Director, Membership and Meetings

GENINE M. DEERE

240-***-**** *******@*****.*** Prince Frederick, MD 20678 Page 1 of 2

DIRECTOR, MEMBERSHIPS & MEETINGS

Energetic Efficient Dependable Organized Individual & Team Contributor Diligent Problem Solver

Experienced Membership Director with over 15 years of demonstrated success in providing exceptional customer service and support to members and executive leadership in the nonprofit sector. Quick learner with an entrepreneurial work ethic and a passion for meeting and exceeding the needs of the members and organization. Attentive to details with a proven ability to manage multiple priorities, projects, and meetings concurrently.

Creative solutions provider leveraging analytical, strong critical thinking, and quantitative skills. Excellent interpersonal collaboration, verbal, written, listening, and presentation skills; effectively communicate with all levels of internal/external clients and vendors. Strong technical skills and thrive in fast-paced and dynamic environments.

Knowledge, Skills, & Abilities include:

Membership AI & Machine Learning Integration Client Relationship Management Negotiations & RFPs Meeting Site Selection Correspondence & Presentations Cost-Cutting & Budget Management Hotel & Vendor Services Management Transcribing & Reporting Marketing Meeting & Project Management Calendar & Travel Management Salesforce WordPress Microsoft Office Adobe

PROFESSIONAL EXPERIENCE

CFA SOCIETY WASHINGTON, DC – Washington, DC 08/2023 – 12/31/2024

Membership and Marketing Manager: Managed member database ensuring accuracy and data integrity. Collaborated with events planner to develop and execute marketing strategies across social media, email, and website platforms. Created captivating marketing materials for dinners, events, and conferences, resulting in increased attendance and engagement. Served as a liaison between staff, Board of Directors, and committees, ensuring timely completion of tasks and alignment with organizational goals. Implemented initiatives to boost member retention and acquisition. Conducted market research and analysis to identify opportunities for growth and optimization. Leveraged AI tools to analyze member data, optimize email campaigns, and personalize communication strategies, resulting in higher member engagement.

FLEXIBLE PACKAGING ASSOCIATION - Annapolis, MD 05/2016 – 12/2022

Director, Memberships and Meetings: Managed all aspects of members’ data, ensuring data was complete, accurate, consistent, automated, and fully maintained in the database. Worked with the Director of Accounting to process annual membership dues and implement process improvements to collect dues payments. Sent and updated all renewals and company changes for companies’ addresses, plants, contacts, and capabilities.

Created biannual Membership Reports for the Board of Directors with an update on members and membership retention/recruitment. Attended and coordinated all conferences, tradeshows, and meetings, including managing registrations, name badges, meals, general sessions, and receptions.

Ensured high retention of member businesses while recruiting new members by providing superior service and marketing the Association through trade shows and conferences. Educated or reviewed existing or potential members on the benefits of renewing/ joining the Association and answered relevant questions.

Increased overall membership base by 15% annually through aggressive recruitment efforts and effective management of new member onboarding.

Created regional meetings for the industry to generate more interest in membership by opening meetings to members and nonmembers.

Managed RFPs and negotiated hotel room rates, service fees, meeting rooms, and catering for meetings held across the US. Narrowed choices and identified the perfect hotel, ensuring onsite activities (Golf, Fishing, and Tennis Tournaments) were available for the members to enjoy.

Ensured the Emerging Leadership Council members stayed within the budget through supervision of the Council and organizing in-person meetings and conference calls to address budget issues.

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Continued…PROFESSIONAL EXPERIENCE

PACIFIC INSTITUTE for RESEARCH and EVALUATION - Beltsville, MD 07/2007 – 12/2009

Executive Assistant: Provided administrative, task management, and secretarial support for Executive Services and the Board of Directors. Coordinated travel arrangements and logistics for all corporate meetings, including the selection of menus, hotels, and transportation. Managed the flow of approved invoices through the Accounts Payable Department. Managed the editorial and production of the internal newsletter, “PIRE News,” including gathering information, inputting to templates and mailings.

Improved the efficiency and effectiveness of administrative and executive department services by providing oversight of the Administrative Assistant.

Acquired the best service at the lowest possible cost by negotiating with hotels, car services, and other vendors.

Saved the department hundreds of hours by effectively coordinating the availability of participants to attend meetings and teleconferences.

Kept accounts within the fiscal budget and found many errors, saving the Executive Services Department lost revenue by overhauling the budget.

Created consistent messaging and timelines of Company communications and brand by inputting and formatting correspondence, charts, forms, timelines, slide presentations, and reports with the ability to perform text and graphic file conversions.

Attended all Board of Directors Meetings, took notes and transcribed the minutes.

Enabled staff members to follow through on action plans by attending meetings and providing notes, minutes, and action lists.

Ensured the highest possible uptime and productivity by providing technical support for internal and external websites and reviewing websites bimonthly for technical and typographical errors.

EARLY PROFESSIONAL EXPERIENCE

TRANSCRIPTION SERVICES 09/2001 – 12/2020

Freelance Assignments: Transcribed the downloaded audio or CDs of United States Senate and House of Representative hearings requiring extreme confidentiality. Attended conference proceedings, meetings, seminars, workshops, group discussions, interviews, teleconferences, speeches, TV and radio programs, press briefings, lectures, depositions, police investigations, and Immigration and Naturalization hearings.

Proofed, edited, and returned meeting documents or emailed files on time. Companies served: Rev.com, San Francisco, CA Ace Transcription Services, Washington, DC Federal Document Clearing House, Lanham, MD Free State Reporting Inc., Annapolis, MD Transcription Etc., Inc., Washington, DC.

DELOITTE & TOUCHE, LLP, Washington, DC

Executive Assistant: Assisted two Partners, a Board member, and two Senior Managers. Maintained and coordinated all appointments, calendars, and time and expense reports. Created PowerPoint presentations for client and training purposes. Managed international and domestic travel arrangements (flights, hotels, cars, and limos to and from airports). Answered emails and telephone inquiries.

NATIONAL ASPHALT PAVEMENT ASSOCIATION, Lanham, MD

Executive Assistant: Reported to the Vice President of Environmental & Safety, the Director of Engineering, and the Director of Marketing. Created monthly newsletters, calendars, publications, brochures, and flyers for over 5,000 members. Typed all media kits for press releases, correspondence, letters, and agendas. Maintained and stored all research and personal files. Responded to inquiries from the Internet.

References available upon request.

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