Revenue Cycle Customer Service

MaryAnn C. Hastings, CMPA

Gallatin, TN 615-***-**** *************@*****.*** www.linkedin.com/in/maryann-hastings-90525b40/

Professional Summary

Strategic and analytical Healthcare administration executive with 15+ years of experience spearheading hospital revenue cycle and physician practice management. An expert in policy and procedure development to guide operations toward strategic objectives. A competent leader with a proven record of establishing a central business office and building high-performing teams to serve a multi-specialty medical group with 220 physicians and APCs in 40 locations at CHI. A top achiever and a Certified Manager of Patient Accounts.

Work Experience

JM Ventures Gallatin, TN

Revenue Cycle Consultant March 2009 – Present

●Establish policies and procedures by leveraging subject matter expertise to streamline patient access, patient financial services, coding, billing, and AR management in major healthcare organizations

●Optimize cash flow for multiple clients by identifying recurring denial patterns and developing customized training modules to address root causes to improve compliance with payer requirements

●Strengthen collaboration by building and developing strategic stakeholder relationships to drive sustainable growth

●Accelerate growth by formulating operational strategies and interventions and executing pioneering programs to drive rapid expansion of a practice management consultancy

●Enhance operational efficiency by 35% across 15 multi-functional groups by developing high-performing teams to boost productivity

Union General Health System Blairsville, GA

Associate Vice President – Revenue Cycle January 2022 – June 2023

●Increased clean claim rates by 29% by spearheading the implementation of the Cerner optimization project within 12 months to integrate automation and enhance operational efficiency

●Improved accounts receivable (greater than 90 days) by 15% by implementing process optimizations in documentation, coding, and billing procedures, decreasing Discharged Not Final Billed (DNFB) by 38%

●Exceeded defined cash goals for five quarters in 2022 and 2023 by formulating a monthly Revenue Cycle Action Team to scrutinize and resolve denials

●Mentored five new supervisors by offering counsel on leadership methodologies to enhance employee engagement practices, refine workforce management strategies, and conduct evaluations

Allegiance Health Management Shreveport, LA

Corporate Director Revenue April 2020 – December 2021

●Supervised revenue cycle operations for eight acute care and two critical access hospitals, collectively generating $700M in annual revenue by providing leadership to drive process improvements

●Boosted billing productivity by 45% by introducing a Quality Assurance (QA) review process supported by scorecards and standardized productivity benchmarks across the organization

●Developed KPI Dashboard for eight hospitals by identifying opportunities for optimization and innovation to attain strategic goals

●Generated a 98% clean claim rate by optimizing new system master files, provider tables, and fee schedules and crafting specialized claim edits to enhance accuracy

Galen Medical Group Hixson, TN

Corporate Director, Revenue Cycle Operations October 2018 – July 2019

●Orchestrated the transition of the central billing office into a complete revenue cycle model, serving 100 physicians and APCs across 14 locations and managing $215 million in annual revenue

●Decreased staffing by 48% by conducting Full-Time Equivalent analysis to increase operational effectiveness and optimize resource management

●Attained the best First Quarter Cash Performance in four years, achieving the highest cash month in company history

Mountain Management/CHI Memorial Health System Chattanooga, TN

Director, Revenue Cycle August 2017 – October 2018

●Internalized revenue cycle functions from outsourced vendors by establishing a central business office to cater to the needs of a multi-specialty medical group with 220 physicians and APCs in 40 locations

●Handled recruitment procedures by using evidence-based assessment to evaluate the accomplishments, credibility, and organizational fit of prospective candidates

●Trained 35+ team members by focusing on standard operating procedures and identified skill gaps to ensure operational excellence

Southeast Health Cape Girardeau, MO

Director - Revenue Cycle May 2016 – June 2017

●Guided the implementation team as the strategic project leader for Soarian Financials and Millennium E.H.R., facilitating a seamless "go live" process and successful integration

●Maximized revenue collection capabilities by implementing improvement plans and processes for patient collection functions to boost financial performance

●Fostered efficiency and accuracy in revenue cycle operations by coordinating Charge Capture/Coding, Billing/AR, and Call Center teams to strengthen collaboration

Additional Experience

Methodist Medical Center Director

Skills

Microsoft Office Suite, Revenue Cycle Management, Financial Analysis and Reporting, Strategic Planning, Coding, Project Management, Interpersonal, Oral, and Written Communication, Relationship Building, Adaptability

Education

Bachelor of Arts in Accounting Thornewood University

Certifications

Certified Manager of Patient Accounts (CMPA)

Organizational Affiliations

Medical Group Management Association

National Association of Healthcare Access Management

Healthcare Financial Management Association

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