Desktop Support Technician

AVRAHAM RACKOVSKY

917-***-**** • **********@*****.***

Desktop Support Technician

MCSE, CNA, A+, Lenovo, HP and Dell Certified

SUMMARY OF QUALIFICATIONS

Certified by Lenovo, HP and Dell in Computers, Laptops, and Printers

Extensive experience installing, troubleshooting, and repairing Dell, HP, and Lenovo computers; HP, Dell and Lexmark printers; NCR registers, Motorola and Cisco RF equipment. ROLM phones

Provide support for Windows 7 and 10, McAfee and Symantec Antivirus and Firewall, Safeboot, Cisco VPN, Microsoft Office, Lotus Notes and Microsoft Outlook.

Set up WiFi networks, patch network and phone jacks, run network and phone cables. Utilizing tools to troubleshoot network and phone activity like ping, ipconfig, toner, punch down tools and line tester.

EXPERIENCE

NSC Global Ltd Brooklyn, NY Desktop Support Analyst for National Grid 10-2019 to Present

Facilitate, support, configure and deploy of National Grid main offices and satellite locations for their laptops and PC’s with Windows 7 and Windows 10 by imaging, staging, configuring, supporting and migrating of National Grid PC’s & laptops with Windows 7 and Windows 10.

Installing, troubleshooting & supporting of National Grid used software like CRIS, AIMS, CSS, OpenText, PDF Converter, MS Office 365, Acrobat DC Pro, AutoCAD, Advantex Dispatch and Mobile, SAP GUI, Cisco AnyConnect, Network Connect, MITS, STORMS, Citrix, CWQ, Hyper Snap, Oracle, Check Point, FireEye, McAfee. Supporting Outlook 365, ZScaler, McAfee.

Working with Active Directory to move laptops and PC’s to correct OU’s, delete them, supporting BitLocker, supporting users accounts in Active Directory.

Working with Service Now ticketing system.

Supporting WFH and remote users via Skype and Teams during the Covid19 pandemic.

Advantage Resourcing Group New York, NY

Contract for MTA/HP printer project 11-2018 to 9-2019

Installing new HP printers and MFP in MTA locations for the HP MPS project. Upgrading the firmware of the new printers and MFP’s, assign them IP address, configure their fax and working with the MTA IT group to create and update the print queue of the new devices. Working with MTA asset management team of removing old devices from the MTA asset management system.

Centrada Solutions New York, NY

Field Technician for Highgate Hospitality Management Company 8-2017 to 7-2018

Facilitate, troubleshoot, install and configure IT equipment of hotels that are managed by Highgate like Crown Plaza Times Square, Stewart, James Soho, Wagner, Lexington, Mela, Row, Royalton, Hilton, Park Lane, Quin.

Re-image, support and install of PC’s, laptops and Micros POS. Windows 10 migrations.

Troubleshoot, configure and install key encoders, printers, MFP, switches, access points.

Working with various IT vendors that provide hotels Wi-Fi, phone systems, fingerprint readers.

Support hotels PMS like Opera, IQWare. Working with the PMS, IFC, OXI and key servers.

Working with AD, Bomgar, ITGlue, Windows 7 and 10. Supporting Outlook.

Troubleshoot network and phone lines. Working with toner and punch down tools.

Radiant Systems Inc. New York, NY

Field Technician for Hewlett Packard Inc. 2-2017 to 6-2017

Working in the Managed Print Services that HP has with the MTA by install, troubleshoot and repair of HP LaserJet, Color Laser jet and Page Wide printers. Maintain asset management of those printers. Guide the user on usage of the printer. Support HP scanners.

Provide customer service, troubleshoot and repair for HP printers for HP Pay Per Service accounts and for HP Managed Print Services accounts in NYC like JPMorgan, Morgan Stanley, Deloitte & Touche, First Republic, Estee Lauder, T-Mobile, Morgan Lewis, Skaggen Arps, Morison & Forster, David & Gilbert LLP, Winston & Strawn LLP and other type of businesses that are using HP printers.

Flexible Systems Inc Brooklyn, NY

Field Technician for Methodist Hospital 9-2016 to 1-2017

Re-imaging new and used PC's, laptops and WYSE terminals and installing them.

Working with Windows XP, 7 and Windows 10. Installing Novell client and ZenWorks. Working with Office 2007 and Office 2016. Migrating user's accounts and data. Migration to Windows 10.

Setting up Microsoft Surface tablets and Lenovo laptops by creating users accounts, Installing Office and encrypting them. Installing and configuring HP printers. Scrapping old IT equipment.

Supporting senior executive managements of the hospital.

Macy's systems and Technology New York, NY

Field Technician for Macy's stores 7-2009 to 7-2016

Provide hardware and software support and installation for NCR registers

Install, configure and repair over 120 Lenovo and Dell workstations, laptops and thin clients

Install and maintain RF equipment of access points, price checkers, phones and kiosks

Install and support for HP and Lexmark laser printers. Active Directory, DNS and DHCP.

Support, configure and troubleshoot Lotus Notes and Adobe Pro.

Install and support of scanners.

Working on life cycle projects and migrating hardware and software to an up to date hardware and software and supporting the users during the migration. Migration to Windows 10.

Troubleshoot and maintain network lines of registers, workstations, laptops and printers

Maintain inventory of all equipment of Macy's Systems and Technology in supported stores

Processed all broken parts by creating logistics and organized retention of shipping and support records. Working with ticketing system First Choice Ticket. Configuring Outlook mail system

Supporting senior executive management of stores and districts offices.

gement Company

EDUCATION

John Bryce Training Center, Jerusalem, Israel

Trained in Computer Network Management, Linux Basic Administration, CheckPoint Firewall Administration, Support and Maintenance for Windows XP and 2000, Hardware

Gilad College of Electronic Sciences, Jerusalem, Israel

BS Degree in Computer Sciences; MCSE Windows 2000, CompTIA A+

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