Certified Scrum Product Owner, Advanced Certified Scrum Master

John R. Avery

**** ******** **** ****, ******* Branch, GA 30542 770-***-**** ********@*****.*** www.linkedin.com/in/john-r-avery-csm-a-csm-cspo

TARGET JOB DESCRIPTION

Certified Scrum Master Certified Product Owner Project Manager Delivery Manager Software QA Leader Summary:

Self-motivated to spearhead cross-functional teams to achieve innovative solutions in complex projects, while always striving to exceed customer satisfaction. By leveraging my 20+ years of experience and skillset, as a servant leader, I engage with a diverse client base and team, empowering a participant collaboration to complete best practice Azure migrations, system upgrades and transition to cutting edge technology. With considerable experience in Data Center Operations, Software Support, Business Analysis, Manual and Automated testing and Agile Project Management, I am a quick learner and my goal is to foster continuous improvement and growth.

Skills:

Project Management Tools: Azure DevOps, Microsoft 365, Microsoft Project, Microsoft Planner, Visio, ServiceNow, Jira, Rally, Pivotal Tracker Quality Assurance & Testing Tools: Playwright, Worksoft Certify, Katalon Studio, Ranorex, Apache JMeter, Selenium

Database Management & Development: SQL Server, Oracle Database, GIT, C#, Visual Studio Agile Methodologies: Agile Framework, Kanban

Education:

American Intercontinental University, Atlanta, GA

Master of Science, Information Technology

Florida Southern College, Lakeland, FL

Bachelor of Arts, Sociology

Certifications:

PMP (Completed bootcamp, Cert by 6/2025)

Certified Scrum Product Owner (CSPO)

Advanced Certified Scrum Master (A-CSM)

Certified Scrum Master (CSM)

Professional Experience:

Lunavi, Inc., Cheyenne, WY

Solutions Consultant: Project Manager of Agile Delivery, Business Analyst, Quality Assurance Automation Lead (June 2021 - March 2025)

John R. Avery

6316 Chestnut Hill Road, Flowery Branch, GA 30542 770-***-**** ********@*****.*** www.linkedin.com/in/john-r-avery-csm-a-csm-cspo

• Championed Agile methodology adoption across complex and diverse eCommerce and technology engineering initiatives, facilitating daily scrum and requesting continual feedback to enhance stakeholder alignment and minimizing risks.

• As a Servant Leader, coached and mentored team members, clients and vendors on the benefits of the Agile mindset to adopt best practices, encouraging new ideas for continuous improvement for owning a strategic approach for delivering excellence.

• Aligned cross-functional resource needs, to identify project milestones, assign responsibility, and accelerating 25% improvement in accuracy of project delivery timelines through strategic coordination.

• Facilitated collaboration through Sprint Planning workshops with clients and vendors aligning expectations and requirements analysis critical for 100% removal of impediments and external distractions.

• Fostered Agile innovation, team development and accountability during cross- functional meetings with engineering, sales, and leadership to define deliverables, set deadlines, and identify project risks promoting accountability and transparency.

• Developed and maintained backlogs and Kanban boards using Azure DevOps focusing on Quality to deliver value and enable sustainability.

• Monitored project budgets and resource allocation using Azure DevOps and Microsoft Planner and data analysis tools, delivering weekly metrics to key stakeholders.

• Instituted preemptive risk management protocols across data engineering projects, using objective risk analysis, curtailing potential delays by 15% and boosting on-time project delivery to utilizing Azure DevOps.

• Revamped client feedback mechanisms, introducing surveys and feedback sessions to drive 98% client satisfaction.

• Established standardized onboarding procedures for SaaS Microsoft-based solutions, including detailed backlog creation, leading to a 40% decrease in time to completion and saving $10,000 per project.

• Guided the Team in defining clear project scope and expectations, including definition of done acceptance criteria within user stories, maintaining less than 10% scope creep.

• Exhibited a Servant Leadership mindset leading a global QA team in manual validation and Playwright, Worksoft Certify and Katalon Studio automation integration via Azure DevOps, achieving a 99% validation success rate.

M3 Accounting, Lawrenceville, GA

Senior Quality Assurance Analyst, (December 2014 - June 2021) John R. Avery

6316 Chestnut Hill Road, Flowery Branch, GA 30542 770-***-**** ********@*****.*** www.linkedin.com/in/john-r-avery-csm-a-csm-cspo

• Led QA initiatives within an Agile framework, coaching on Agile best practice and managing sprint backlog priorities in coordination with the Product Owner, to ensure bi- weekly delivery of high-quality software products.

• Participated and led weekly Scrum of Scrum collaboration sessions to encourage continuous improvement, team growth, and risk identification.

• Designed and implemented a CI/CD pipeline integrating Katalon Studio and JMeter, accelerating deployment cycles and reducing production defects by 85%.

• Conducted comprehensive API testing using Postman and SoapUI to validate system integrations and ensure robust backend functionality.

• Composed custom SQL queries and scripts in SQL Server Studio to identify and resolve data anomalies, preventing potential system failures and preserving frontend data integrity.

• Optimized SQL Server performance resolving major performance bottlenecks and enhancing overall system responsiveness.

• Worked with members of the PMO to supervise SDLC, end-to-end release processes, collaborating with developers, clients, and senior leadership, and receiving formal recognition for 100 % delivery excellence.

• Trained cross-functional teams on proprietary business systems, backend processes, and reporting tools, leading to a 35% decrease in system-related end-user incidents.

• Championed Microsoft Test Management (MTM) adoption across the QA team, standardizing testing practices and improving overall test coverage and documentation. Symphony Performance Health, Alpharetta, GA

Project Management, Business Analyst, Quality Assurance Analyst (April 2011 - December 2014) Summary of Duties:

• Managed the modernization and enhancement of existing EMR software, driving its re- imagining for improved functionality and efficiency.

• Functioned as a Business Analyst implementing security measures to ensure best- practice protection of PHI.

• Contributed as a QA Analyst, utilizing SQL scripting (Oracle and SQL Server) to validate system upgrades and healthcare clearinghouse software integrity. Mansfield Oil Company, Gainesville, GA

Business Analyst, Service Delivery Lead (October 2007 - April 2011) Summary of Duties:

John R. Avery

6316 Chestnut Hill Road, Flowery Branch, GA 30542 770-***-**** ********@*****.*** www.linkedin.com/in/john-r-avery-csm-a-csm-cspo

• Served as a business liaison, bridging Software and Business teams to foster mutual understanding and streamline communication.

• Proactively identified and resolved impediments, ensuring seamless collaboration and project success.

SDS Health, Alpharetta, GA

Data Center Lead February 2006 - October 2007

Summary of Duties:

Monitor and execute routine maintenance updates on servers, ensuring optimal performance, security, and reliability.

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