Customer Service or Customer Experience Department

KOFOWOROLA JUDITH BENEDICT

Surulere, Lagos State.

Mobile: +234**********

Email: ******************@*****.***

CAREER OBJECTIVE

Professional with extensive customer service and operations experience. Proven ability to resolve issues efficiently and enhance client satisfaction. Seeking to foster strong client relationships and drive retention in a dynamic banking environment. EDUCATION

Yaba College of Technology, Yaba Lagos (HND)

Higher National Diploma in Mass Communication 2021 – 2024

Yaba College of Technology, Yaba Lagos (OND)

Ordinary National Diploma in Mass Communication 2016 – 2019

Gbaja Girls Senior High school

WASSCE (2012-2014)

Better Days College

(2009-2012)

WORK EXPERIENCE

Polaris Bank Limited

Customer Care Officer/Customer Service Officer Mar 2022 – Present

Frontline Customer Service: Served as the primary point of contact for customers, providing assistance with teller transactions, including deposits and withdrawals, ensuring accurate and efficient service.

Issue Resolution: Successfully resolved complex customer issues, including account discrepancies and transaction errors, by liaising with internal departments, which improved customer satisfaction.

Customer Onboarding: Facilitated the registration of over 3 clients daily for the bank's mobile banking app, enhancing their banking experience by promoting digital banking solutions.

Client Relationship Management: Maintained strong relationships with over 10 clients daily, providing personalized banking solutions and ensuring a positive and welcoming experience at the bank.

VOLUNTEER EXPERIENCE

National Population Commission 2020

Customer Service Volunteer

Provided frontline customer service by assisting over 200 families during the census program, ensuring accurate registration of children in the Surulere local government area.

Addressed inquiries and resolved issues efficiently, ensuring a smooth and orderly registration process.

JAKIN N.G.O 2019

Customer Relations and Support Volunteer

Led the distribution of back-to-school (HUFFPED) 2015 Community Outreach and Service Volunteer

Delivered essential customer service during a community outreach program themed

“Save the Children,” engaging with community members to provide vital information and resources.

SKILLS AND INTERESTS

Skills:

Customer Service Excellence

Client Relationship Management

Administrative Operation Management

Microsoft Office

Leadership and People Management

Communication and Public Speaking

Interests:

Networking

Volunteering

Travelling

Cooking

Listening to Music

Languages:

Fluent in English and Yoruba

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