Customer Service Prep Cook
Resume:
Lewis Matthews
Woodbridge, VA *****
********@*****.***
Professional Summary
To find a rewarding career in the customer service field relating to clerical, retail, or customer service that are located in Woodbridge, Springfield, Manassas VA or accessible by metro. Authorized to work in the US for any employer
Willing to relocate to: Washington, DC - Takoma Park, MD - Fredericksburg, VA Authorized to work in the US for any employer
Work Experience
Inventory Associate
WIS Intl-Woodbridge, VA
March 2024 to June 2024
I counted stock in stores with an electronic counter. I processed between 1000 to 4000 pieces and was given an accuracy count average of 91%.
Line Cook/Prep Cook
Red Robin restaurant-Woodbridge, VA
May 2023 to February 2024
• Understanding of cooking skills, knife handling, and safety
• Ability to take direction from the Sous Chefs and Executive Chef
• Cook menu items in cooperation with the rest of the staff
• Ensure that food comes out simultaneously, in high quality, and in a timely fashion
• Set up stocking stations with all necessary supplies
• Ability to work with speed and efficiency
• Fortitude to work in a fast-paced environment.
Lead Cook/Supervisor
AMF/Bowlero bowling lanes-Dale City, VA
July 2022 to May 2023
• Assures all food orders are prepared, presented and delivered in accordance with the Bowlero Corp operations.
• Trains kitchen employees on procedures, presentation, sanitation, and safe use of all equipment and cost controls.
• Maintains the sanitation and organization of cooking area, storage areas, refrigeration and serving areas.
• Weekly checks the calibration of all cooking and refrigeration equipment to insure product quality and freshness.
• Washes and sanitizes dishes, cooking equipment and utensils in accordance with local and state health department laws.
• Receives food and supply order, ensuring that products received are in good condition, checks proper deliver temperatures, product codes and that invoice list matches products received. Immediately puts perishable items into refrigeration rotating stock, marking cases with the delivery date and tagging USE FIRST items.
• Works the food line preparing menu items by following the Bowlero Corp manual. Production Supervisor
2nd Ave LLC-Woodbridge, VA
March 2022 to June 2022
I assist in all aspects of back of house, as I am learning each position in order to supervise and provide support. This would include:
• Redirect all clothing, linens, shoes, and accessories to the appropriate crew member to be sorted and priced.
• Maintain an adequate pace, as the entire production line awaits the presorted product.
• Bales merchandise (where or when applicable) per instructed method.
• Assist porter in rotating clothing and trash bins when needed
• Ensure that all residual product will be transported to the appropriate workstation using the assigned equipment.
• Record the data in the company inventory platform electronically weight of the empty Gaylord box and wooden pallet.
3rd Key Manager/Wardrobe Consultant
The Men's Wearhouse-Woodbridge, VA
March 2018 to March 2021
Sales position with assistance to the store manager. Opening and closing, restock and merchandising, performance assessments, and training were some of my duties. I also handled shipping and receiving, customer disputes, and the tailoring calendar to ensure customers received their items as scheduled. SCSA - Senior Customer Service Associate
the Men's Wearhouse-Woodbridge, VA
April 2016 to March 2018
I assist customers in their purchases. I merchandise and restock the store, as well as janitorial duties. I enter customers' measurements and rental choice into a database. I collect payment for purchases and rentals.
I have recently been promoted to Senior Customer Service Associate, adding light managerial and merchandising duties. I set up any hardware coming into the store and perform maintenance on some machines. I maintain back of house with incoming supplies and stock. I stand in for the manager on duty when they are not available.
Quality Control Manager
TWPD Investments LLC-Lorton, VA
August 2014 to December 2015
(Sears Home Services) As a customer service rep, I answered incoming calls from customers to have carpet cleaning, air duct cleaning, or garage repair service. I entered information into their database to schedule their service, confirmed appointment the day of, and called prior to the technician’s arrival. This position required a quota which I maintained above during the duration of my time at the position. I was promoted to Quality Control rep, contacting customers on their overall satisfaction of their service after it was performed. I was assigned to gather survey information from customers through their website. I resolved issues from negative reviews and contacted customers by email or phone to request a survey completed. Duties were added to include resolution of pricing disputes, poor quality of service, and damages. This required interacting with reps in other departments to fact-find and propose a fair outcome. I was assistant to the head of the Quality Control department regarding the customers' concerns to keep track of refunds, contractor costs, and offers of percentages off their next service. U-Haul Representative
B-Thrifty Thrift Store-Woodbridge, VA
June 2013 to August 2014
I received rental trucks or tows and inspected them to be rented again. I entered customers' information in the database and emailed customers' receipts. I took reservations for rental trucks and tows over the phone. As a B-Thrifty employee, I assisted as cashier, stockroom employee, janitor, processing clerk, and receptionist/customer service rep.
It was added to my duties to coordinate their partnership with Mary's Center in picking up donations around the D.C. metropolitan area. This entailed answering calls and emails for customers' requests to have donations picked up around the D.C. metropolitan area. I also coordinated the customer and driver live on the day of pickups.
Sales Representative/Customer Service
Talkgroup LLC-Woodbridge, VA
July 2012 to May 2013
As a sales representative, I answered 15 to 60 calls an hour in selling Comcast products and services. I also upsold additional services and scheduled installation times. I entered customers’ information into a database to be processed. I also answered questions from new employees on a call when supervisors were not available.
Security Specialist
ASI Security, LLC-Woodbridge, VA
January 2011 to June 2012
I canvassed and signed up homeowners for installation of a basic security package for their home. When new employees were put on the field, I gave advice and trained them on how to pitch outside, how to give a presentation, and how to finish paperwork to register a potential client. In the office preparation, I was given a day out of the week to train new and current employees how to get the personal information from the clients. I placed return calls to customers on the fence about signing up or clients that were signed up to make sure they didn't have any questions or issues. Education
Vocational in Office practice/Word processing
Keystone Job Corps Center - Drums, PA
August 1992 to October 1994
Diploma
North Stafford High School - Stafford, VA
July 1992
Strayer University - Dale City, VA
Skills
• Cold calling
• Quality control
• Organizational skills
• Training & development
• Data entry (4 years)
• Time management
• Analysis skills
• Sales
• Solar sales
• Upselling
• Fashion retail
• Telemarketing
• Databases
• Cash handling
• Word Processing
• Call Center
• Customer service (10+ years)
• Front desk
• Administrative experience
• Warehouse experience
• Financial services
• Pricing
• Inside Sales
• Sanitation
• Communication skills
• Quality Control
• Customer service
• Customer Service
• Hospitality
• Cash register
• Negotiation
• Writing skills
• Cleaning
• Manufacturing
• Computer skills
• Microsoft Office
• Clerical experience
• Custodial Experience
• Supervising experience
• Restaurant experience
• Microsoft Excel
• Microsoft Outlook
• Supervising Experience
• Store management
• Order entry
• Administrative Experience
• Customer support (4 years)
• Cold Calling
• Basic math
• Direct sales
• Outbound Sales
• Telemarketing (3 years)
• Operating systems
• Retail management
• Mechanical knowledge
• Production Management
• Assembly
• Guest services
• Retail sales (10+ years)
• Math
• English
• E-commerce
• Typing
• Banking
• Hotel experience
• Inside sales
• Cooking
• Order Entry
• Merchandising
• Retail sales
• Leadership
• Team Management
• Team management
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