Customer Service Insurance Sales
Resume:
Linda S. Fick
Cabot, Arkansas *****
Cell: 720-***-****
Email: *************@*****.***
Over 20 years Customer Service experience, including 5 years in Healthcare Insurance Sales and Support. Seven years as a part-time CNA for Home Healthcare. Committed to delivering outstanding customer service. Reliable employee with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Convey a professional image of honesty, compassion and concern for the needs of my Team Members and customers. Skilled in providing courteous service to customers from diverse socioeconomic and cultural backgrounds. Good conflict-resolution skills. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Excellent communicator seeking a challenging position with the opportunity for growth.
Experience:
Medicare/Insurance Sales 08/2022 - 01/16/2023 Seasonal 08/2023 – 01/16/2024 Seasonal
08/2024 - Present
Qualfon/ABCBS
*Use consultative sales skills to acquire Member's ability to understand complex health care form concepts and programs.
*Navigate through State and Federal Exchanges to assist consumers in enrolling in health care benefits.
*Comply with guidelines that impact our business.
*Sell medicare products as well as PDPs inform of recent changes in policies
*Perform all License Agent acctivities to sell appropriated products and enroll or complete plan changes for Member into provider plans.
*Demonstrated ability to up sell additional products and services. Insurance Agent 05/2020 – 05/2021
Wipro – Health Insurance Sales
Tampa Florida
*Accept incoming calls to discuss our insurance plans.
*Use consultative sales skills to acquire Member's ability to understand complex health care form concepts and programs.
*Navigate through State and Federal Exchanges to assist consumers in enrolling in health care benefits.
*Comply with guidelines that impact our business.
*Perform outbound calls for lead generation member outreach, and follow- up as defined by the program.
*Perform all License Agent activities to sell appropriated products and enroll or complete plan changes for Member into provider plans.
*Demonstrated ability to up sell additional products and services. Hospice 2018 - 2019
Bristol Hospice(Formerly Suncrest Hospice)
Greenwood Village, CO
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*Spend quality time one on one time with patients and their famalies to support
everyday needs.
*Care for hospice patients by providing baths, back rubs, oral hygiene, shampoos,and changing bed linen as often as needed.
*Help with transitioning process,as we report any changes in condition and help patient be comfortable as possible.
Fraud Specialist 2016 – 2017
Vantiv, Denver, CO
*Verify legitimacy of transactions through phone with cardholders and financial institution representatives.
*Respond to incoming phone inquiries for information from department's 800 line.
*Processes outbound and inbound calls pertaining to potential fraudulent activity on accounts.
*Complete case sheets for financial institutions to report actions taken on suspect accounts.
*Maintain up to date knowledge of procedures and policies pertaining to Inbound Fraud Scripts.
* Provide courteous and professional service to customers, even in potentially escalating situations, representing Vantiv in the most positive manner.
Home Health-Care Aide 2013 - present
Private Client, Westminster, CO
*Monitor patients’ condition by observing physical and mental condition, intake and output, and exercise.
*Monitor blood pressure, pulse and medicines.
*Support patients by providing housekeeping, laundry, meals, snacks, and running errands.
*Assist patients by providing personal services, such as bathing, dressing and grooming.
Licensed Health Plan Advisor & Customer Service Representative 2014 - 2015
Optum, Centennial, CO
*Accept incoming calls to discuss our insurance plans.
*Use consultative sales skills to acquire Member's ability to understand complex health care form concepts and programs.
*Navigate through State and Federal Exchanges to assist consumers in enrolling in health care benefits.
*Comply with guidelines that impact our business.
*Perform outbound calls for lead generation member outreach, and follow- up as defined by the program.
*Perform all License Agent activities to sell appropriated products and enroll or complete plan changes for Member into provider plans.
*Demonstrated ability to up sell additional products and services.
*Skilled in resolving customer service issues and finding “Win Win” Certified
Nursing Assistant 2014 - Present
Presently at Alchoa Pines Benton Arkansas (weekends) Nursing and rehabilitation Home Care Facilities
Various Homecare Companies/Longterm Care Facilities in Colorado and Arkansas to supplement income when needed.
*Monitor patients’ condition by observing physical and mental condition, intake and output, and exercise.
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*Monitor blood pressure, pulse and medicines.
*Support patients by providing housekeeping, laundry, meals, snacks, and running errands.
*Assist patients by providing personal services, such as bathing, dressing and grooming.
Owner & Manager 1982 - 2022
Fick's Cleaning Service, Westminster, CO
*Own and operate a successful residential and commercial cleaning service.
*Recruit, interview, hire, train, schedule and manage up to 30 staff.
*Maintain low staff turnover through effective motivational management.
*Responsible for all business functions (sales, advertising, marketing, bids, contracts, staffing, purchasing, inventory control, workplace safety, bookkeeping, and customer service).
Operation Resource Management 1982 - 2004
National Guard/Reserve/United States Air Force
*Additional experience in areas of Transportation, Command Post, Wing Plans, Comm. Flight, Operation Resource Management and Information Management.
*Maintain personal file folders and documented training logs.
*Maintain computerized and manual systems for records retention.
*Install and configure computers, scanners, hard drives, and peripheral equipment.
*Responsible for personnel file folders pertaining to documentation for training, medical and personnel information.
Education and Credentials
CNA License - Denver, CO (2015)
Certified Nursing Assistant Diploma
Emily Griffith Opportunity School - Denver, CO (2014) Life & Health Insurance License - Denver, CO (2006) B.S. Degree - Applied Management (Cum Laude)
National American University - Denver, CO (1997)
A.S. Degree - Business Administration
Denver Business College - Denver, CO (1994)
Intermediate computer skills include: Microsoft Office (Outlook, Word,
& PowerPoint).
Able to use 2 computer screens for multi-tasking applications. 3
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