Front Desk Medical Receptionist
Resume:
Danielle Strause
Myrtle Creek, OR *****
**********@*****.***
Willing to relocate
Work Experience
Currently a Medical assistant at Roseburg dermatology.
Medical Receptionist/Front Desk
CENTENNIAL MEDICAL GROUP / Common Spirit-Roseburg, OR October 2024 to April 2025
• Greet and check in patients, ensuring a positive and welcoming experience upon arrival for a four provider office
• Schedule appointments for patients, efficiently managing the appointment
• I verify patient insurance information and collected co-pays
• I answer phone calls and address inquiries or directed them to the appropriate staff member
• I maintain patient records by accurately updating personal information, medical history, and treatment plans
• Prior authorizations
• EHR
Medical Receptionist/Front Desk
Family Tree Medical Clinic-Roseburg, OR
August 2019 to February 2024
• Checked patients in as well as checked patients out
• Roomed patients on busy days which included taking and documenting accurate vitals
• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
• Verified patient insurance information and collected co-pays and payments for services rendered
• Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
• Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
• Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
• Implemented efficient appointment reminder system resulting in a XX% reduction in no-shows
• Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
• Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
• Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
• Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
• Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
ER Scribe
CHI Mercy Medical Hospital-Roseburg, OR
July 2019 to September 2019
• Accurately transcribed medical records, including patient histories, physical examinations, diagnostic tests, and treatment plans
• Maintained a high level of attention to detail while documenting patient encounters in the EHR
• Managed medical records for multiple physicians, organizing files and ensuring confidentiality of sensitive information
• Communicated effectively with patients to gather necessary information for accurate documentation purposes
• Utilized knowledge of medical terminology to accurately interpret and document physician dictations
• Responded promptly to requests from physicians or other staff members regarding specific patient information or clarification on documented notes
• Ensured accuracy and completeness of medical records
• Maintained a professional demeanor while working in high-pressure situations, such as emergency department or urgent care settings
In Home Caregiver
All around the clock caregiving services-Manhattan Beach, CA July 2013 to July 2019
As an in home caregiver, I started with one client and ended up caring for six per week. Eventually I opened my own caregiving business and had a few employees to help provide the necessary care. Each client required different needs so in the years I was able to gain a lot of hands-on experience. Some examples are peri care, feeding tubes, bathing, wound care, medication management and administration, charting, vital signs, ostomy bags, physical activity, transfers, hoyer lifts and gait belts. Education
Vocational school in Certified Nurse Assistant
SCROC - Torrance, CA
September 2012 to June 2013
Vocational school in Home Health Aide
SCROC - Torrance, CA
September 2012 to June 2013
Skills
• Home Care
• Patient Care
• Multi-line Phone Systems
• Vital Signs
• Medical Records
• Phone Etiquette
• Hoyer Lift
• Insurance Verification
• Medical terminology
• Caregiving
• Typing
• Epic
• HIPAA
• Patient transfers
• Laboratory Experience
• EMR Systems
• Meal Preparation
• Tube Feeding
• ICD-10
• Medical Receptionist
Certifications and Licenses
Certified Home Health Aide
October 2013 to Present
Certification is out of state.
CNA
October 2013 to Present
Certification is out of state.
CPR Certification
First Aid Certification
Up to date 2024, state of Oregon
HIPAA compliance
2024 to 2025
Up to date 2024, state of Oregon
Contact this candidate