Costumer Service, Organized, multi-task, responsible, reliable
Resume:
Marly
Farias
Contact
About Me
Skills
Naperville, IL
*********@*****.***
I am an organized and responsible
professional with experience in
customer service, hospitality, human
resources, and finance. I learn quickly
and enjoy working in fast-paced
environments. I’m eager to use my
skills to contribute to a team.
Communication
Organizational Skills
Problem-Solving
Confidentiality and
Discretion
Time Management
Recruitment Support
2012 - 2015
2010 - 2011
Bachelor of Commerce in International Business
Administration and Human Resources (HR)
Faculdade dos Guararapes
Universidade Metropolitana
Education
As a server, I provide excellent customer service by recommending wine pairings and ensuring a great dining experience. I focus on being attentive to guests’ needs, creating a welcoming atmosphere, and delivering efficient service to exceed expectations. As a bartender, I was part of the training team, teaching new bartenders company standards and helping them improve their skills. My focus on speed, quality, and teamwork keeps the bar running smoothly.
As an F&I Agent, I collaborated with banks to secure the best loan options for customers and sold insurance products like warranties and protection plans. I ensured compliance, managed paperwork, and provided excellent customer service.
2021-Present
2018-2021
2013 - 2016
2012-2013
Server
Bartender
Front Desk - Supervisor
F&I Agent
Mason Sabika
Chuys
Sheraton Reserva do Paiva
ViaSul
Experience
As a Front Desk Supervisor at a renowned hotel, I was responsible for providing exceptional service to VIP guests, ensuring their needs were met with the highest level of care. I managed daily operations, making sure everything ran smoothly, and took charge of scheduling for the front desk team. I also worked closely with the HR department to ensure that staffing needs were met and that the team was well-supported. My role combined strong customer service, organizational skills, and teamwork to contribute to the hotel’s success.
English proficiency - Advanced
Spanish proficiency - Intermediate
Portuguese proficiency - Native
As a Maitre D' Assistant onboard across Europe, I supported the Maitre D' by managing team schedules, ensuring timely paycheck distribution, and making sure all team members had the necessary certifications. I also tracked upselling bonuses and arranged meetings and training sessions for the team. My role was key in maintaining smooth operations and ensuring the team had the resources and support needed to succeed, all while working in a fast-paced, multicultural environment.
MSC Cuises (Contract)
Maitre D' Assistant
2011-2012
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