Social Media Call Center

Ali Hassan

*********@*****.*** +92-302-******* Chak No 112/10R Jahanian 58200, Lahore, Pakistan

EDUCATION

Bachelors in Computer Sciences

Lahore Leads University

**/**** - *******, ******, *******n

Intermediate

Government Degree College Jahanian

08/2018 - 09/2020, Lahore, Pakistan

WORK EXPERIENCE

Off-page SEO

NOMAD’S TECH

08/2024 - 28/1/2025, Lahore, Pakistan Responsibilities Seo Enthusiast with solid experience in off-page SEO, including link-building strategies and online engagement, to boost website visibility and search rankings. Knowledgeable in backlink analysis and monitoring using tools like Ahrefs and SEMrush.

Proficient in link-building techniques like guest posting, directory submissions, and social bookmarking.

Proficient in using Google Search Console for tracking off-page SEO Assisted in link-building campaigns that increased domain authority by X% Participated in creating off-page strategies to improve search engine rankings. Experience in content promotion for off-page SEO.

Call Centre Representative

Mind Bridge

07/2022 - 01/2023, Lahore, Pakistan Achievement/Tasks Actively attend and timely managed large number of inbound and and outbound calls. Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

Compiled status, kept records of all conversations in our call center database along with performance reports for team leaders.

Developed expertise in Customer Relationship Management to enhance sales, delivers actionable insights, integrates with social media and facilitates team communication.

Identified customers’s needs, clarified information, answered queries, inquired arising issues and provided solutions.

LANGUAGES

English Urdu

Full Professional Proficiency Native or Bilingual Proficiency Punjabi

PROJECT

Optimizing conversion rates in e-

commerce through user

interface (UI).

(02/2024 - 05/2024)

Design involves strategically crafting

the visual and interactive elements of a

website to guide users towards making

a purchase. This includes intuitive

navigation, clear product presentation,

prominent call-to-action buttons, and

streamlined checkout processes. By

understanding user behavior and

preferences, UI designers can create a

seamless and enjoyable shopping

experience, ultimately increasing the

likelihood of conversions and driving

revenue for the e-commerce business.

INTERESTS

Web Architecture

Artificial Intelligence

Programming Languages

Innovation and Growth

Cybersecurity

Book Reading Travelling

SKILLS

Guest Posting

Responsive Web Designing

Search Engine Optimization

Time Management

Communication Skills

Web Development

Backlinking Multi tasking

Off-page SEO

Native or Bilingual Proficiency

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