Business Office Manager

SUMMARY OF QUALIFICATIONS

Proactive, customer-focused professional with multifaceted experience in higher education, counseling, home care, employee training and development. Offering creative problem-solving skills and the ability to foster long-term positive relationships. Additional core competencies include:

Effective written and verbal communication skills: Able to convey complex terms clearly and concisely.

Intervention and Planning: Skilled in identifying potential problems, assessing situations, and implementing preventative measures.

Research Skills: Trained in experimental and observational methods, qualitative analysis, surveying and sampling techniques. Considerable experience in gathering systematic information useful for student and behavioral assessments.

Training and Development: Includes training new employees in administrative office procedures, department as well as sales and new store openings.

PROFESSIONAL EXPERIENCE

Business Office Manager

Health and Style Institute

Aug. 2024-Feb. 2025

Managed daily operations of the business office, overseeing administrative tasks to ensure an efficient workflow

Monitored office supply inventory levels regularly restocking as needed while minimizing waste

Additional responsibilities included working closely with student services monitoring student retention.

Administrative Assistant

Rightech Staffing

Oct. 2023-May 2024

Responsible for billing, pulling, and working inventory reports along with scheduling pick-ups of

batteries and scraps.

Cashier

Piece of Cake

May 2023-Nov. 2023

Assisted customers with purchases along with keeping cakes and cupcakes stocked along with ensuring

Product was as fresh as possible.

Licensed Benefit Advisor

Willis Towers Watson Via Benefits-Remote

July 2022-October 2022

Spoke with Medicare eligible participants via phone across the country assisting them with the selection of plans that were the best fit for their needs.

Part-Time Sales Lead/Assistant Manager, White House Black Market,

Snellville, Georgia, July 2020 – August 2021

Responsible for supporting management in promoting a customer and product-focused sales culture, where values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability.

Performed and oversaw basic operational activities such as opening and closing duties as well as merchandise flow processes.

Supervised associates engaged in sales, inventory receipt, reconciled cash receipts, and in performing services for customers.

Maintained knowledge of current sales and promotions; presented and displayed merchandise in accordance with current promotions and standards.

Maintained standards in merchandise handling, presentation, loss prevention, and all other duties as directed by management.

Modeled, taught and promoted the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel for customer experience.

Ensured a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.

Part-Time Sales Associate, White House Black Market,

Snellville, Georgia, September 2019 – July 2020

Recommended merchandise selections based on customer needs and desires.

Maintained standards in merchandise handling, presentation, loss prevention, and all other duties as directed by management.

Modeled, taught, and promoted the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel for customer experience.

Ensured a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.

Locklear Home Care Services,

Stone Mountain, Georgia, November 2012 – August 2019

Enabled patient to stay in their home by monitoring and recording patient condition, providing support and personal services,

Monitored patient condition by observing physical and mental condition, intake and output, and exercise.

Supported patient by providing housekeeping and laundry services, shopping for food and other household requirements, prepared and served meals and snacks, and provided errand services.

Assisted patient by providing personal services, such as, bathing, dressing, and grooming.

Maintained a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards.

Finance In-take Counselor, University of Phoenix,

Sandy Springs, Georgia, July 2005 – November 2012

Served as the first point-of-contact, in the financial aid department, for prospective students to receive guidance and instruction to secure various forms of financial assistance.

Assisted with administrative tasks related to student outreach to address incomplete financial aid files, payment arrangements, class schedule adjustment driven by available financial aid, early registration of classes and recommended credit hours appropriate to funding.

Instrumental in identifying and reporting any issues prior to prospective student’s acceptance and enrollment to eliminate possible delays.

Monitored federal and state regulatory updates, training manuals, audits, institutional reports, professional aid literature, etc.

Help Desk Supervisor & Store Trainer, Rhodes Furniture Company,

Atlanta, Georgia, May 1992 – December 2004

Supervised a team of help desk technicians, which included scheduling and ongoing performance evaluations.

Provided internal support to 80-90 stores and assisted with troubleshooting of desktop issues, solved opened trouble tickets, and consistently followed-up with programmers.

Successfully identified source of issues through constant probing and resolved issues in a timely manner.

Played a key role in new store openings throughout the United States by training office and sales employees on new database systems, administrative procedures, and store policies by grand opening dates.

EDUCATION

University of Phoenix, Sandy Springs, GA

Master of Science: Psychology, 2011

Bachelor of Science: Criminal Justice Administration, 2006

Life and Health Insurance License 2022

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