Customer Service Delivery Driver

W. Roman Boukpessi

Jersey City, NJ, *****; 201-***-****; *******@*****.***;

https://www.linkedin.com/in/wiyao-boukpessi-24a8ab71/details/experience/

EDUCATION

New Jersey City University Jersey City, NJ

Bachelor of Science in Sports Management; GPA: 3.5 Expected May 2025

Hudson County Community College Jersey City, NJ

Associate of Science, Business Degree; GPA: 3.5 May 2022

Edison Job Corps Edison, NJ

Office Administration certificate

Dates attended: August 2016 – September 2017

EXPERIENCE

Paragon Sports New York, NY

Stock Associate 10/01/2024 – 12/29/2024

Receive and verify incoming shipments

Sort, organize, and store inventory

Restock shelves and displays

Check inventory records and update records

Perform inventory audits and assist in counts

UberEats/GrubHub/Doordash Jersey City, NJ

Delivery Driver 07/01/2017 – 07/01/2024

Planned optimal routes to minimize delays and maximize time efficiency resulting in timely deliveries and satisfied customers

Demonstrated professional conduct to deliver outstanding customer service, gaining loyal customers.

Interacted with customers pleasantly to meet needs and drive satisfaction, leading to high driver ratings

Followed safety rules to ensure bike operation, resulting in on-time deliveries

Delivered goods and services to customers in excellent condition consistently meeting ETAs

Jimmy John’s Jersey City, NJ

Delivery Driver 02/01/2023 – 02/08/2024

Planned optimal routes to minimize delays and maximize time efficiency resulting in timely deliveries and satisfied customers

Demonstrated professional conduct to deliver outstanding customer service, gaining loyal customers

Interacted with customers pleasantly to meet needs and drive satisfaction, contributing to good restaurant ratings, and repeated orders

Followed safety rules ensure safe bike operation, resulting in fast deliveries

Delivered goods and services to customers in excellent condition, consistently meeting ETAs and achieving high customer satisfaction

Wendy’s Secaucus, NJ

Cashier/Other duties 11/2019 – 5/2020

Prepared quality products while maintaining proper food safety practices, ensuring a safe work environment

Managed portion control and presentation with service goal times

Cleaned and organized the working space, including mopping and sweeping kitchen floors, cleaning dirty dishes, and organizing orders

Greeted guests with a pleasant attitude and operated the cash register

Maintained a clean dining area at all times

Certifications

Edison Job Corps

OPAC Certifications – Financial/Record Keeping (Basic Math, Bank Reconciliation, Bank Deposit, Petty Cash) September 2017

OPAC Certifications – Clerical Skills (Alpha Filing, Numeric Filing, Customer Service: Telephone, Telephone Order Entry, Record Location)

Skills

Technical: Microsoft Office; Fast Typing, Data Entry, Email

Languages: English, French

Contact this candidate