Process Improvement Customer Relations

SUNETH KUSUMSIRI

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PROFESSIONAL SUMMARY

Well-experienced as an Import & Export Manager with over 21 years of career experience in import & exports. Extensive knowledge in international trades & distribution channels, with demonstrated abilities in continuous process improvement and customer relationships with Hazel free. Import/Export Duty calculation / Customs /Invoicing /Shipping Documents / Work hard /Freight + Haulage/Shipping portals / Trade Banking / International Payments /Incoterms etc.. SKILLS

• Accomplished multiple tasks within established • Timeframes and make hazel free environment. Maintained a professional, organized, and safe

environment for employees and patrons.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle

ground.

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Maintained positive customer relations by

addressing problems head-on and implementing

successful corrective speedy actions.

• Defined clear targets and objectives and

communicated to other team members.

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Streamlined and monitored quality programs to

alleviate overdue compliance activities.

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WORK HISTORY

01/2024 - Current

Shipping Warehouse Assistant

UPS SCS INC - Burlington, ON

Enhanced customer satisfaction by ensuring timely deliveries through effective coordination with transportation providers.

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Aided in receiving shipments, unloading trucks safely while verifying delivered goods against purchase orders.

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Supported warehouse management, providing accurate documentation of incoming and outgoing shipments as needed.

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• Contributed to team productivity, coordinating tasks efficiently with fellow warehouse assistants. 04/2016 - Current

Manager - Imports & Exports

BSH Ventures (Pvt) Ltd - No.84, Campbell Place, Colombo 10, Sri Lanka

• Well established on operating European Buyer's Web portal for UK, Sweden, German & Portugal

• Well maintaining SOP System

• Sound knowledge of international outward & inward payments- (Letter of Credits, DA, DP, TT etc..) Mississauga, ON L5M 7G4 +1-647-***-**** ***************@*****.***

• Sound knowledge of preparing Export documents as per the payment terms including Letter of Credits

• Sound knowledge of inco-terms (EXW, FOB, CFR,CIF,DDP,DDU etc..)

• Duty Calculation according to the country criteria

• Sea/Air freight + Haulage calculations

01/2007 - 03/2016

Manager - Imports & Exports

Mainettech Lanka (Pvt) Ltd - Western Province, Colombo 10- Sri Lanka Well performed all below activities..

• Export to Europe / Asia & Invoicing

• Entire Imports

• Custom duty calculation

• Cargo Clearing

• Haulage

• Export /Import Shipping Documents preparing

• International Payments

• Inco-Terms

• Freight - Sea / Air (Including Courier)

• Certificate of Origin / GSP

03/2002 - 01/2007

Documentation Clerk

Inter Freight Forwarding Service - No.44, Mudalige Road, Colombo01- Sri Lanka

* Preparing Import / Export Custom Declaration

* Duty Calculations

* Obtaining Certificates (Certificate of Origin / Import License, Quality, Fumigation)

* Preparing Custom handling documents for Imp/Exp

* Handling banking documents (Shipping, TT & LC)

EDUCATION

01/2001

High School Diploma

Mantinda Collage - Southern Province, Sri Lanka

• General Certificate of Examination Advanced Level - Department of Examination

• Custom Brokering Course - Sri Lanka Customs

• Export Procedure - Export Development Board - Sri Lanka LANGUAGES

English

Professional Working

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