administrative errors.

oPrimary Care Kaizen: Streamlined processes to ensure patients were offered all available financial support.

oEmergency Department Kaizen: Reduced "Leave Without Being Seen" (LWBS) rates by 96%, from 180 patients/month to 8, by improving patient flow and discharge processes.

Collaborated with hospitalists to expedite patient discharges, improving throughput and reducing ED congestion.

Established the Value Analysis Committee, creating a standardized process for new procedures and medical equipment.

Partnered with coding teams to optimize provider documentation and secure appropriate reimbursement.

Developed “Hutch Cares”, an internal discount pricing program that replaced MDsave, resulting in immediate cash increases and record-setting patient collections.

Hallmark – Various Locations

General Manager 2008 – 2018

Transformed a failing store into one of the top-performing locations in the region, surpassing KPIs by 105%.

Recognized nationally by the Vice President of Hallmark for exceptional leadership and performance.

Established strong connections with local business owners to move inventory at a low cost, improving profitability.

Consistently achieved customer survey scores of 98%+, demonstrating exceptional service quality and customer satisfaction.

Education & Certifications

High School Diploma Pretty Prairie High School May 2000

General Studies

Certified by KDHE for Presumptive Eligibility Medicaid Approval

State Disability Training

Veteran Golf Tournament (award/participation details)

Note: The resume has been improved for clarity, organization, and readability, ensuring it highlights key achievements and responsibilities while maintaining a professional tone.

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