Administrative Assistant Data Entry
Resume:
JEREMIAH NGOWE MBOGA
Email ********@*****.*** cell: 072******* 073*******
PERSOANAL PROFILE
Dedicated administrator with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
PROFESSIONAL WORK EXPERIENCE
2020 to date
Telephone Operator JOORTH Kisumu, Kenya
Keeps polite, friendly and helpful manner to provide exceptional customer service.
Managing and prioritizing all day-to-day operations for switchboard and help desk services.
Contributing suggestions and new ideas to continually improve services and procedures.
Providing highly organized telephone operator service both internally and externally.
Addressing complaints, questions and information requests, finding resolutions or escalating to the supervisor as required.
Maintain switchboard directory and addressing issues relating to switchboard functionality.
Receiving incoming calls, directing to relevant staff or department promptly and efficiently.
Reporting telephone system faults and failure to supervisor for prompt resolution.
Completing general administrative duties such as filing and data entry.
Keeping the office clean and tidy at all times.
Handling disputes and complaints and escalating others to the supervisor where necessary.
Enhancing good communication and relation within the department.
April 2018-Nov.2019
Administrator Randburg Community Hospital Kisumu, Kenya
Over saw day-to-day office operations such as organizing correspondence, managing incoming and outgoing calls.
Controlled electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivables.
Coordinated communication between various departments to schedule meetings and keep the Hospital informed on critical matters.
Liaised with customers /patients, addressed queries, handled meeting requests and answered billing questions to provide outstanding customer care.
Participated in selection, interviewing and placement of new staff where they are most suitable to serve.
Was the link between the staff and management to ensure smooth running and good working environment among the staff.
Participated in the enhancement of dispute resolution and sound management practices.
Helped organized free medical camp for the community and ensured severe cases were transferred for further management.
Monitored and controlled office inventory ensuring adequate supply levels, timely product ordering and efficient management of resources.
Jan.2017-March 2018
Records / Claims Officer Sengera Mission Hospital, Kisii, Kenya
Assessed incoming claims for validity against policy conditions and communicated reasons for partial or no payments to clients enabling fair settlement of valid claims.
Retrieved claim records to verify policyholder information and coverage before processing claims.
Collected evidence through investigations. Verified documentation from claim submissions and opened new cases in company systems to initiate claim processing activities.
Sought missing information and clarifications from clients to facilitate claim progression and settlement, recording provided data for future reference.
Followed internal claims processing procedures to prevent fraudulent payments, guaranteeing high-quality assurance standards.
Assisted colleagues in investigating and troubleshooting problem claims, using expert knowledge to find and fix problems.
Received correspondence from claimants, verified insurance coverage and arranged assistance to meet their clients’ needs, exceeding performance targets.
June 2016-Dec.2016
Small scale trader, Nairobi, Kenya
September 1998-May 2015
Logistics Officer Resort Kenya Limited, Nairobi, Kenya
Ensured that cars were routinely maintained, repaired and fueled.
Helped in hiring and placement of staff.
Liaised with the procurement department for prompt supplies and deliveries of various items and services needed for the running of the organization.
Participated in solving disputes and misunderstandings among individual staff that may have occurred from time-to-time.
Ensured that each department maintained an up to date records within their dockets
Acted as the link between staff and management, this ensured uninterrupted flow of information.
Was a member of the staff evaluation and awards committee, which rewarded two best-performing staff per month from different departments.
In charge of housekeeping and laundry management service department
ACCOMPLISHMENTS
Helped in the orientation of new staff in the department
Collaborated in decision making which brought synergy and improved performance
Hiring and placement of new staff
EDUCATION
1993
Certificate Basic Primary Education
Odienya Primary School,Kisumu
1997
High School Certificate
Nduru Mixed Secondary School,Kisumu
1998
Certificate in computer Packages
Micrologic Computer Training Institute,Nairobi
2000
Certificate Clearing and Forwarding
Intraglobal Training Institute,Nairobi
2010
Diploma Business Management
Nairobi Institute of Business Studies,Nairobi
REFERENCES
Mr. Timothy Mwangi
Chief Accountant,Nairobi
Mr. Pastor Ochola
Telephone Supervisor, JOOTRH,Kisumu
Mr. Benard Omondi
Accountant YMCA,Kisumu
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